Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Wessex Internet have been helpful both with sorting out initial teething problems with wifi and ensuring that the speed for upload and download is as that subscribed to.”

Helpful Report

Posted 3 years ago

Good afternoon Michele, we’re sorry to hear you’ve not been receiving the anticipated speeds. A member of the customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 3 years ago

“My service has not yet been connected as there was an administrative mistake made and when connection was due the cable had not been laid. It seems you believe it has been and that is why we are still waiting. I would be pleased to hear from you regarding the updated connection date. David Parker DT11 0RT”

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Posted 3 years ago

Good afternoon David, our sincere apologies for this mistake. I see the team have been in contact and we hope to get you connected soon. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Wessex had three teams; infrastructure, garden and house. Apart from a miscommunication between the infrastructure and garden teams that meant the cable had to be moved a little before entering the garden, All went well. Both garden and house team were great. Left the garden and house very neat, even inside a cupboard the house team routed the cable very neatly.”

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Posted 3 years ago

“Much better internet speed with fibre.”

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Posted 3 years ago

“Excellent service from install to live. MASSIVE difference in this house.”

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Posted 3 years ago

“THE 3 STAGE INSTALLATION WENT SMOOTHLY AND WE WERE CONNECTED BY THE DUE DATE SET BY THER GOVERNMENT. STAFFWERE VERY POLITE AND EFFICIENT”

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Posted 3 years ago

“Great customer service team who kept me informed all through our connection process. Great reliable connection with exceptional download speed. Many thanks Neil Fripp”

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Posted 3 years ago

“350 Download.We had 15 at best before- shame on you BT. Cannot thank Wessex enough for this enterprising initative.”

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Posted 3 years ago

“Communication was dreadful from day one. Installation a masterclass in rush and lack of information. Was sent a box to connect my ‘phone with all the wrong information including a link to a web page that didn’t exist. Billing information inconsistent and confusing. Connection currently stable and much better than BT. Don’t quote that last line out of context.”

Helpful Report

Posted 3 years ago

Hi Ben, we're really sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you soon. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Friendly, local, fast response not to mention an incredible speed and reliability.”

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Posted 3 years ago

“Always working and ready for us to use.”

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Posted 3 years ago

“From the moment I first spoke to Sakes until the FTTP was installed, everyone at Wessex has been knowledgable, pleasant and helpful… and.. they got things done..! Such a refreshing change from BT..!”

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Posted 3 years ago

“All very good.”

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Posted 3 years ago

“Top notch!”

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Posted 3 years ago

“Service excellent, workmen that carried out the work were very pleasant while being totally professional.”

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Posted 3 years ago

“I have been on Wessex Internet only a short time but I am already finding the service much better than before.”

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Posted 3 years ago

“Excellent caring service”

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Posted 3 years ago

“Amazed how quickly, they manages to get fibre into my rural cottage. Up and running in a couple of weeks from moving in. All involved were both professional and friendly, and I'm loving the 100mbps download speed. So far all good. I would highly recommend Wessex Internet.”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“I’ve been impressed by Wessex Internet’s approach throughout the process to connection. Communication has been good and staff have been patient and polite in explaining the whole thing. Good job. Thank you.”

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Posted 3 years ago

Wessex Internet is rated 4.5 based on 609 reviews