Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Greet service from the whole team involved in my installation. Fast, efficient and friendly service. And fantastic speedy broadband at last!”

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Posted 1 year ago

“Great service. Minimum hassle. Helpful people. Good communications. Fast internet. Happy customer.”

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Posted 1 year ago

“very quick to answer the hone and very pleasant when they do. the whole process went very smoothly and quickly. can highly recommend”

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Posted 1 year ago

“Installation was easy to arrange and appointments promptly attended by lovely friendly and professional chaps. No complaints so far except a mild concern that the neighbour’s internet cable is suspended and runs above/across our garden.”

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Posted 1 year ago

“I have recently moved to Wessex Internet. It is about the same speed as I had with BT. All your staff on the phone are very helpful.”

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Posted 1 year ago

“Wessex arrived rather later than promised and there was a quickly resolved issue with our telephone No. transfer. But for these Wessex would deserve a 5-star rating.”

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Posted 1 year ago

“Excellent service and customer relations. Prompt attention to queries. Straight forward to deal with. No BS. Installation team first class. Well done!”

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Posted 1 year ago

“Seems to work well and quicker than our previous provider”

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Posted 1 year ago

“Excellent, personal and friendly service. Always someone at the end of the phone if needed. Great broadband.”

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Posted 1 year ago

“Exceptional personal service from everyone...so refreshing as most companies these days offer an impersonal automated response to phone calls and emails...nothing was too much trouble for the staff...they were so confident in their knowledge and ability to assist me they offered their names! I could go on but let me just say thank you for making the whole experience seamless... Ann Warren”

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Posted 1 year ago

“Excellent service and very helpful (patient!) staff when solving enquiries.”

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Posted 1 year ago

“It’s ok, TBH I thought with fibre I’d get full strength service all the time which I haven’t, but on the whole it’s been pretty reliable.”

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Posted 1 year ago

“Good connection, but expensive. Very helpful and kind staff.”

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Posted 1 year ago

“super kind and respectful and understanding people, their patience surprised me for the better and I thank them for their time”

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Posted 1 year ago

“Other providers take note. Without exception, all members of the sales, planning, ground, garden and installation teams were efficient, polite, and engaged. It was a pleasure dealing with everyone, well done on company ethos, HR and customer training. My garden and house installation has left no nasty mess or damage. Now the most important point, of course, is the performance. Well having been used to copper at 2.5Mbits per sec, and had a 4G dongle for work I'm now ditching both - with that I save money and get a stonking 100Mbits per sec (minimum) every time I have checked (too £tight for 900Mbits per sec!). Next is the move to VoIP porting my current landline number and then I'm not only saving money every month but I get the best Internet service available. Well done. I don't give out praise like this unless it is deserved.”

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Posted 1 year ago

“The service was very good once Rob (from Hartgrove) got involved (Apr 2023). After signing up in Jun-2020 your efforts to keep us informed as to the state of progress was very poor. I asked numerous times for updates and never received a call back or email.”

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Posted 1 year ago

“We are very pleased with Wessex Internet - the installation process (including ground works) was carried out in a very neat and timely manner & customer support could not have been more supportive with any issues we had.”

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Posted 1 year ago

“Great installation team. Not used it for long but so far so good. Office team very helpful and responsive too.”

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Posted 1 year ago

“Review as a new customer: Both the ground works team and connection team were very professional, considerate and polite, minimised disruption as far as practical. Broadband speed and coverage are above minimum guaranteed service and to date, without interruption.”

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Posted 1 year ago

“Very helpful team, good customer service and support”

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Posted 1 year ago

Wessex Internet is rated 4.5 based on 609 reviews