Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my service, installation & broadband, delivered what they promised, best I’ve ever had”

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Posted 6 months ago

Hi Rick, Thanks for the 5 star review - we're delighted that you're happy with your service, installation and broadband! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Delivered what nobody else could”

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Posted 6 months ago

Good afternoon, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet connection. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Very easy to get connected. Friendly team of advisors. No issues with connectivity. Over all very happy with our experience.”

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Posted 6 months ago

Good morning, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Broadband speed download and upload is good. Customer service and advice not so good. WiFi range wasn't as good as previous provider with two rooms with no signal. Called Wessex and they said they could look at boosting the signal from the installed WiFi beacon - why not just do this at initial install?? Was originally advised that me current home phone would not work on Wessex and to get a VoIP compatible phone. I did this pre switch over so I was ready and had no break in service, at a cost of £70 for a new phone. When switch over day came, the new phone didn't work. Called Wessex to be told that I shouldn't have been advised to buy a VoIP phone as would not work and also that my current phone would not work. I ignored this, plugged my old phone in, and hey presto, it works fine...a lot of messing around and wrong advice for something that should have been straight forward.”

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Posted 6 months ago

Hi Mark, Thanks for your feedback. We're sorry to hear about the advice you've been given. We will investigate to make sure this doesn't happen again. Best wishes, The Wessex Internet Team

Posted 6 months ago

“after years of very low speeds this wessex internet is a godsend excellent”

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Posted 6 months ago

Hi Mr Welch, Thanks for the 5 star review! We're delighted to hear that you now have ultrafast broadband! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Excellent and efficient service, thank you.”

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Posted 6 months ago

Hi Sandy, Thanks for the 5 star review! We're thrilled to hear that you are happy with the service provided. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Very easy and pleasant to deal with Wessex Internet. All staff, office and installation are helpful and polite.”

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Posted 6 months ago

Hi Jim, Thank you for the 5 star review - we're delighted to hear your now installed and happy with the service you received! Best wishes, The Wessex Internet Team

Posted 6 months ago

“At last, about eighteen months late, we have Wessex Internet. The installation was straightforward and it does what it says on the tin. Great, steady speeds that are what was promised. What’s not to like.”

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Posted 6 months ago

Hi Richard, Thank you for the 5 star review - apologies for the delay, but we're delighted to hear your connection is now live and you are happy with the service provided! Best wishes, The Wessex Internet Team

Posted 6 months ago

“I am basically happy with the full fibre, the connection on my PC is a little slow but I think that is the age etc of the PC not the full fibre!”

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Posted 6 months ago

“Wessex Internet have been absolutely brilliant in installing and running our fibre broadband service. Their helpline was very helpful when we had to install a different router to the one they provided and they worked with our engineer to make it happen smoothly and quickly. The installation of the cable was very easy - they listened to our issues and acted accordingly. I would recomend them to anyone thinking of going full fibre broadband.”

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Posted 6 months ago

Hi Pete, Thank you for the 5 star review - we're delighted to hear your connection is live and that you are happy with the service you experienced. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Great Speeds and good WiFi, only had the fibre for about a month and all has been good since installation. Engineer that set us up was very helpful too as are the staff when phoned.”

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Posted 8 months ago

“Fabulous speed and coverage throughout our old house. We have several mobile and gaming devices and even when all uses at the same time, the connection and speed is amazing. Very very happy we chose Wessex Internet”

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Posted 8 months ago

“TBH I'm not really impressed. We had a number of delays and missed appointments. We eventually get it set-up and were getting 10% of the promised speed. I'm quite technical so did some troubleshooting and showed them a resolution. The installer only gave me half of the router package. No progress so I spent £100+ getting the other half and it fixed my speed. They still weren't able to provide the actual speed we paid for so reduced my package, but didn't refund for the equipment, mis-sold package, etc. They said they would come back to me but never did. The connection is proving to be unreliable too. It frequently goes down in the evening, typically only for 5-10 minutes, but when I'm on a video call or streaming that's a huge issue.”

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Posted 8 months ago

“Ground workers very good, office not so.”

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Posted 8 months ago

“Very pleased - so good to have their office staff available withing 30 seconds or so :-) long may it continue”

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Posted 8 months ago

“Good communications for installations and so far the broadband has met all our needs”

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Posted 8 months ago

“Very plesant workmen very helpfull and generaly a very good service”

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Posted 8 months ago

“Excellent friendly service”

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Posted 9 months ago

“Excellent service, very good communication throughout, tidy workers. The quality of Internet is excellent”

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Posted 9 months ago

“Excellent infrastructure into our small village. Very amenable workforce at every stage and could be a little flexible about routing as long as I took on routing the cable inside my own home (normally they will terminate at the external wall, and my server room is in the middle of the house). Speeds are very close to advertised, about 220mbps down and 120mbps up. A little shy of the 250 advertised, but hard to complain when it's this fast. Good latency (around 10-13ms) too. Only reason for 4 stars is the install was 3 months delayed from the initial quote, and was going to be 5 months delayed had I not complained and asked to cancel. Suddenly it was in the following week! Also, no IPv6, if that matters to you (I would hope as a new network, they would be thinking to the not-too-distant future with implementing IPv6 now and not retrofitting later - time will tell). I've been with Zen Internet for years who are miles ahead of most ISPs, so I've probably been spoilt in this regard. Overall, I wouldn't hesitate to recommend Wessex Internet, and they're doing a great service installing this infrastructure.”

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Posted 9 months ago

Wessex Internet is rated 4.5 based on 609 reviews