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Wessex Internet Reviews

4.5 Rating 609 Reviews
89 %
of reviewers recommend Wessex Internet
4.5
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Wessex Internet Reviews
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Wessex Internet 5 star review on 21st September 2022
Robin Nagi
Anonymous
Anonymous  // 01/01/2019
Tried to connect multiple times but after being given an IP address based in Spain I had to abandon using Wessex as the service was unusable
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Posted 2 months ago
Good afternoon, Thank you for providing your feedback. We're very sorry to hear about this issue. I understand our Customer Service Manager has been in touch to help resolve this. Kind regards, The Wessex Internet Team
Posted 2 months ago
Installed very quickly and working perfectly. I couldn't be happier.
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Posted 3 months ago
They provide good service.
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Posted 3 months ago
The service is excellent and works really well, however the setup of the service was very long and for the rest of our park we still have people who have nbot been connected and we cannot get a compleion date.
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Posted 3 months ago
Only connected recently but so far delighted with the speed ratio. Hoping my monthly payment comes up less high than BT which I had to have previously. Thank you.
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Posted 3 months ago
Installation quick and efficient. Early days but broadband speed much faster than BT. Customer service excellent and helpful
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Posted 3 months ago
Quick and professional installation
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Posted 3 months ago
Great communications, installation went as promised and was done very neatly, and service started straight away. Minor gripe was new router not working with my old extender, but that was easily replaced by me, and now we're getting much better speeds than on the old copper connection. Time will tell if the service is stable and reliable, but a month in we've had no outages...
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Posted 3 months ago
The internet is quick but unfortunately, we have two key issues. Wifi calling does not always work, which is an essential lifeline in a village with no mobile signal. The IP address generated is abroad, which means our streaming services are limited, Google search is unusable and much of the software we use to run our company is inaccessible. Currently, the service is not really usable, we have to rely on our old broadband service which we have unfortunately cancelled in favour of this service. The issues have been reported but no solution has been offered and we have not been contacted as promised.
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Posted 3 months ago
Hi Andrew, Thank you for providing your feedback. We're very sorry to hear that the service is not working as it should. A member of our Customer Support Team will be in contact today and we will resolve these issues as swiftly as possible. Kind regards, The Wessex Internet Team
Posted 3 months ago
A! OK, although their timetables for bringing fibre optic to the property were somewhat over enthusiatic
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Posted 3 months ago
Excellent friendly support. Issue resolved quickly and clearly explained.
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Posted 3 months ago
From start to finish Wessex internet have been fantastic. Once they got to our area they kept us informed, found a time that suited us to come and connect and were very polite and showed us how to connect to the box. Excellent broadband and haven’t had any drop outs of service compared to our old broadband provider.
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Posted 3 months ago
I left Plusnet for Wessex internet as the fibre connection offered by them was below the price I would have had to pay after the contract finished, my monthly subscription was to be over £50 and like the Trump idiot in the USA all they want is your money, plus using Wessex internet it adds to my property by going local
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Posted 3 months ago
I am very pleased with wessex internet
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Posted 3 months ago
Very Good. Fulfill all the needs of our farm business.
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Posted 4 months ago
Fantastic
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Posted 4 months ago
Wessex internet came and installed their fibre broadband to my house very quickly and efficiently. Very pleased with their service. My internet seems to have improved immensely since installation.
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Posted 4 months ago
All communications with various staff at Wessex Internet has been particularly prompt and helpful - extraordinary service!
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Posted 4 months ago
The fibre internet itself appears to be very good but the instalation/connection was shocking. We had 6 visits to our property (4 of which I had to take the day off for as I was not told that I didn't need to be at home!)
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Posted 4 months ago
Good afternoon Neil, Thanks for your feedback. We're very sorry to hear that you weren't happy with the installation. This feedback has been passed on to the relevant department. We're delighted to hear that you're happy with the fibre now you've been connected. Kind regards, The Wessex Internet Team
Posted 4 months ago
Couldn't be more delighted
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Posted 4 months ago
Wessex Internet is rated 4.5 based on 609 reviews