Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Wessex Internet provided us with an excellent service after placing our order through to going live and with an internet speed that has met our expectations. Their head office support team has been readily available to promptly answers questions we had and keep us informed, when necessary. There garden team worked efficiently to install the cabling thorough our garden causing minimal disruption. The internal team were equal as good and painstakingly resolved a technical glitch to get us live. All things considered, we received an excellent service and delivery from Wessex Internet who have an excellent customer focus.”

Helpful Report

Posted 5 months ago

Hi Peter, Thanks for the 5 star review - we're thrilled that you're happy with the service you received and the speeds you're now getting! Best wishes, The Wessex Internet Team

Posted 4 months ago

“Company is good but a very poor internet connection. I’ve had to go back to my old Sky broadband that performs much better than supposed full fibre. I’ve complained and was told someone would come back to me. I had an email acknowledging my complaint but have heard nothing since. Very, very disappointed”

Helpful Report

Posted 5 months ago

Hi Tony, Thanks for the feedback. We're sorry to hear that you've not had a positive experience. I understand our Tech team have been in contact and will aim to get this swiftly resolved for you. Best wishes, The Wessex Internet Team

Posted 4 months ago

“Internet is good with no problems,only downside was installation when engineer didn’t comeback so had to phone and make book reappointment but was fixed quickly and had no problem with system since”

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Posted 5 months ago

Hello, Thanks for the positive review. We're glad to hear the issue was fixed quickly and you're happy with your connection. Kind regards, The Wessex Internet Team

Posted 4 months ago

“We signed up for Wessex in early 2023. During the 1 year wait for connection, after being told it would be a few months, we were never contacted by Wessex to be updated. We contacted them several times during the year and were given vague answers about 'problems' but not give any specific information. Their salesman advised us not to renew our BT contract as it would cost to cancel it. (BT were offering a £10 monthly reduction) At the end of the year I emailed to say that the token was about to run out and were should I send my invoice for the extra costs incurred. They didn't reply. I got a phone call 2 weeks later to say I was getting connected. As it turns out, to the same post as my neighbours were connected 6 months earlier. This was followed by another call to arrange for an engineer to assess our underground connection, which we were told was not possible in outr village and was also uneccassary. They had to be told I was already connected. The guy that then came to do the installation did the most apalling wiring job, had to borrow my ladder, trampled plants and trailed mud into our house. We were told the Password and he left. No manual or further instructions. We do not get a signal throughout the house but cannot have an extender without paying for a faster speed service that we don't need. Consequently the extender we bought ourselves means that our WiFi calling is intermitant to say the least. Therefore we now have a faster broadband that we don't notice and a worse phone signal.”

Helpful Report

Posted 5 months ago

Good afternoon Michael, We're very sorry to hear that you're not happy with the service you have received. Our Customer Support Manager will call you shortly and hopefully we can rectify this. Kind regards, The Wessex Internet Team

Posted 5 months ago

“Was told it was such a strong signal it would do the whole house. No better than what I had before.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for providing feedback. We're very sorry to hear that you're not happy with the signal you're receiving. Please give us a call on 0333 240 7997, and a member of our Customer Service Team will help to get this issue resolved for you. Best wishes, The Wessex Internet Team

Posted 5 months ago

“Speed of package described as up to 250 but actual speed as measured by speed of me and routers own speed test is max 120 with direct connection to router on o 1ghz port. It's good enough, but room for improvement.”

Helpful Report

Posted 6 months ago

Good afternoon Joe, Thanks for providing feedback. We're sorry to hear that you're not fully satisfied with the speeds you're receiving. Please contact us on 0333 240 7997 and a member of our Customer Support Team will help to rectify this. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Told to move to these and supposed to be amazing speeds. Not even a month and no internet as faults. Can’t send anyone out for 2-3 days! Worst mistake ever!!”

Helpful Report

Posted 6 months ago

Good afternoon, Thanks for your feedback. We're sorry to hear about the issue with your internet. Please call us on 0333 240 7997, and we will get this resolved for you as quickly as possible. Best wishes, The Wessex Internet Team

Posted 6 months ago

“My previous internet was OK and bizaarly faster than yours. Little frustrating that on firing up the computer it isn't instantly available, and takes several minutes to connect. But guess I will get used to it.”

Helpful Report

Posted 6 months ago

Hi Gilly, Thanks for your feedback. We're sorry to hear of this issue. Please contact us on 0333 240 7997. We can investigate and hopefully get this resolved. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Ordering went a little awry with only the BB part going forward with no mention of the telephone transfer. This was corrected by went awry again when the required telephone adapter was not dispatched until being chased by me. Consequently we had two days without phone service! Not the best start but we have high hopes!”

Helpful Report

Posted 6 months ago

Hi Mr & Mrs Stevens, Thank you for providing feedback. We're sorry to hear that you had two days without phone service. This will be investigated to avoid any issues of this nature going forward. We're glad that you're back up and running now. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Massive improvement over the old copper connections of BT Openreach, particularly noticeable on upload speed. Wessex Internet were professional, helpful and considerate during the fibre installation. Their customer support is excellent.”

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Posted 6 months ago

Hi Michael, Thanks for the 5 star review - we're thrilled that you're happy with the service you received and the speeds you're now getting! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Speed quite good but overall coverage not so fantastic?”

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Posted 6 months ago

Hi John, Thank you for providing your feedback. We're sorry to hear that you're not impressed with the coverage. Alex from our customer service team will give you a call shortly to help resolve this. Kind regards, The Wessex Internet Team

Posted 6 months ago

“I am very pleased about the service I have received from start to finish. Everyone has been kind and polite. Thank you.”

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Posted 6 months ago

Hi Karen, Thanks for the 5 star review - we're delighted that you're happy with the service you received, and that you're now connected! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Excellent company,pleased with the full fibre broadband.”

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Posted 6 months ago

Hi Barrie, Thanks for the 5 star review - we're thrilled that you're pleased with your full fibre broadband! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Excellent service.. great to just speak to a human on the phone straight away who dealt with everything… great service all round - highly recommend for communication, service and efficiency”

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Posted 6 months ago

Hello, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Very happy with the installation and the guys who did it were professional and courteous 😊”

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Posted 6 months ago

Hi Carol, Thanks for the 5 star review - we're thrilled that you're now connected and happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Excellent service from start to finish. All staff polite and considerate.”

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Posted 6 months ago

Hi Graham, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience. Best wishes, The Wessex Internet Team

Posted 6 months ago

“So far proven to be reliable and reasonable speeds. All work was done quickly and fairly well organised with only the weather causing slight delays. Only grumble so far on the odd time I've been home during day time is speed drops noticeably but I will assume for now that is related to works carried out in the area.”

Helpful Report

Posted 6 months ago

Good morning, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience. With regards to the speed dropping in the day time, please give our friendly customer service team a call on 0333 240 7997 and we will be able to get this issue resolved. Best wishes, The Wessex Internet Team

Posted 6 months ago

“Amazing team I could not see where they have been in my garden. Thank you everyone”

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Posted 6 months ago

Hi Michele, Thanks for the 5 star review - we're delighted that you're happy with your Wessex Internet experience! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Very professional and my one issue was dealt with very quickly.”

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Posted 6 months ago

Hi Gary, Thanks for the 5 star review - we're thrilled that you're happy with your Wessex Internet connection and service! Best wishes, The Wessex Internet Team

Posted 6 months ago

“Excellent customer service, well up to the standard of our previous provider Zen, and they take some beating.”

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Posted 6 months ago

Hi David, Thanks for the 5 star review - we're delighted that you're happy with your new Wessex Internet connection! Best wishes, The Wessex Internet Team

Posted 6 months ago

Wessex Internet is rated 4.5 based on 609 reviews