Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Polite courteous chaps, very pleased with the out come.”

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Posted 2 years ago

“It keeps cutting out, so I have to keep reconnecting. And on the smart TV, programmes sometimes "hang". Very annoying.”

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Posted 2 years ago

Hi Jane, Sorry to hear you have been experiencing these issues. A member of our customer support team will be in touch shortly. Kind regards, The Wessex Internet Team

Posted 2 years ago

“All installed on time and working fine. Only issue is that the trench which was dug was not refilled carefully and has needed more attention. Also the fibre cable from the trench to the building isn't fixed neatly and is not protected from damage (I expected a conduit).”

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Posted 2 years ago

“Once things were finally installed and running I was very pleased. Pity it took 9 months longer than initially promised to get things installed.”

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Posted 2 years ago

“efficient nice practitioners rather long-drawn out”

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Posted 2 years ago

“Communication was good. The installation was carried out quickly and the set up was straight forward.”

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Posted 2 years ago

“Working ok, no connection drop outs.”

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Posted 2 years ago

“I’ve had a terrible experience with Wessex Internet.”

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Posted 2 years ago

Hi William, we’re really sorry to hear you’ve had a negative experience with us so far. Our customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Fantastic internet, knocks spots off my previous supplier. Installation was prompt with no mess left behind. A thoroughly excellent service.”

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Posted 2 years ago

“Installation of wifi fibre went smoothly and the Wessex team were professional and efficient.”

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Posted 2 years ago

“Slick installation in a timely manner of fibre broadband to our business with speeds of 100mb/s. No complaints, well done.”

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Posted 2 years ago

“I expected around 100mps as demonstrated on connection. In reality, I’m only getting around 45. A massive improvement on previous broadband but I still get occasional buffering on downloading films/catch-up etc. I am also surprised to be using up my allowance in first 3 weeks of use. I had 4GB of usage with previous provider and never got anywhere near 4GB in a month. I have used catch-up marginally more, but have been surprised how quickly I seem to have used my allowance. Overall a huge improvement but slightly underwhelmed at usage and download speed.”

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Posted 2 years ago

Hi Nick, we're pleased to hear you’ve seen a massive improvement with your broadband service, but we’re sorry to hear you’ve not been experiencing the speeds you expected. A member of our customer support team will be in touch with you shortly to see if we can rectify this for you. Kind regards, The Wessex Internet Team

Posted 2 years ago

“The system was installed professionally and with very polite tradesmen. Speed as advertised and no issues to date.”

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Posted 2 years ago

“We have a little way to go leaving BT, but Wessex Internet is certainly proving to be a significantly better service.”

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Posted 2 years ago

“Prompt and efficient service. Both stages of the installation were undertaken on the days promised by friendly, helpful and efficient staff. Highly recommended.”

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Posted 2 years ago

“A great improvement on the “service” provided by BT. The installation process was smooth and without incident too. We’re very pleased to be with Wessex Internet.”

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Posted 2 years ago

“point of contact information was not passed on to field operatives, therefore water pipes were severed, in more than one place. The operatives did not check that all was well before they left and it was very fortunate that we realized that stock had no water. we have incurred a water bill that is higher than normal as we are on a water meter. There was a long time delay from field and garden installation to having it installed, which would have been more acetable if we were kept informed, instead we had to keep chasing for an update. we are still incurring a bad reception on the tv for bbc 1 and 2 which we believe is a bad connection but when we have questioned this with customer services we were told flatly it was nothing to do with them and refused to send an engineer to check it. As the fault is still happening we are taking steps to get our own engineer in to correct this problem. We are disappointed with the service.”

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Posted 2 years ago

Hi Jonathan, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you shortly to see if we can rectify all of these issues. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“Excellent level of communication. Easy to access advice. The throughput of paperwork was well organised and the actual installation was swift and neat. Well done Wessex!”

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Posted 2 years ago

“Excellent service! Delighted.”

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Posted 2 years ago

Wessex Internet is rated 4.5 based on 609 reviews