Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Very impressed with the way connection was carried out and internet speed we now receive”

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Posted 9 months ago

“Line was put in 6 months ago, connected 2 months ago disconnected 2 months ago. What a sad service!!!!”

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Posted 9 months ago

Hi Mark, Thank you for your feedback. We’re sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team

Posted 9 months ago

“Very good and efficient personalised service.”

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Posted 9 months ago

“Working fine but could it have a booster for garden”

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Posted 9 months ago

“I have not been connected to full fibre and have not had any information after several attempts to get a date”

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Posted 9 months ago

Hi Rob, Thank you for your feedback. We’re sorry to hear that you are yet to be connected. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team.

Posted 9 months ago

“We did have to wait some months between the installation of fibre to our property and actual connection to the internet but when it actually took place the connection process was straightforward and carried out efficiently. The after sales service was very friendly and responsive, ensuring that we have complete domestic coverage.”

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Posted 10 months ago

“We have found the staff and the service very good indeed thank you”

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Posted 10 months ago

“Very efficient service”

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Posted 10 months ago

“Eventually after a few missed or late appointments we had the ground works done however we still haven't had them return to fix the cable to the building...... picture attached Instillation went smoothly, Staff all polite and fibre working well”

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Posted 10 months ago

Thank you for your feedback, Sarah. It’s great to hear that the installation went smoothly and the fibre is working well. We’re very sorry that the cable has not been fixed to the building. This has been raised with our Customer Support Team, and they will be in touch shortly to arrange for this to be resolved. Kind regards, The Wessex Internet team

Posted 10 months ago

“Very pleased with the work and helpful approach of the connection and installation teams - and the quality of internet connection finally provided. Our only grumble would be the very long delays - well outside the timescales promised and without any updates or communication - between first signing up and eventually receiving the service. Nonetheless, a service worth waiting for.”

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Posted 10 months ago

“I am very pleased with the installation of a new Fibre connection in tricky ground conditions and also fixing an issue very quickly. The service is up and running, amazing speeds achieved compared to my previous WI wireless service. I highly recommend Wessex Internet's service.”

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Posted 10 months ago

“When Graeme came round to try and sign us up, he listened and didn't push a sale; at the time we weren't in a position to swap. Once that situation changed he returned and ran through the details and signed us up. Despite a few tiny connecting delays, the customer support and connection teams have been very polite, professional and easy to liaise with. The Internet service has been speedy, so much so we had to change plan - without any hassle! All staff we have dealt with are great!”

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Posted 10 months ago

“Very pleased with my broadband from Wessex internet.”

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Posted 10 months ago

“Have Had no problems at all. The system works well and I am very pleased with the installation. The engineer who installed was very helpful. Overall, I cannot fault Wessex Fibre.”

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Posted 11 months ago

“As a new customer, the product and customer service is excellent. Had a few niggly problems that they sorted out quickly and efficiently.”

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Posted 11 months ago

“Very pleased.”

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Posted 11 months ago

“You were very easy to deal with and most helpful when our telephone didn't properly connect. You sorted everything out and we were most impressed by your company.”

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Posted 11 months ago

“Internet doesn’t work in all rooms. Still not sorted but been charged for two months already”

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Posted 1 year ago

Hi Kaye, we’re very sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you today and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 1 year ago

“very good - thank you”

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Posted 1 year ago

“We have only been connected for a couple of months and so far so good. We have only had to reboot a couple of times but this may be due to our internal boosters / power blip. The stability is so much better than before. The test will come with how easy it is to get a live person on the line on going when needed and if you call back when you say you will. So far so good. All the best to you all.”

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Posted 1 year ago

Wessex Internet is rated 4.5 based on 609 reviews