Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The internet is brilliant. So fast .Downloads done in twinkling of an eye.Am very pleased with wessex internet. Also the phone connection is now good after a hiccup which was soon sorted...Must add that Tom hopefully have the right name he connected the Internet in.the house.. Was really polite considerate and really nice to deal with. The young men who laid the cabels in the garden were also helpful and considerate... . I must congratulate Wessex internet on those you have in your employment everyone I have dealt with have been very polite and patient Thank you”

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Posted 4 months ago

“No signal in most of the property - have rung and had emails saying the matter is being looked into but nothing yet - one more day and I am going back to BT”

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Posted 4 months ago

Good afternoon, We're very sorry to hear that you're not happy with the service you have received. Our Customer Support Manager has been in contact to help rectify this. Kind regards, The Wessex Internet Team

Posted 4 months ago

“I don’t have internet throughout the house so I was advised to purchase a boaster. Which I did I still don’t have internet throughout the house because there’s a fault with Nokia equipment and no one can fix it! I call many times and whilst staff are polite snd helpful I am being charged for services I don’t have.”

Helpful Report

Posted 4 months ago

Good afternoon Barbara, We're very sorry to hear that you're not happy with the service you have received. Please contact our Customer Support Team on 0333 240 7997 and they will help to rectify this. Kind regards, The Wessex Internet Team

Posted 4 months ago

“Firstly I have had the wireless service for ages and is excellent. Have recently got their Fibre service. When wired it is excellent and very fast. I gave it 4 stars because the WiFi from the Nokia modem is poor and keeps dropping out even in the same room as it is situated (I contacted Wessex but hey didnt take much interest) so I have rectified the problem with my own solution. But overall my experiences with this company have been positive.”

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Posted 4 months ago

“5stars great speeds and proving very reliable. Neat tidy job done on install with impeccable service fitted around my timescale.”

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Posted 5 months ago

Hi Josh, Thanks for the 5 star review - we're delighted to hear that you're happy with the service you received and the speeds you're now getting! Best wishes, The Wessex Internet Team

Posted 4 months ago

“Dear Sirs I don,t usually respond to reviews of this sort but on this ths time I feel strongly that the service which you gave me jn getting me going was exceptional For example your 0perater Ruby Milligan travelled about 40 miles to sort out a problem with my instiillation in her own time. Very much appreciated ! With regards John Hayward (aged 89]”

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Posted 5 months ago

Hi John, Thanks for the 5 star review - we're delighted that you're happy with the service you received, and your feedback has been passed on to Ruby. Best wishes, The Wessex Internet Team

Posted 4 months ago

“Quick to organise and make live. Decided to upgrade which was easy and immediate. Good service.”

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Posted 5 months ago

Hi Alan, Thanks for the 5 star review - we're thrilled that you're happy with the service you received and your recent upgrade. Best wishes, The Wessex Internet Team

Posted 4 months ago

“Fast and efficient connection, worked first time and has held speed as ordered.”

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Posted 5 months ago

“Hiccups at the start meds me got t WI but all resolved now and happy.”

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Posted 5 months ago

“An excellent service, both installation teams were very good and coped with the peculiarities of the property well. Help on the phone was also very prompt and effective.”

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Posted 5 months ago

Hi Adrian, Thanks for the 5 star review - we're thrilled to hear that you're happy with the service you received! Best wishes, The Wessex Internet Team

Posted 4 months ago

“Messy garden install Delayed router install Poor Wi Fi coverage”

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Posted 5 months ago

Good afternoon Robin, We're very sorry to hear that you're not happy with the service you have received. Please contact our Customer Support Team on 0333 240 7997 and they will help to rectify this. Kind regards, The Wessex Internet Team

Posted 4 months ago

“Men came and dug in the wire to the house very neatly. All up and running after a few teething problems. Looking forward to the removal of telephone lines to the house.”

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Posted 5 months ago

“the total workforce were very hellfull fome the sales to tha out side men llso vary plesent to deal with nothing to much trouble many thanks to all”

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Posted 5 months ago

Hi Patrick, Thanks for the 5 star review - we're delighted to hear that you're happy with the service you received! Best wishes, The Wessex Internet Team

Posted 4 months ago

“Great comms with the team at Wessex all the way through the installation and set-up process. I had one query a few days after it was set up and was straight through to customer support without any problems - question was answered immediately. Speeds have been consistently high with a very stable connection.”

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Posted 5 months ago

Hi Richard, Thanks for the 5 star review - we're delighted to hear that you're happy with the service you received and the speeds you're now getting! Best wishes, The Wessex Internet Team

Posted 4 months ago

“Every thing has gone well so far apart from the fact that you sent me a white Plug in cable for the phone with no explanation or covering note. I had to guess it was from you”

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Posted 5 months ago

“This was seen as a big step for us to change from BT to Wessex but the transition has been remarkably easy with the support of the Wessex team. Phone line and installation all went well and very pleased with service.”

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Posted 5 months ago

Hi David, Thanks for the 5 star review - we're delighted to hear that you're happy with the service you received, and the transition went smoothly. Best wishes, The Wessex Internet Team

Posted 4 months ago

“It does what it says on the tin. Installation went well having overcome an external connection "glitch" but it was done on time and it works well.”

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Posted 5 months ago

“Although the installation was months late in actually occuring ,Wessex had a Good installation team,equipment looks good and is much faster than before. A satisfied customer.”

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Posted 5 months ago

Hi David, Thanks for the 5 star review - Apologies for the installation delay, but we're thrilled that you're happy with the service you received and the speeds you're now getting! Best wishes, The Wessex Internet Team

Posted 4 months ago

“Ina e the basic package and at the moment there doesn't seem to be any difference. MIGHT up grade but not at the moment.”

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Posted 5 months ago

Hi Matha, Thanks for your feedback. Feel free to get in contact with our Customer Support Team on 0333 240 7997, who can check if all is working as it should. Best wishes, The Wessex Internet Team

Posted 4 months ago

“Arrived on time and got the job done unfortunately the machine that laid cable was playing up and made a bit of mess on the grass”

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Posted 5 months ago

Hi Dave, Thanks for your positive review - We're sorry to hear that the grass was not left as expected. Please feel free to contact our Customer Support Team on 0333 240 7997, and we can arrange for this to be rectified. Best wishes, The Wessex Internet Team

Posted 4 months ago

Wessex Internet is rated 4.5 based on 609 reviews