Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Very robust service, good speeds never had any problems.”

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Posted 6 years ago

“Very pleased with the service”

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Posted 6 years ago

“45 Mbps/%.5 Mbps OK”

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Posted 6 years ago

“Fantastic speeds and very reliable service”

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Posted 6 years ago

“Mat Emery was very kind and helpful. problem identified and sorted on 10 mins. Many thanks”

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Posted 6 years ago

“For the most part this is great. However, we have had our service drop out from time to time and at least twice for a significant period of days which is not good when running a business. Their biggest issue, for us, is customer service as it was difficult to get them to accept we did have a problem each time. Finally, however, they did and its has now been resolved, we hope.”

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Posted 6 years ago

“Better than BT but not quite such a good service as I expected. Sometimes it is quite slow.”

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Posted 6 years ago

“We are very pleased the Wessex Internet's speed and so far almost trouble-free service. There have been only two (I think) short interruptions of service - due to a breakdown somewhere - but Wessex Internet fixed them quickly. Vonage voip is excellent. We would be interested in finding out more about Wessex Internet's fibre service too.”

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Posted 6 years ago

“It is far from being Superfast. In recent weeks, particularly in the evenings, it has been awful, with long delays in downloading and just getting on to the internet has been rubbish. I am completely fed up with the service in the last couple of months.”

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Posted 6 years ago

“You are 100% better then BT”

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Posted 6 years ago

“Very slow and non existent in other rooms”

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Posted 6 years ago

“On the very rare occasions we have lost connection, one simple quick phone call put everything OK. As different to my BT experience as you can imagine. Regular 27+ mbs compared to BT' Infinity of about 4 mps. Two improvements would help: engineer contact at weekends and it's a shame you don't offer rollover of unused download. Apart from these two points, absolutely delighted with Wessex and absolutely no regrets signing up and definitely no regrets getting free of Openreach and all the providers stuck with the BT monopoly.”

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Posted 6 years ago

“Just wish it was slightly cheaper as when the grandchildren come to stay we have to pay more as they accede our limit.”

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Posted 6 years ago

“Generally good reception. Our problem is to do mainly with internal linkages in the house”

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Posted 6 years ago

“I had a problem when I disconnected the router by mistake, with one phone call they had me up and running in no time ,”

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Posted 6 years ago

“Very satisfied with the service.”

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Posted 6 years ago

“Broadband Excellent. Telephone (VOD) not good.”

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Posted 6 years ago

“I had to change the Wessex Router due to a failure. An updated model was sent out in the post. Technical Support checked that I could save a configuration file from the old router and did a test to ensure that the old configuration file would run on the new replacement router. I run 3CX a virtual PABX with many port settings on the Firewall so this was important to save an immense amount of time. So all I had to do was upload the old configuration file and a few seconds later the new router was running my 3CX virtual PABX with no issues.”

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Posted 6 years ago

“Very poor”

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Posted 6 years ago

“No problems with Wessex Internet at all. Reliable service.”

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Posted 6 years ago

Wessex Internet is rated 4.5 based on 609 reviews