Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“excellent service and very kind”

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Posted 2 years ago

“I'm in the middle of nowhere and I've got a fast, reliable service at an affordable price. What more can I hope for from a provider?”

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Posted 2 years ago

“took a while, got there in the end. Did not understand why a multiplicity of people were needed to finish the installation (three visits)”

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Posted 2 years ago

“Delightful staff. Excellent product. Great support”

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Posted 2 years ago

“Installation was good and performance as expected thus far”

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Posted 2 years ago

“Only a new customer but at the moment, all seems to be good with this company”

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Posted 2 years ago

“We decided to use Wessex Internet after issues with our old provider's speed at peak times and when using multiple devices. This is no longer an issue and we consistently receive a speed of 107mbps with no issues at all. In addition to the reliability of the connection, I have been very impressed with the customer service. The sales and customer service team were efficient and very easy to talk to if I had an issue. The install teams were professional, efficient and friendly. Although slightly more expensive than other providers, I feel that the reliability of fast connection, how quick and easy it is to speak to someone at their local office directly over the phone and the high standard of customer service makes the slightly higher price completely worthwhile. I would definitely recommend Wessex Internet.”

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Posted 2 years ago

“Really, really appreciate having fibre broadband but very expensive. Staff really helpful but messages were not passed on between different parts of the company. I had to make people aware of things. Hole at bordering field edge where external cable spliced to connect to house fibre cable still not filled in.”

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Posted 2 years ago

“Having it put easy , and now so much faster than BT”

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Posted 2 years ago

“Excellent staff excellent equipment tidy work not used internet yet but sure it will be fantastic”

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Posted 2 years ago

“Very good speed. Easy to download from the Internet. Love it!”

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Posted 2 years ago

“The fibre works well and the staff are friendly and professional”

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Posted 2 years ago

“Amazingly fast and reliable!”

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Posted 2 years ago

“After a lengthy and stressful experience, computer and 'phone are now satisfactory. At present I can see no benefit in having switched from Plusnet to Wessex; in fact monthly costs have increased. However , time will tell.”

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Posted 2 years ago

Hi Fred, We're sorry to hear you have not had a very positive experience so far. A member of the team has reached out to you via email, however, after completing a speed test directly from your router we can see you are achieving faster than advertised speeds. If you do have any further questions please feel free to contact us on 0333 240 7997 or respond to our email. Many thanks, The Wessex Internet Team.

Posted 2 years ago

“Great service and responsive to problems”

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Posted 2 years ago

“Internet keep turning off. Really upsetting as I paid more for the internet Tv won’t play films And my work is difficult when internet keep dropping out”

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Posted 2 years ago

Hi Natalie, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you shortly to see if we can rectify all of these issues. Kind regards, The Wessex Internet Team

Posted 2 years ago

“We thought we would receive a home visit prior to installation to discuss where the fibre would come into our house. This didn’t happen, just a sudden phone call that the crew would be arriving that afternoon. Crew took it to nearest point at the back of our house. Then another crew came 2 days later to put equipment into the house, but because there had been no previous discussion about the best place for it to go, the second crew were limited to the length of cable they had. Then over the weekend we did not have the internet at all for several hours because of a technical issue!!!! So the jury is out at present as to Wessex’s ability to provide a really good service.”

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Posted 2 years ago

Hi Sue, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you soon and we will ensure you receive a far more positive experience going forward. Kind regards, The Wessex Internet Team.

Posted 2 years ago

“Very efficient process. All the staff dealing with the installation have been polite and friendly. It was easy to contact the office by phone and have any queries dealt with. A great experience.”

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Posted 2 years ago

“Excellent service, courteous and friendly groundwork and installation personnel The FTTP broadband is very fast and so far completely reliable”

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Posted 2 years ago

“Very easy to switch over and the difference to put BT Broadband is unbelievable. It’s changed our lives - two of us can now work from home and be on video calls at the same time! The speed is supersonic compared to the wind-up crawl we’ve put up with. There was zero mess as well - and my lawn and drive remain in tact as well!”

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Posted 2 years ago

Wessex Internet is rated 4.5 based on 609 reviews