Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Quick and easy instal”

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Posted 2 months ago

“Speed as required. Customer service and technical assistance very poor. Have an outstanding case for last 2 weeks and this is continuation from first install”

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Posted 2 months ago

“I logged a reduction in line speed after installation and was sent an email 29th July 2024 saying that someone would be in touch ( ref 00224103) no such contact. download speed remains 107 upload 30. On installation was 280 and over 100. Not that impressed with feedback.”

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Posted 2 months ago

“Good communication, installed on time, fair price.”

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Posted 2 months ago

“Pleased with the service it's working well and hope it continues. Thanks”

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Posted 2 months ago

“1st problem not connecting to my solar panels for readings, quite important !! I, terrible communication, promise of technical contacting me, week later still nothing, went back to original salesman to sort, now need booster, extra money and even charged postage. Other neighbours experienced the same. I wish I had not left Sky, although more costly did sort problems and ring back. I was told technical very busy, obviously having lots of problems, bit of a worry!! Made a complaint and I was told I would hear from someone but guess what 3 days later nothing. Please beware if you get problems they are definitely one of the worst to deal with.”

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Posted 2 months ago

Good afternoon Alan & Hayley, Thank you for providing feedback. We're very sorry to hear about the issues you've experienced. Our Tech team attempted to call today but couldn't get through, and have therefore left you a voicemail. Please call back at a convenient time for you, and we will be able to help resolve the problem. Kind regards, The Wessex Internet Team

Posted 2 months ago

“Great service and communication for the installation.”

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Posted 2 months ago

“Sometimes slowish during the day”

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Posted 2 months ago

“Been with Wessex a while now and we are very pleased with the service we have received. The initial installations at our existing house and the new one we are just moving to have been efficient and straightforwards. The support staff were excellent when we contacted them. Since the installations the broadband speed has been stable and fast. They are also handling our telephone calls as well.”

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Posted 2 months ago

“Customer service greater than 5stars The best service I’ve ever had dealings with Thank you all”

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Posted 2 months ago

“Very polite engineers and came back to confirm what the action plan will be for moving the water meter to the property. Thank you.”

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Posted 2 months ago

“After some debate about the need to boost the reception in some parts of the house, good customer service support solved the problem and the provision is now excellent.”

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Posted 2 months ago

“Brilliant service. Am very happy with my internet connection and the service you are providing”

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Posted 2 months ago

“The guys that were involved in the whole installation were very friendly and accommodating. Very happy with the whole experience. Thank you .”

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Posted 2 months ago

“A rare company, does just what it promises. Quick and easy install by nice people, delivering the right speed, phone (and number) transferred easily. Well done.”

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Posted 2 months ago

“Planning and communication leave a lot to be desired”

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Posted 2 months ago

Hello, Thanks for providing feedback. We're sorry that you've not been happy with your experience so far. Please contact our Customer Support Team on 0333 240 7997 so that we can investigate, and help resolve any outstanding issues. Best wishes, The Wessex Internet Team

Posted 2 months ago

“Although the installation seemed relatively swift and efficient the reality is more than disappointing: 1 - Due to an issue with my IP address I'm unable to make WiFi Calls, this is fundamental as I work from home. Other than 'wait' until it's resolved the only other suggestion I've been given by your team is to 'change to a different mobile provider' - Really?! 2 - In the meantime it transpires that your team managed to kill my neighbours roses while installing the cable to my property. Something I only became aware of after they approached Wessex directly and were left unsatisfied with the outcome. I've subsequently bought them new roses myself and am yet to hear back from you with regard removing the offfending cable from their property. I'm lead to believe this may involve digging up the street for a second time along with my garden – I'm not currently convinced that this will be carried with any level of compentancy. Although I appreciate that my initial bill has been waived due to the Wifi calling issues, I'm unable to use your fibre connection until this has been fully resolved. So have instead resorted to using my old BT connection. So all in all its not been a great start.”

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Posted 2 months ago

Good morning, Thank you for taking the time to provide your feedback. We are very sorry to hear about the issues you have been facing. Our Customer Support Manager will be in contact today to help resolve this. Kind regards, The Wessex Internet Team

Posted 2 months ago

“No issues, all sorted out very quickly. Install crew very helpful. Very good speeds and no drop outs as yet.”

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Posted 2 months ago

“Installed quickly and connection speed is perfect , well worth the wait !”

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Posted 2 months ago

“Now that the service is up and running, all seems to be fine and working well. With your being a start-up service provider this means there were definitely teething problems your end - such is business - glad we seem to have got them sorted.”

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Posted 2 months ago

Wessex Internet is rated 4.5 based on 609 reviews