Wessex Water Reviews

Name: Wessex Water
Address: Wessex Water Claverton Down, Bath, BA2 7WW, Wessex Water Claverton Down, Bath, BA2 7WW, Somerset
Rating: 4.36

4.4 Rating 117 Reviews

84 %

of reviewers recommend Wessex Water

Company Reviews

Metrics

Info

4.4

Based on 117 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Wessex Water:

Wessex Water Services Limited, known as Wessex Water, is a water supply and sewerage utility company serving an area of South West England, covering 10,000 square kilometres including Bristol, most of Dorset, Somerset and Wiltshire and parts of Gloucestershire and Hampshire.

Wessex Water supplies 1.3 million people with around 285 million litres of water a day.

Visit Website

Phone:

0345 600 4 600

Email:

webmaster@wessexwater.co.uk

Location:

Wessex Water Claverton Down, Bath, BA2 7WW,
Wessex Water Claverton Down, Bath, BA2 7WW
Somerset
BA2 7WW

Write Your review

Tell us how Wessex Water made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service ! Haven't contacted WW for quite a long time but I had a few questions regarding my account and all of them were answered within a few seconds.. Thanks again.”

Helpful Report

Posted 5 years ago

“It is now 2days ago I had the chat but up to now haven’t received a phone call or any communication”

Helpful Report

Posted 5 years ago

“Easy to find the live chat and possible answers to our problem explained quickly .”

Helpful Report

Posted 5 years ago

“Katy was very helpful and straight to the point which I liked”

Helpful Report

Posted 5 years ago

“Live chat was quickly answered and our emergency reported. We were given a job reference number and received an email to say that someone would attend in 4 hours! that is too long when nether you or your neighbours have a functioning toilet.”

Helpful Report

Posted 6 years ago

“Had a problem with a surface water drain on private property (Communal) discussed with robotic person that was of no help at all”

Helpful Report

Posted 6 years ago

“I contacted Wessex Water with a blocked sewer this morning and they had it sorted by end of day. I couldn't ask for a better service particularly on a weekend.”

Helpful Report

Posted 6 years ago

“I contacted them through the website about a leaky water meter connection. They sent a plumber around the same day and sorted it! Excellent service!”

Helpful Report

Posted 6 years ago

“The reair was carried out within 6 hours and i had a phone call to let me know”

Helpful Report

Posted 6 years ago

“Eli (whom I spoke to) was beyond helpful and sorted everything out. Fab customer service!”

Helpful Report

Posted 6 years ago

“On 11th November 2018 I asked Wessex Water the following question on line. 'Can you tell me if works ref PG202-BL425/001 at Rivers Corner, Sturminster Newton are 24/7 or will the road be open overnight please? I travel that route at 0730 and 1830 on weekdays.' Magdalena the enquiry agent couldn't answer my question. I left my telephone number and was promised a return telephone call that same day. TWO DAYS LATER no-one has bothered to call me. My enquiry reference was NMwsoL5DyovvQ.”

Helpful Report

Posted 6 years ago

“Prompt responsible response followed up by telephone robotic call to announce resumption of supply. Efficient and effective.”

Helpful Report

Posted 6 years ago

“Queries dealt with very quickly and professionally”

Helpful Report

Posted 6 years ago

“Pointless still got the same problem after over a year”

Helpful Report

Posted 6 years ago

“Chat service excellent! Answered immediately and all chats replied to immediately as well. Very impressed!”

Helpful Report

Posted 6 years ago

“Fantastic service Beth was overy efficient and helpful answered my queries and resolved all my issues very quickly”

Helpful Report

Posted 6 years ago

“Very good reply from the live chat person easy to contact and very quick.So much better than a phone call no waiting I will definitely use again. Thankyou Wessex Water.”

Helpful Report

Posted 6 years ago

“Wessex Water is a great company to deal with. Excellent service. Any changes to bills are dealt with efficiently and as requested. No complaints!”

Helpful Report

Posted 6 years ago

“Very helpful customer services”

Helpful Report

Posted 6 years ago

“5 days of parking restriction (1/2 the street) without any letter notifying affected residents is very poor customer service and a terrible policy to follow. People moving house or expecting large deliveries are horribly inconvenienced due to no communication from your company. We are customers too. Very poor customer service.”

Helpful Report

Posted 6 years ago

Wessex Water is rated 4.4 based on 117 reviews