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Wessex Water Reviews

4.4 Rating 117 Reviews
84 %
of reviewers recommend Wessex Water
4.4
Based on 117 reviews
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Read Wessex Water Reviews

About Wessex Water:

Wessex Water Services Limited, known as Wessex Water, is a water supply and sewerage utility company serving an area of South West England, covering 10,000 square kilometres including Bristol, most of Dorset, Somerset and Wiltshire and parts of Gloucestershire and Hampshire.

Wessex Water supplies 1.3 million people with around 285 million litres of water a day.

Visit Website

Phone:

0345 600 4 600

Email:

webmaster@wessexwater.co.uk

Location:

Wessex Water Claverton Down, Bath, BA2 7WW,
Wessex Water Claverton Down, Bath, BA2 7WW
Somerset
BA2 7WW

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Anonymous
Anonymous  // 01/01/2019
Always had such excellent customer service from Wessex Water, both in person and via chat/phone.
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Posted 5 years ago
Wessex Water staff have been nothing but friendly and helpful, I never dread contacting them like I do other companies! The easiest utility bill to manage and pay. Very pleased, glad I live in their constituency! Many thanks
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Posted 5 years ago
Online chat, friendly and helpful...
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Posted 5 years ago
I would leave 10 stars if I could. After a horrific morning of trying to contact electric and gas etc. to organise moving with rubbish systems and rubbish contact details and charges for everything I called Wessex Water - the phone rang ONCE and lovely Carol answered, helped me sort out everything within 5 minutes. This is an amazing organisation that seems to care about the customer experience THANK YOU XX
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Posted 5 years ago
The person was very responsive and gave 5 stars attention, But I didn’t get the letter with my name amended.
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Posted 5 years ago
Excellent service in-the-field and good communications via any media. An exemplary model for any modern-day business.
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Posted 5 years ago
Spoke with two agents both of whom were very helpful with my two queries.
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Posted 5 years ago
Wessex is real clean water providing and every one who works for the company very kind and I believe every one doing there's best and working hard for people I am glad you are excist
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Posted 5 years ago
Gone well so far.. just doing checks..as suggested.
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Posted 5 years ago
Great service, fast and efficient. I was interrupted by a fire drill at work so had to leave abruptly.
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Posted 5 years ago
I found the system very easy to use and the person answered my question straight away and gave me the advice I needed.
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Posted 5 years ago
My inquiry was for a form to notify Wessex water of the installation of an RPZ form. Neither of your online advisers knew what I was talking about. My details have been passed on with the note this may be responded to within 5 days. All I want is the form I need to complete - how difficult can that be to have this available online ?????
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Posted 5 years ago
Very quick to answer, very helpful. Great customer service!
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Posted 5 years ago
My concern was dealt with quickly and efficiently
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Posted 5 years ago
I am not used to chatting online but I found the Wessex Water service easy to use. The girls I contacted were polite and very helpful and answered my question efficiently and clearly. Thank you Wessex Water!
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Posted 5 years ago
Dealt with my overflowing drain very efficiently and professionally - I was very impressed with quick service and friendly staff - Well done and Thank you !
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Posted 5 years ago
After an online discussion a engineer was dispatched the next day. Very impressed with the quick response to a non urgent enquiry.
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Posted 5 years ago
Nicola was exceedingly helpful in sorting out our on line account her patience was exemplary and a call back from the account set up team was in the time specified well done to both teams
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Posted 5 years ago
Online chat service is fantastic, easy to use and I have always had any query solved quickly and efficiently. Highly recommend
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Posted 5 years ago
A great service! Very helpful and responsive!
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Posted 5 years ago
Wessex Water is rated 4.4 based on 117 reviews