Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,162 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, if you love books and like to pass them on get the app and give it a go, highly recommend”

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Posted 2 years ago

Thank you for choosing to use the WeBuyBooks service, it’s great to hear that we were able to meet your expectations. Thank you for leaving a review and we hope to see you again. WeBuyBooks.

Posted 1 year ago

“System very easy to use. Drop off to local shop. Acknowledgement of receipt of the books and very quickly after money in bank. Not loads but a good way to recycle books when sometimes hard to dispose of elsewhere.”

Helpful Report

Posted 2 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Almost none of my books are able to be purchased through WBB. In all but a few cases, Ziffit and Sellitback offer more money. The price of a book re-scanned *still* decreases with each new scan as WBB “thinks” it has more of these books coming in. The algorithm needs immediate attention. I rarely send my old books to WBB these days. I doubt without change this vendor will survive longer term”

Helpful Report

Posted 2 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Great service!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. It's great to hear that you were pleased with the WeBuyBooks service. WeBuyBooks.

Posted 1 year ago

“I don't do tech things, but this website was really easy to use. I could just input the barcode numbers from the backs of my items and press enter. WBB then made their offer on the item or rejected it if they had no need for it. The actual process for sending in my items was really simple to use even for a technophobe like myself. so simple to use. excellent.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, we greatly appreciate your feedback. We are pleased that this experience with WeBuyBooks was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 1 year ago

“The company was excellent, especially when there was an issue with the courier, more than once. Happy with the service otherwise”

Helpful Report

Posted 2 years ago

Thank you for taking the time out of your day to leave us a review, your feedback is greatly appreciated. It's great to hear that you we pleased with the service provided for you. WeBuyBooks.

Posted 1 year ago

“I was very simple to scan the books and the collection service was very prompt and efficient.”

Helpful Report

Posted 2 years ago

It's great to read that you were pleased with the service provided by WeBuyBooks. Thank you for your feedback and we hope to hear from you again. WeBuyBooks.

Posted 1 year ago

“Easy system, prompt payment.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad that you found the WeBuyBooks service to your liking. We hope to hear from you again. WeBuyBooks.

Posted 1 year ago

“Very easy to navigate the site and to scan books, some prices given are very low but, as the alternative would be to donate to charity, something is better than nothing! Easy to send books via Evri but have found better to drop off boxes rather than ask for collection which proved to be unreliable.”

Helpful Report

Posted 2 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Excellent service. And quick payment.”

Helpful Report

Posted 2 years ago

It's fantastic to hear that you were pleased with the WeBuyBooks service. Thank you for taking the time to leave us a review and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“The Company is very efficient but is let down by their appointed transport carrier, they had been super efficient but once their appointed carrier changed its name, WOW mega problems with uplifts of our boxes of sold goods, hopefully, this problem will be resolved shortly.”

Helpful Report

Posted 2 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Very easy to use and upload books on the website although I was disappointed that so many good books were rejected and also rather disappointed at the low price offered for those accepted. However it was easy to send from my local pick up point and I was very pleased how quickly the money appeared in my account.”

Helpful Report

Posted 2 years ago

“Easy App to use, package up, book the courier and they are on their way. Speedy payment. Highly recommend”

Helpful Report

Posted 2 years ago

Thank you for taking the time out of your day to leave us a review. It's great to hear that your experience using the WeBuyBooks service was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 1 year ago

“Very efficient, both in communication and payment.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. It's great to hear that you had a positive experience using the WeBuyBooks service. WeBuyBooks.

Posted 1 year ago

“Very competitive pricing, easy to use, and payments are made quickly direct to your bank account.”

Helpful Report

Posted 2 years ago

We are thrilled to hear that your experience with WeBuyBooks was to your liking. We are thrilled with the feedback you have taken the time to give. We hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“My personal experience with this company has been a nightmare, thanks to its carelessness and its callous and blatant disregard towards the customer as well as towards its obligations. In November 2022, I bought a book from WeBuyBooks (through AbeBooks) and on 14 November I was informed that the book had been shipped (from the UK to Italy). I patiently waited, but weeks passed and the book did not arrive, nor did I receive any updates from WeBuyBooks. As Christmas was near and the expected delivery timeframe ranged from 27 November to 27 December, I waited until after Christmas before finally contacting WeBuyBooks on 28 December, asking for updates on the delivery of my book. At which point, I was candidly informed that the book was being returned to the sender, with no explanation given regarding as for reason. I immediately asked why, and I was given a tracking number and informed that the delivery man had not found me at home and a new delivery had not been scheduled within two weeks, therefore, after this period had expired, the forwarder had initiated the return to the sender procedure. I checked the tracking number on the website of the forwarder – it should be noted that even though WeBuyBooks had the tracking number for this shipment, they had never given it to me before, nor bothered to inform me that the shipment could be tracked – and found out that, indeed, a delivery attempt had been made on 24 November, but I had not been at home at that moment. The delivery man left no notice of this failed delivery attempt, thus I had no way of knowing it had even taken place; but the forwarder informed WeBuyBooks that a new delivery attempt was to be rescheduled within two weeks, otherwise the book would be returned to the sender. WeBuyBooks made no attempts whatsoever to schedule a new delivery, nor did they bother to inform me of the failed delivery attempt; for a full two weeks, from 24 November to 7 December, the book sat forgotten in a depot a few kilometres from where I live, while I did not even know that it had reached Italy. Then, it was sent back to the sender. All of this I only learned after my inquiry on 28 December. As I was more interested in getting the book than in a refund, I told them that I’d rather have them send again the book, of course with no additional charge on my part as the blame for what had happened lay entirely on them (and to a lesser extent, on the delivery man for leaving no notice), rather than refund me. The answer was that this was not possible, I would have to wait for the book to be returned to them, then I would get a refund, and only then, if I wanted, I could make a new order for the same book. In the following weeks, I asked for updates on the return of the book about once or twice per week, but I was always told that it had not been returned yet. Now we are in early February; *two months* have passed since the book began its journey back to WeBuyBooks – and they would have me believe that they have not received it yet. The book had taken *ten days* to make the journey from them to my home. Of course, I do not believe them. What I believe is that either they received the book and do not want to issue the refund, or the book was lost on its way back and again they do not want to issue the refund, which they have to do as, I will stress once again, all of this happened entirely due to their own gross negligence. At this point, it appears rather unlikely that I will get my money back. I strongly discourage anyone from buying books from WeBuyBooks, they might be good buyers (most positive reviews seem to come from people who *sold* books to them) but they are terrible sellers, without an ounce of seriousness, respect towards the customer, or honesty.”

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Posted 2 years ago

“Easy to transact”

Helpful Report

Posted 2 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Very easy, quick and professional. Just make sure the goods you are trading meet the quality criteria or they will be rejected.”

Helpful Report

Posted 2 years ago

It’s great to hear that you are satisfied with the service that we were able to provide for you. Thank you for leaving us a review. WeBuyBooks.

Posted 1 year ago

“very quick and efficeint”

Helpful Report

Posted 2 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Very good way of selling books you don't want anymore, free collection from your house and you only need to wait a few days for payment.”

Helpful Report

Posted 2 years ago

Thank you for choosing to use the WeBuyBooks service, it’s great to hear that we were able to meet your expectations. Thank you for leaving a review and we hope to see you again. WeBuyBooks.

Posted 1 year ago

Webuybooks is rated 4.7 based on 9,162 reviews