Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,186 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Webuybooks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service and efficiency is excellent. the process of selling is made as simple as possible and there's help at hand if needed. Offers could be more generous but that's a minor quibble.”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Hello i have found you a very good company very prompt collections and payments”

Helpful Report

Posted 4 years ago

HI Debbie, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Quick easy to use app and simple posting instructions. Monies credited promptly”

Helpful Report

Posted 4 years ago

Hi Jane, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Great service. Easy to sell books. Let down only by Hermes' failure to collect parcel of books. Waiting for 2 days so far. No sign of Hermes.”

Helpful Report

Posted 4 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Very efficient and professional. Good prices for books and a quick turn around. Very easy to process on their website.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy enough to use, not the scanner works 100% as some of the barcodes I had to type in”

Helpful Report

Posted 4 years ago

Hi Gareth, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Very impressed with the service. The website was easy to use, the books collected and I received the money in my bank within 5 calendar days. All done without having to leave the house. Brilliant, especially during these difficult times.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“Great service as usual! The whole process was very quick. I would highly recommend.”

Helpful Report

Posted 4 years ago

Hi Chloe, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Prompt service”

Helpful Report

Posted 4 years ago

Hi Andrea, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“very slow going on my 3 orders unprocessed”

Helpful Report

Posted 4 years ago

Hello Daiva, Thank you for leaving feedback. I can see a member of our customer services team has looked into this for you and your offers are in the payments process, there is one offer that has not yet been paid, we have emailed you regarding this and are just waiting for you to respond to the email we have sent, you can update the offer and put it into the payments process by following the link at the bottom of the email. We apologise for any inconvenience caused and want to provide the best service possible and would therefore like to get your last offer into the payments process. Kind Regards WeBuyBooks

Posted 4 years ago

“easy to use fast payment just a pleasure”

Helpful Report

Posted 4 years ago

Hi Malcolm, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Excellent service, took about 4 days to receive the money, however, on the second occasion it has taken 8 days already and the books have not arrived with the Company”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy to navigate, good prices and collection from home”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“If I was to rate WBB whilst ignoring the difficulties frequently experienced when items are in transit to them, I would be inclined to award them 4 stars. Their offer prices (whilst a bit unpredictable) are on occasion good, their website functions reliably, payment is usually quite swift, and when there is a need to contact their customer services department, their answers usually speedily resolve the issue put to them. Sadly, reality kicks in, and I must also allow for the considerable friction introduced by WBB's decision to stick unquestioningly with transport outsource Hermes irrespective of the service their customers experience. This drags WBB's overall score down to 1 star. On occasion, Hermes in-store barcode readers malfunction, meaning that your package to WBB can't be accepted. Not much fun when it's a 20 minute round trip to the Hermes collection point. If you are sending in a heavy package via the Hermes courier service, then prepare yourself for disappointment. In my experience, you only have a 50:50 chance of their van turning up on the agreed date, so often, you wait in vain. Unlike other courier services, Hermes don't send you a notification on the day of what 1 hour collection slot you have been allocated, so you certainly can't plan your day. If you have any query about the package you've sent, and try to use Hermes' tracking system, prepare yourself for some bizarre, nonsensical "explanations" as to what is going on e.g. as regards a parcel which Hermes had collected and receipted last August, their tracking system said: Update on your parcel We couldn't collect your parcel as it wasn't suitable, please contact your retailer to make alternative arrangement Rubbish though a response such as that is, the worst is yet to come. Over the period February 2020 to January 2021, packages entrusted to Hermes had items mysteriously going missing 3 times. On 1 of these occasions, no less than 7 books (valued at £20+) "disappeared", and my correspondence with WBB to resolve the issue ran to over a dozen emails. It is true that on each of these 3 occasions - after intervention by me - WBB paid me in full for all the "missing" items. However, that does not compensate for the hassle experienced, and it means that you only feel safe handing over your package once you've taken the precaution of taking photos of each item you are boxing up, in case there is yet another mishap whilst the items are in Hermes' custody. Prior to 2020, WBB paid me on 5 occasions when I had waited for anything from 14 to 19 days after my package had been left at a Hermes collection point, but the parcel had still not reached WBB. Once again, after contacting WBB, full payment was made to me on each of these 5 occasions, but who needs this degree of hassle, delay and aggravation? After January 2021's "mysterious disappearance" of books, I contacted WBB and gave them full details of each of the 8 incidents I have just described above. I pointed out that when I trade through another online book buyer (who use "Collectplus" and "DPD"), I simply do not experience this degree of nonsense. I asked for an assurance from someone at Director level within WBB that they would take the issues I had raised seriously, and would insist that Hermes upped their game. WBB's initial response was an extremely bland one, delivered to me by a member of their customer services department. When I emailed WBB again, and repeated my request for some Director level feedback, I received the following response from the WBB Customer Services Manager: "We would advise that it is our choice as a business to use Hermes and this is not a subject for discussion with our customers. If you are unhappy with our chosen carrier and indeed the way your offers have been handled previously, we would respectfully ask that you no longer trade with us." So, to translate, WBB couldn't give a fig about Hermes' repeatedly poor performance, and have no intention of making Hermes deliver an acceptable level of service to WBB's customers. Like it, or lump it. In these circumstances, if I could award WBB a score of zero, I would do so; even 1 out of 5 seems generous.”

Helpful Report

Posted 4 years ago

“The website is very easy to negotiate, in fact the whole service is uncomplicated and swift. Having started with a weeding of my cookbooks I am now eyeing up other shelves!”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Very efficient service, great way to declutter!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Good, quick and easy to use service. Prices offered are very low often 15p and under but it still helped me declutter and I am satisfied. I would of liked more items to be accepted as they dont buy everything which is a shame. Overall I do reccomend using WeBuyBooks!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“easy to use the scanner app .Easy to send and payment very fast on arrival”

Helpful Report

Posted 4 years ago

Hi Tracey, That is really great to hear, many thanks for taking the time to let us know! If there is any way you could find the time to review us on the App Store we would be very grateful as it makes a huge difference to the small team working here. Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Very easy to use website and first class service from offers to arranging print labels through pick up to rapid payment. Thoroughly recommended.”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Great app great way to remove books.”

Helpful Report

Posted 4 years ago

Hi Carole, That is really great to hear, many thanks for taking the time to leave us a review. If there is any way you could find the time to review us on the App Store we would be very grateful as it makes a huge difference to the small team working here. Thanks again for your kind comments. WeBuyBooks.

Posted 4 years ago

Webuybooks is rated 4.7 based on 9,186 reviews