Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,044 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

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“Webuybooks buy used books albeit selectively. They have devised a well-oiled system for processing what they do.”

Helpful Report

Posted 2 months ago

“Fast payment. Great way to recycle books.”

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Posted 2 months ago

“i agreed a trade with you for some folio society books and because they do not have isbn numbers i was told i would be sent a special code to complete the trade. 3 days later i had not recieved a code so contacted you customer services who arranged a for code to be sent and i also requested the postage labels be sent to me via post as i do not have a printer. i then completed the trade on my laptop and booked a pickup. the very next day i recievedan email from evri saying the courier was on their way to collect my parcel, this was not the day i had booked and as i was not at home i could not have put out the parcel and the labels had not arrived since i only requested them the day before. evri then sent an email saying they had been unable to collect my parcel as it had not been left. the very nesxt day i recieved another email from evri saying the courier was on their way to collect my parcel, again this was not the day i had booked and the same issues still applied. then the day before my collection was booked the labels had still not arrived so i had to go into town and pay to get them printed from my phone so i could send the parcels. the collection day arrived but the courier did not. so now i had to book another collection and finally on their fourth attempt evri collected my parcels. ibreathed a sigh of relief and waited for my payment cheque. then 8 days after the parcels had been collected i got an email from webuybooks asking if i had forgotten to send my items as they had not been recieved. several emails back and forth between me and webuybooks later i was finally told that the parcels had actually arrived and were being processed. several days after that i then recieved the cheque payment which was for the wrong amount so more emailing between me and webuybooks to get that sorted out. it seems every step of this process was accompanied by a problem and needed me to contact webuybooks to get it sorted. on the plus side the gentleman i spoke to several times from customer service was very polite and did get the problems sorted and when i emailed webuybooks regarding the problems they did respond within 24 hours and had usually managed to address the problem”

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Posted 2 months ago

“Easy and efficient way of getting cash back on books no longer needed”

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Posted 2 months ago

“App is easy to use. Postage labels are emailed through fine. Helpful Team when I rang with an enquiry. Do not hesitate to use WeBuyBooks, 100% trusted buyer. I have used them twice. Money came through within the week. Hermes was fine. Start saving/ recycling/ sharing books now 📚📖😀”

Helpful Report

Posted 2 months ago

“It was a good experience though I find some of the prices of books were too low. The collection service was good .”

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Posted 2 months ago

“This was such an easy way to recycle books! Love that the process is so simple, just scanning, boxing up and off they go.”

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Posted 2 months ago

“Quick and efficient process. Scan, box, then send off at the post office. Really easy. Only wish they'd pay a bit more for them.”

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Posted 2 months ago

“A wonderfully easy app to scan the bar codes in books. ISBNS can also be entered manually. Pack and post for free. Money into the bank account within a few days. What could be easier!”

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Posted 2 months ago

“Fair trade in prices. Easy to send parcel and speedy reimbursement of trade . A great experience compared to similar websites”

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Posted 2 months ago

“Very quick service and reasonable prices for your items.”

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Posted 2 months ago

“Webuybooks offered to buy more than 200 of my books covering a great variety of topics from psychology to fitness and from murder mystery and thrillers to biographies. Very prompt in sorting through the books and paying generously and quickly. Wonderful service all round.”

Helpful Report

Posted 2 months ago

“Part of my transaction was a brand new box set of books in new condition which they offered me over £5 for. They then deducted that money stating they were heavily stained which is not true. They offered to send back if I paid or they would dispose of them. You have no recourse really if they decide to make false claims about the condition of the items.”

Helpful Report

Posted 2 months ago

“We buy books is a wonderful idea. HOWEVER they use EVRI to collect their parcels, who are unbeliveably unrealiable. I have wasted three whole days this week waiting for EVRI to collect my parcels. The first collection was due Monday; they said I was out- but I was in. This collection was postponed to Friday -but now (Friday)the EVRI site says there is no trace of my parcels on their system. They said the same this Wednesday- I had a second set of parcles due for collection; stayed in all day, and they said I was out. I cannot speak to a human on EVRI. Webuybooks phone number is engaged all day so far. I am almost in tears. We are having to clear out books bfore a move, to help our rseriously ill daughter. This extra stress is just too much.”

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Posted 2 months ago

“You won't make a fortune but it's an easy way to make room on your bookshelves. Download the app and scan away. Find a box to pack everything in and book the courier for pick up. Payment is pretty quick too”

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Posted 2 months ago

“The system is efficient if you are technologically on the ball. Payment was as advised. But it is a laborious task - only 140 of approx 1500 books were accepted. We did bar codes & then ISBNs. Putting books without those into the search engine was hopeless.”

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Posted 2 months ago

“As I have used the site before I can say it's an excellent site to use both in the ease of selling and when needed - not often for me - its customer service.”

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Posted 2 months ago

“Easy to use app, local pick up and quick turnaround. Made some money from a big clear out.”

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Posted 2 months ago

“This is the second time that I have sold books though webuybooks and the same probleam as arisen again namely the bad service from there pickup company Evri. You book a pick up date and no body arrived on the date, so you have to book another appointment and hope that they arrive. On the first ocansion i sold books it took three attemps to get them to pick up, on the second two attemps. Prices given for books are also poor.”

Helpful Report

Posted 2 months ago

“Great service from WeBuyBooks, easy to sell, helpful customer service and prompt processing of payment.”

Helpful Report

Posted 2 months ago

Webuybooks is rated 4.7 based on 9,044 reviews