Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,200 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed - got £5.50 for 24 books and then used the opposition the following week and got £5.51 for 10! Website is a nightmare to use - doesn't recognise ISBN numbers which come up on other sites and if they don't want the book you have to manually go back to the insertion section.”

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Posted 1 year ago

“This is a great service to use if you want to get rid of your books and know that they will be reused. It is not good value for money as books are bought at prices as low as 15p and then resold for many times that value on Amazon etc but it is very convenient if you can get together enough books to qualify for a courier pick up. So, if you need to get rid of some books conveniently and don’t mind getting lots of cash in return it’s a fair deal.”

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Posted 1 year ago

“Very good and smooth service. Was dissapointed with the very low value given to some items and a lot of ones currently not wanted.”

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Posted 1 year ago

“You off for a very low amount for books and then the delivery takes a long time for you to get your money had one delivery go missing and I’ve had to chase it all in all it takes about two weeks. I think I’ll use all the platforms to sell”

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Posted 2 years ago

“Very fast service. It could have been better if the prices were higher to get more from our books. I have scheduled for pick up but nobody came to pick it up instead I need to deliver to Envri location point. Not very nice.”

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Posted 2 years ago

“The scanning was very easy, thought the communication when the books arrived with yourselves could have been a little clearer ie said received but my thought was ‘and now what’ - did then get another email to say payment processed. Very straightforward. I don’t think the price paid for the books was fair (17p for hardbacks - hence 3 stars) but prevented them from going to landfill.”

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Posted 2 years ago

“Great service however the app has many bugs where you can't fully see text on the screen, which makes it difficult to use.”

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Posted 2 years ago

“Very easy to use and upload books on the website although I was disappointed that so many good books were rejected and also rather disappointed at the low price offered for those accepted. However it was easy to send from my local pick up point and I was very pleased how quickly the money appeared in my account.”

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Posted 2 years ago

“Very very fast process. I sold books to We Buy Books, Sell It Back, and Ziffit at the same time and WBB came out on top in terms of speed of processing and payment. It was easy to post and I got paid within a couple of days, whereas the other 2 took a couple of weeks. However their prices were a fair bit lower than the 2 competitors on a fairly substantial list of books, which is why I could only give it 3 stars. Would use again though, if the price was right and if I didn't want to wait an age for the money to come in.”

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Posted 2 years ago

“The prices offered are very low.”

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Posted 2 years ago

“Poor remuneration for some valuable books.”

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Posted 2 years ago

“Very pleasant people to talk to, although I would have lost £12 due to a mis calculated deduction, but the people answering phone were very helpful in correcting”

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Posted 2 years ago

“Reasonably happy with Webuybooks, they offered better prices than competitors for some items. The app is OK but when scanning items it doesn't tell you how much you are being offered for it before entering it into the basket, meaning you have to keep switching between the scan screen and basket to see if the price offered is acceptable. The biggest issue I have is being forced to use Evri when sending items, necessitating driving past 5 post offices to get to a drop off point and then waiting an inordinate length of time for them to arrive.”

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Posted 2 years ago

“The app was very easy to use and you get quotes clearly and immediately. The sending and payment process was far longer than advertised. Chaotic Evri collection of boxes (someone just shoving boxes into their car boot!)9, which then took days to arrive with WeBuyBooks, and then there was another delay of days while they were verified and payment received. Don't expect anything like next day payment or the process to be as quick as advertised, but it does the job.”

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Posted 2 years ago

“An easy way to sell books but the prices are a bit low.”

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Posted 2 years ago

“Pay quickly which is good, but turn down books that are definitely reusable and because they charge to send them back they know you’ll leave them - so unsure if they actually get recycled or resold !”

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Posted 2 years ago

“Good overall, free postage, easy process. On the downside prices are low, meaning that in some cases the number of books needed to fulfil the minimum amount means that the parcel would be too heavy to meet the weight criteria.”

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Posted 2 years ago

Hi Sandy, Thank you for taking the time to leave us a review! We are happy to get feedback and will take your comments on board, we are always looking for ways to improve our service. Hope to see you again, WeBuyBooks.

Posted 2 years ago

“Service, very good Prices offered for each book, very low.”

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Posted 2 years ago

Hi Margaret, Thank you for taking the time to leave us a review! We are sorry to hear the prices offered were lower than expected. This is based on the supply and demand on the market as well as our current stock levels. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Really easy to use and mostly pleased, especially with free postage. However books are worth more than the money offered and books accepted at time of sale are often rejected when received, despite being good quality.”

Helpful Report

Posted 2 years ago

Hi Rachel, Thank you for taking the time to leave us a review! We're sorry to hear the prices offered were lower than expected. This is based on the supply and demand on the market as well as our current stock levels. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“It helped clear some of my bookshelf but seemed a lot of effort for a fiver!”

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Posted 2 years ago

Hi John, Thank you for taking the time to leave us a review. Great to hear you was able to clear your bookshelf! We will take your comments on board, we are always looking for ways to improve our service. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

Webuybooks is rated 4.7 based on 9,200 reviews