Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,200 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent in brand new books and got paid £12 for 58 books ! Do think they could offer more !”

Helpful Report

Posted 8 months ago

“Able to scan some of the books I had to sell but did not recognize or wish to purchase others despite bar codes. Got just over a 'fiver' for 5 books. Was expecting more.”

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Posted 8 months ago

“A way to reduce present book holdings, but pennies being paid, lots of not required notices, it took me a day to scan books and dvds for a £24 payment. Easy to use , payment quick but the above was my problem.”

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Posted 9 months ago

“Easy to use app, relatively fast payment. The only downside is they don’t take all books. Wouldn’t take over half of what I had which was mostly well known books like Harry Potter, the whitches etc”

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Posted 9 months ago

“Good points: an actual human you can speak to in customer service. Bad points: scanner started to play up after I had scanned over a hundred items and my account temporarily disappeared. Customer service couldn't help because couldn't see my account. Unable to choose payment by bank transfer only by cheque.”

Helpful Report

Posted 9 months ago

“The process is straightforward and this can be a useful way of finding new homes for old books that are too good to be thrown away. However, as the sums paid are trivial it takes some determination to reach the £5 minimum for a trade and I had to include a number of my own books in order to dispose of the house clearance items I was dealing with. The most valuable item in one trade (over £1 offered!) was rejected on the grounds of spine damage. This could easily have been repaired and I feel a price reduction would have been fairer than simply deducting the full amount.”

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Posted 9 months ago

“Over the past couple months, I've resorted to selling elsewhere, as your prices have plummeted, which is why you'd of noticed, the lack of items, I've sold to you, I'm getting better prices, from another company. Your offering 10p's where the other company offering £2.”

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Posted 9 months ago

“I mean look as with all these kind of sites they pay very little money and pay no attention to quality of items, then resell it for retail value. My biggest gripe though is with what they won't take, I could have filled a box three times the size but was stopped by the app continuously saying "We are not accepting this title at the moment" Average.”

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Posted 10 months ago

“I used this app for the first time to sell my unwanted books - I had just over 30 to sell all in good condition. However the company only accepted 12 of these so I only just made the £5.00 minimum required, the unaccepted books I gave to charity. I found it an easy but time consuming process to scan each book, only for most of them to be rejected, and then pack and send as instructed. It was easy to use the preprinted label and drop off at a local store. The cheque came promptly once the books had been received. Overall, I felt the service was efficient but I found it very time consuming for very little reward and probably won't bother in future and will continue to use charity shops as my first port of call.”

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Posted 10 months ago

“It says, We Buy Books, but only a very select few. After inputting ISBN numbers and on some title and author of the book for some 175 books, we buy books bought 16, at what worked out at less than £1 per book. So I still have well over a hundred to go to landfill due to the expense of recycling them.”

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Posted 10 months ago

“Very easy to use but accepts a disappointingly low proportion”

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Posted 11 months ago

“its ok. you dnt always get a lot but it can be surprising what some items will sell for, like games”

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Posted 11 months ago

“I don't like a single thing about you when I send 10 pieces, for example, you check them and approve only 5..the ones that other companies don't do like that”

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Posted 11 months ago

“Quick and efficient way of decluttering and getting some cash. However, didn't include my 10% extra introductory offer”

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Posted 11 months ago

“Not bad, but I was given the wrong information to a query over the phone. As an older person this did nothing but stress me. However another call, and all was explained correctly.”

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Posted 11 months ago

“The site is easy to use,but the collection service by Evri has been unreliable .”

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Posted 11 months ago

“Good service, pre paid label and Evri pickup but received very little value for a lot of treasured items still brand new. Felt a little disappointed with the lack of exchange.”

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Posted 11 months ago

“I do like the easy process of getting a book valued, packaging and sending books off. What I like less is the net value left once charges are applied. It feels a bit too expensive for me, for example, 5 books were valued at £12.50 and I received £8 net. Will explore other book sales companies to get a comparison.”

Helpful Report

Posted 11 months ago

“Evri apparently left my parcel in their depot meaning payment was delayed and I had to ask you what was happening. Also had to visit 3 stores to find a working Evri machine to print label - this seems to be a recurring problem. I think this information should be passed on to them.”

Helpful Report

Posted 11 months ago

Hello, Thank you for leaving a review. We are sorry to hear of the delay caused by the courier. We hope this has now been resolved. Should you have any queries regarding this trade or any future sales, please contact our friendly Customer Services Team via email, phone or live chat and they will be happy to assist further. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 11 months ago

“Reasonably satisfied. WBB accepted more titles and paid out more than any similar app I could find. But still a pittance. It’s heartbreaking to let cherished books go for pennies when they are selling for £30 individually, but when time is short, and you need to downsize in a hurry, a pittance is better than nothing”

Helpful Report

Posted 11 months ago

Hello Joe, Thank you for leaving a review. We are happy to hear our acceptance and prices were better than others. We try to be as competitive as possible, however, we do have to consider the supply and demand on the market as well as our inventory levels. In regards to prices offered, we also have to consider how much the items sell for new compared to second hand prices. We hope to see you trading with us again in the future. Best regards, WeBuyBooks

Posted 11 months ago

Webuybooks is rated 4.7 based on 9,200 reviews