Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,200 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service especially the delivery. Prices are very bad .I don't recommend it ebay better”

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Posted 1 year ago

“Having sent off my parcel, I have chased my payment 3 times and am still waiting ......”

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Posted 1 year ago

“We Buy Books' customer service is poor, at least for those selling books. I've used them once and that will be the only and last time. If your experience is anything like mine, they will keep you waiting and will show no regard for your time. I am in the fortunate position of having 2 charities nearby, both of which accept books. Both of them are polite and quick. In future that is where my surplus books will go.”

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Posted 1 year ago

“Very poor service. Takes too long to pay!”

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Posted 1 year ago

We're very sorry to hear this! We do aim to pay the day after your offer arrives in our warehouse. Sometimes this can be delayed due to postal services which is out of our control. We do hope you consider us again in the future, WeBuyBooks

Posted 1 year ago

“find it difficult to write a review as the last time I raised an issue I never got a reply”

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Posted 1 year ago

“These guys scammed me twice”

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Posted 1 year ago

“Dont use. Sent books got message saying been paid.checked bank not there. Sent message to them not even answered.that was 3 weeks ago.”

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Posted 1 year ago

“Checked item contents twice before sealing box so I know everything was in there. Company claimed most of it was missing or damaged (conveniently anything they had offered me more than pennies for) this took 80% off the price offered. Avoid!!!”

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Posted 1 year ago

“Absolutely upset and disappointed. You took my books and no payment arrived. You tell me you posted a cheque… it never arrived. Im tired of dealing with your very slow live chat.. please contact me via email”

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Posted 2 years ago

“webuybooks is a last resort when I have not managed to sell a book on Amazon, Ebay or local bookshops first. The main reason is the vast and frankly indecent gap between the price at which a book sells on Amazon (say £70) and the price webuybooks offers - around £2! That's a margin of several thousand percentage points! The second reason is the rejection of so many book titles - why not offer something?”

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Posted 2 years ago

“They purchase books for £6.22, and then list them on eBay for £67.37. That’s one heck of a mark up.”

Helpful Report

Posted 2 years ago

“My personal experience with this company has been a nightmare, thanks to its carelessness and its callous and blatant disregard towards the customer as well as towards its obligations. In November 2022, I bought a book from WeBuyBooks (through AbeBooks) and on 14 November I was informed that the book had been shipped (from the UK to Italy). I patiently waited, but weeks passed and the book did not arrive, nor did I receive any updates from WeBuyBooks. As Christmas was near and the expected delivery timeframe ranged from 27 November to 27 December, I waited until after Christmas before finally contacting WeBuyBooks on 28 December, asking for updates on the delivery of my book. At which point, I was candidly informed that the book was being returned to the sender, with no explanation given regarding as for reason. I immediately asked why, and I was given a tracking number and informed that the delivery man had not found me at home and a new delivery had not been scheduled within two weeks, therefore, after this period had expired, the forwarder had initiated the return to the sender procedure. I checked the tracking number on the website of the forwarder – it should be noted that even though WeBuyBooks had the tracking number for this shipment, they had never given it to me before, nor bothered to inform me that the shipment could be tracked – and found out that, indeed, a delivery attempt had been made on 24 November, but I had not been at home at that moment. The delivery man left no notice of this failed delivery attempt, thus I had no way of knowing it had even taken place; but the forwarder informed WeBuyBooks that a new delivery attempt was to be rescheduled within two weeks, otherwise the book would be returned to the sender. WeBuyBooks made no attempts whatsoever to schedule a new delivery, nor did they bother to inform me of the failed delivery attempt; for a full two weeks, from 24 November to 7 December, the book sat forgotten in a depot a few kilometres from where I live, while I did not even know that it had reached Italy. Then, it was sent back to the sender. All of this I only learned after my inquiry on 28 December. As I was more interested in getting the book than in a refund, I told them that I’d rather have them send again the book, of course with no additional charge on my part as the blame for what had happened lay entirely on them (and to a lesser extent, on the delivery man for leaving no notice), rather than refund me. The answer was that this was not possible, I would have to wait for the book to be returned to them, then I would get a refund, and only then, if I wanted, I could make a new order for the same book. In the following weeks, I asked for updates on the return of the book about once or twice per week, but I was always told that it had not been returned yet. Now we are in early February; *two months* have passed since the book began its journey back to WeBuyBooks – and they would have me believe that they have not received it yet. The book had taken *ten days* to make the journey from them to my home. Of course, I do not believe them. What I believe is that either they received the book and do not want to issue the refund, or the book was lost on its way back and again they do not want to issue the refund, which they have to do as, I will stress once again, all of this happened entirely due to their own gross negligence. At this point, it appears rather unlikely that I will get my money back. I strongly discourage anyone from buying books from WeBuyBooks, they might be good buyers (most positive reviews seem to come from people who *sold* books to them) but they are terrible sellers, without an ounce of seriousness, respect towards the customer, or honesty.”

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Posted 2 years ago

“Took ages for them to pay out blamed evri for taking so long to deliver the goods to them , won't use again , will keep using music magpie and ziffit Wouldn't recommend”

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Posted 2 years ago

“They want to pay nothing for your book, and then sell it at a massive price. Avoid, rip off company!! See for yourself and check out my EAN: number on my book!! 9780966825596”

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Posted 2 years ago

“I was informed that an item was missing from the box and was therefore not given full payment. At the same time l was given the option of having the missing item returned or recycled. Puzzling.”

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Posted 2 years ago

Hi Roy, Thank you for taking the time to leave us a review. We are very sorry to hear this and would appreciate the opportunity to look into this further. Please could you send your Offer ID to info@webuybooks.co.uk with trust pilot in the subject field? This will allow us to look into this further for you! We look forward to hearing from you. WeBuyBooks.

Posted 2 years ago

“no cheque payment received as yet”

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Posted 2 years ago

Hi Joan, Thank you for taking the time to leave us a review. We are very sorry to hear you have not yet received payment for your trade. To allow us to look into this further, please send us your offer ID to info@webuybooks.co.uk WeBuyBooks.

Posted 2 years ago

“Total rip off, 7.46 for over 70 worth of books, sent me money 2 days late”

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Posted 2 years ago

“Very disappointed with my recent experience of Webuybooks particularly as the ad implies a good return is almost guaranteed. I received less than £10 for 18 books in good condition. It was time-consuming to manually enter individual ISBN numbers for a valuation (because I don't use the app), and also took time to pack up books and drop off, which included having to carry a heavy parcel some distance. I also thought Webuybooks were quite slow at acknowledging receipt of my parcel and forwarding payment. I won't be using Webuybooks again it's simply not worth the effort!”

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Posted 2 years ago

“Sadly we buy books uses Evri / Hermes to collect your books. First trade 4 attempts waiting in all day for it to be collect. Still waiting for my books to be collect on my second trade after waiting in 2 days and sending emails to we buy books. Use Ziffit”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving a review. We are very sorry to hear this. The collection is designed to be a hassle free way to send your items to us; we apologise that this has not been the case for you. We can see that you have since used a ParcelShop to drop your items off, we have added 10% to the offer value to apologise for this inconvenience. Best regards WeBuyBooks

Posted 2 years ago

“Scanned, boxed and labelled books and booked collection but they never collected books. Customer service advice was to drop off at local collection point instead, as they don't know why the books weren't collected. Nearest drop off approx 140 miles return journey.”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving a review. We are very sorry to hear this. We have checked the tracking and a note has not been left by the courier to explain the lack of collection. However, if you would still like to send the Offer to us, please let us know and we can escalate this to the courier and request for a collection as soon as possible. Please send your Offer ID to info@webuybooks.co.uk if you would like us to do this. Please accept our sincere apologies for the inconvenience caused by this. Best regards, WeBuyBooks

Posted 2 years ago

Webuybooks is rated 4.7 based on 9,200 reviews