Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,185 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Webuybooks is my 'go-to' site for selling (CDs in my case). Always a reasonable offer, good communication and prompt payment. What more can I say?”

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Posted 3 years ago

Hi Roger, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Easy to use app. Takes books that weren’t wanted by others for a better price. Nice smooth process too - collection from the door is much appreciated:)”

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Posted 3 years ago

Hi Corin, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“TOTAL FRAUD !!!! Use this service once. I've sent them 5 books (the minimum they accept) and they said that two items were missing from the package. Funny enough those items also happened to be the two most expensive ones. They subtracted their value from the total which should have been just over £5 and they pay me £0.78. I wish I've seen the other reviews that pointed out this dodgy practice of theirs before using them.”

Helpful Report

Posted 3 years ago

Hello Sela, Thank you for your review. Having looked into this further for you, we can see that a member of our Customer Services team has been in touch regarding this offer. We will investigate both internally and with the courier to find out further information regarding the missing items where possible. We would like to apologise for any upset this may have caused; we aim to provide a positive selling experience for all our customers and therefore we are very sorry that this has not been a satisfactory trade for you. Although we believe the issue has now been resolved, please let us know if we can be of any further assistance. Best regards, WeBuyBooks

Posted 3 years ago

“Great company to work with. I've used them a few times now, and find them very helpful and patient (I sometimes forget to put the occasional put in a box before sending it ...). Will definitely continue to sue them - after all, sorting out old books creates space for new ones ...”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 3 years ago

“Great service all the way through. Easy to use app and quick payment.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Good speedy service, would recommend”

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Posted 3 years ago

Hi Robert, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Easy to do”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Excellent and so easy to use and send”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Total lack of communication, I had no idea when/if the books had been received nor when I would be paid. The process took far too long, much longer than another bookseller who collected books the same day and kept me informed throughout.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. Firstly, we would like to apologise for the issues experienced with this trade. Our priority is to provide a positive experience for all of our customers; therefore we are very sorry if this has not been the case for you. We have looked into this further and can see that this trade was late arriving with us. We typically allow upto 5 working days for offers to arrive with us following collection, however, this too much longer. Although the trade was checked and paid for quickly once it arrived with us, we apologise on behalf of the courier for this delay. Thank you again for your feedback; we hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“suprising what books are wanted. good service will use it again!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 3 years ago

“Unfortunately you were unable to take a lot of books, DS games and DVD that I would like to sell.”

Helpful Report

Posted 3 years ago

Hello Sandra, Thank you for taking the time to leave us a review. We are sorry to hear some of the items you wanted to sell were not accepted at this time. This is linked to the supply and demand on the market which is out of our control I’m afraid. We also consider our current stock levels when deciding which items we can accept. This is to avoid overstocking in any particular items. However, this demand changes regularly and is worth checking back in a few days/weeks to see if we are then able to accept these items and, if so, how much we can offer for them. We typically advise that items belonging to the following categories are more likely to be accepted due to a higher demand in the marketplace: Books: food/cookery, arts & crafts, education, history, travel DVDs: Exercise/workout, Disney classics, Box Sets, Chart DVDs Games: Exercise/work out, Chart games We hope to see you trading with us again soon! Best regards, WeBuyBooks

Posted 3 years ago

“Had no problems at all, they even bought some books and dvds that another site didn't want. Was going to take them up the charity shop.”

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Posted 3 years ago

Hi Angela, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very easy process. Very prompt payment.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“It was a learning curve. I made a few mistakes at the start but getting better at using the app.”

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Posted 3 years ago

Hi Sylvia, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very impressed by the ease of the process.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very pleased with Webuybooks. Instructions were clear, process straightforward and payment prompt. Would use them again.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 3 years ago

“the service was good the carrier service good the payment good all completed in 10 days”

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Posted 3 years ago

Hi Brian, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 3 years ago

“Good service, easy to use and the pricing was pretty good”

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Posted 3 years ago

Hi Jeremy, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Delighted with the service and ease of use. Simple instructions at each step then kept informed of progress. Prompt payment too, definitely will use again”

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Posted 3 years ago

Hi Catherine, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 3 years ago

“Very efficient , no hustle and your items are valued and you remain in control and f the price you sale your item.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

Webuybooks is rated 4.7 based on 9,185 reviews