Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,186 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to use the app once you get the hang of it and the pick up from home was brilliant. Cheque received as stated. Thank you”

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Posted 3 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“I did not have 15% extra payment as stated.”

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Posted 3 years ago

“It was quick and efficient, easy to get rid of the unwanted books/games/films.”

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Posted 3 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 1 year ago

“Really easy to use and will also pickup from your home which is great. Quick easy payment”

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Posted 4 years ago

Hi Samantha, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Excellent service Am totally please and glad I found them. Helpful people. Fully recommend using them.”

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Posted 4 years ago

Hi Mike, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“I used this app twice recently, and found it very easy to use, they sent timely email updates, and paid into the account promptly. Very good service.”

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Posted 4 years ago

Hi, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“First time using this company to sell my books. I must say it was very easy, uplifting of books was super quick and payment made to me within days. Would recommend.”

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Posted 4 years ago

Hi Susan, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“I have been totally impressed with the service and convenience of having the books collected.”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Great company to sell books, cds and dvds to. Very easy website to use and a very quick and efficient service all the way through the service”

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Posted 4 years ago

Hi Stephen, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy to use. Prompt payment.”

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Posted 4 years ago

Hi, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“Used for the first time very pleased with transaction a great way to dispose of our surplus books and get some money towards the next purchases”

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Posted 4 years ago

Hi Martyn, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“All excellent service - thank you.”

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Posted 4 years ago

Hi Joanne, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“I've become a big fan of this company, having now traded books to a value of over £250 with them. They might not always offer top dollar for a particular book and it can be frustrating when you've input the ISBN number only to get "not taking this book at the moment" but there are no up front charges, or percentage fees and they offer free pick of parcels with free shipping! In my experience getting the cash cleared to your bank account takes just 4 to 7 working days from the day the package is collected. Try them - you'll be impressed- and also watch out for frequent promotions which can add significantly to the value of the trade.”

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Posted 4 years ago

Hi Robert, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“Took a long time to process and no communication”

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Posted 4 years ago

Hello, Thank you for leaving a review. We are sorry to hear the process took longer than usual, packages usually arrive to us within 5 working days but sometimes it can be a little longer. It is not often there are delays, we hope to carry on trading with you in the future and this issue should not arise again. Thanks again for your feedback. Kindest Regards WeBuyBooks

Posted 3 years ago

“Only given 3 stars as booked courier to collect and they didn’t. I tried to find out why and got no response from courier company and Webuybooks said they would investigate and get back to me and no-one did. I ended up taking to my local drop off point, not easy as box quite heavy; hence reason for requesting courier collection. This is the second time this has happened to me. Suggest changing courier company as rest of service great and very timely.”

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Posted 4 years ago

Hello, Thank you for leaving a review. We are very sorry to hear of your recent experience with WeBuyBooks. We take matters like this very seriously as we want our customers to have a quick and easy sale with us. I can see our customer services team escalated this with Hermes to try and get the issue resolved for you, we are always looking to improve our service and take all comments onboard. Thanks again for your feedback. Kind Regards WeBuyBooks

Posted 3 years ago

“The whole transaction went very smoothly from getting the label to the collection. The money was transferred to my account without any problems. Thankyou”

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Posted 4 years ago

Hi Sylvia, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“I’ve sold books on a lot of different platforms and Webuybooks were the most efficient paying and offered the best prices.”

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Posted 4 years ago

Hi Zara, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy, quick and fair.”

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Posted 4 years ago

Hi, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Webuybooks is obviously very similar to Ziffit, but I find that Webuybooks usually buys a wider range of my books/CDs/DVDs, and pays a better price for them. If I were going to tweak their iOS app, I would have the scanner screen open automatically, so save that unnecessary extra screentap every time! Also, typing in barcodes (for the items that won't scan) would be easier if a slightly larger keypad appeared on the screen. I have also bought things from Webuybooks, and found their customer service to be excellent.”

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Posted 4 years ago

Hi Ben, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Price quoted was reduced when received books missing and water damage all I can say is they were all there when posted and none had any damage they were mostly new. Checked the area where packed and nothing left behind. Beware if you are going to use we buy any books I am not the first to say this and no mention of payment for the books. They will charge me to return the damaged books but do not say how much or give me a chance to decide if it is worth it”

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Posted 4 years ago

Hello Judith, Thank you for leaving a review. We are very sorry to hear you were not happy with your selling experience with our company. We have found that with other customers, if there are missing items, it may be that multiple boxes have been used and we are still waiting for the missing items to arrive. One of our customers services team has looked into this and sent you an email so we can find out where the missing items are and get the issue resolved. We have sent the email through again today as we are eager to get this sorted for you. Our main priority is for customers to be happy with the service, we hope to hear from you soon. Kind Regards WeBuyBooks

Posted 3 years ago

Webuybooks is rated 4.7 based on 9,186 reviews