Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,176 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

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“great and easy”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very easy to scan my books. Free to send them. Paid a couple of days after sending the books.”

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Posted 3 years ago

Hi Dawn, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“very easy process, provided there is a bar code”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Great service. App works well, despatch is easy and payment is prompt. Ideal!”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Quick efficient service”

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Posted 3 years ago

Hi Joanna, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Advertised as 10% extra added on to first trade but when asked how to get it I wasn't helped enough - would be a better system if Webuybooks automatically applied the extra instead of making it difficult for first time users. Mine was a very small amount but it's more the principle that is important. I also think it would work to the advantage of Webuybooks if they changed to this method.”

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Posted 3 years ago

“Great easy way to recycle my old well-loved books 😊”

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Posted 3 years ago

Hi Claire, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very good, quick and easy.”

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Posted 3 years ago

Hi Paulina, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“I wasn't paid, and when I contacted them to ask about it, they didn't get back to me. Additionally, they contacted me to say that the highest value book I had sent in wasn't in the box, and deducted its price from my order, which didn't matter because they didn't pay me anyway. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for leaving a review. We do our best to provide all of our customers with the best possible selling experience; therefore we are very sorry to hear that your experience hasn’t been as positive as we would have hoped. We have looked into this trade for you and can see that one item was missing from the offer when it arrived with us; therefore a dispute email was sent explaining this and the amended offer was swiftly accepted by yourself. The offer was then entered into the payments process, however, an incorrect account number had been provided to us, meaning the payment was not received. Once the payment details had been updated, the offer was put back into the payment details and processed the following working day. If this has still not been received, please let us know and we can investigate this further. Best regards, WeBuyBooks

Posted 3 years ago

“Quite low valuations and I had to wait ages for payment Even had to email them and chase it up”

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Posted 3 years ago

Hello Jacqueline, Thank you for leaving a review. We are very sorry to hear that the prices offered were lowered than expected and the payment was delayed. The prices offered via our website or app are based on the supply and demand in the market which is beyond our control, however, this can change quickly if you wanted to check again in the future. Having looked into this further, we can see that the payment was delayed as the box did not arrive with us. As a result, we paid for the items in full and contacted the courier to chase up delivery. Despite the vast majority of packages arriving within five working days, there can sometimes be delays due to unforeseen circumstances. Our friendly Customer Services team can be contacted via phone, email or live chat should you have any queries including regarding payment. Please accept our sincere apologies again for the delay. Best regards, WeBuyBooks

Posted 3 years ago

“Brilliant to deal with.Fast payment and excellent communication. Just seamless process.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Easy to use app and prompt payment in whatever format suitable”

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Posted 3 years ago

Hi Denise, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Fast, professional, straightforward and efficient. We Buy Books 📚 are terrific!”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“First time I had used this site, was so easy to use and all very prompt. Struggled slightly to find packaging for 16 large books that wS strong enough to lift! Will definitely use again. Lorna”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 3 years ago

“Efficient service though please reduce the number of books you reject”

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Posted 3 years ago

Hi Edward, Thank you for taking the time to leave us a review! We will take your comments on board, we are always looking to improve our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“It works - all good”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Made the selling process ridiculously easy!”

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Posted 3 years ago

Hi Kate, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“Price was better than other sites I compared with. Process was pretty smooth, though some confusion with the vouchers/offers they were sending through which resulted in me scanning everything twice. After sending off the packages, there wasn't much communication, and the app was very confusing as it gave the impression that all of the things I had sent were not accepted/good enough condition. Despite being paid for everything eventually so it must have been fine.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave a review! We are happy to get feedback and will take your comment on board, we are always looking to improve our service! Hope to see you again WeBuyBooks.

Posted 3 years ago

“Really easy to use - an excellent app”

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Posted 3 years ago

Hi Nina, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“I was very impressed with this service and will definitely be using it again next time I have a clearout of books.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 3 years ago

Webuybooks is rated 4.7 based on 9,176 reviews