Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,200 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only accept a very small percentage of books scanned so it really won't help you declutter. Made less than £10 after scanning 100s of books, CDs and DVDs. Obviously very time consuming and not worth the effort. Will be sending the 95% not accepted to a charity shop once they start accepting goods again.”

Helpful Report

Posted 4 years ago

Hello , Thank you for leaving a review. We are really sorry to hear that you were disappointed with the number of items we were accepting. There are a number of factors that affect what we buy, it is mainly due to the demand in the marketplace at the time of selling and the number of copies we already hold. Due to this, what we buy can change on a daily basis, if you are not in a hurry to sell your items, it may be worth checking if we are looking to buy them at a later date. Thanks again for your feedback, we appreciate your comments as we are always looking to improve our service. Kind Regards WeBuyBooks

Posted 4 years ago

“Overall, I had problems utilising system on my phone. I had to contact customer services for label - could not fathom what button to press to get this sent. Also had problems being able to check and verify order. The company gave reasonable amounts to book, but overall quite low. It was a longer process than anticipated.”

Helpful Report

Posted 4 years ago

Hello Kirsten, Thank you for leaving a review. I am sorry to hear the process took longer than expected, I can see the items arrived in under the estimated time, it does put a slight delay on payment if the label is to be posted due to waiting for it to arrive to get the items sent off. We hope if you are to use us in the future, there won't be delays in the postal service and your label arrives with you quicker. Kind Regards WeBuyBooks

Posted 4 years ago

“Scanning books and having them collected was really simple and quick HOWEVER the app claims fast payment of a couple of days. I had to wait just over 3 mths with regular email chases ups once every 2 or 3 wks before I received my cheque. Will not be using again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. I am sorry to hear there was a delay with the payment, I can see your first Cheque had not been delivered and another Cheque was sent out, unfortunately a small number of items get lost in the post, we also pay by bank transfer and Paypal. If you trade with us again in the future, the payment method can be changed on your account, you can then get your payment the next working day once the items have been checked. Kind Regards WeBuyBooks

Posted 4 years ago

“Very slow service. Been over two weeks and still not received one of my payments.”

Helpful Report

Posted 4 years ago

Hello Victoria, Thank you for leaving a review. I'm sorry to hear you haven't been paid, please can you email your offer ID to info@webuybooks.co.uk? One of our customer services team would be happy to look into this for you. Kind Regards WeBuyBooks

Posted 4 years ago

“We had to take the books to a pick up point as they didn't turn up to pick them up from home and could not resolve why”

Helpful Report

Posted 4 years ago

Hello Judith, Thank you for leaving a review. I'm sorry to hear there was an issue with your collection, I can see a member of our customer services team contacted Hermes to try and resolve this issue for you. We apologise for any inconvenience caused by this situation and hope you will consider us again in the future for any further trades. Kind Regards WeBuyBooks

Posted 4 years ago

“I'm a bit worried as I packed my books up and sent off 2 weeks ago, had confirmed arrival but have received no cheque. I thought I would of received by now.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. I am sorry to hear you haven't received your Cheque, if you contact us at info@webuybooks.co.uk with your offer ID, we would be happy to look into this for you. Kind Regards WeBuyBooks

Posted 4 years ago

“The books were slightly damaged so they refused to pay me anything for them. I wanted to return the books but I had to pay the delivery which was extremely expensive”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. Unfortunately we cannot buy the books if they don't pass our condition guidelines, as we buy them to find a second home for them. We pay the postage costs to receive the items under the agreement that they will be in a good condition, we therefore cannot also pay the return postage costs. Kind Regards WeBuyBooks

Posted 4 years ago

“Very disappointed this time. Mix up with collection/drop-off. Changed the method twice due to printer issues but the courier didn't seem to receive any notifications regarding the changes. Still haven't received the payment even though this trade was completed 14th Aug. Have queried but had no response to date. A shame because my first trade was brilliant.”

Helpful Report

Posted 4 years ago

Hello Frances, Thank you for leaving a review. I have looked into your offer and can see your payment was issued on the 14th of August, please can you check all possible bank accounts and email us at info@webuybooks.co.uk if you have still not received it? We can then pass this to our payments team who will get it sorted as soon as possible for you. Kind Regards WeBuyBooks

Posted 4 years ago

“Good collection service but getting payment for the books you have sent is like getting blood out of a stone!”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see you had opted for a Cheque payment, we offer payment via bank transfer and Paypal if you are looking to receive future payments quicker, you can update the payment details on your account, all payment details are encrypted to ensure they are safe on your account. Kind Regards WeBuyBooks

Posted 4 years ago

“The pricing up the book and the getting my money parts were great but getting hermes to actually pick it up was an absolute nightmare. I went through 3 different collection days until it finally got collected. It shouldn't have been that hard. I probably wouldn't use the service again until I've exhausted all other avenues because of this.”

Helpful Report

Posted 4 years ago

Hello Shaun, Thank you for leaving a review. We are sorry to hear of the delay with Hermes collecting the items but we are happy to hear you were pleased with the rest of the service. Sorry for any inconvenience caused, we hope in the future you would consider using us again. Kind Regards WeBuyBooks

Posted 4 years ago

“I was very disappointed with this service. They are arbitrary on which books they select, offer peanuts for them (really low prices) and then took about 3 weeks to pay. They said they hadn't received the books, after a prompt, and promised to reimburse me immediately. This didn't happen, the following week the books 'had been delivered' but it took another week to get the money. The customer service was not brilliant, rather patronising, so sadly I won';t be using them again. I have a library of books to sort though so will have to send them to Oxfam or similar.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We are sorry to hear there was a delay receiving the payment. We want our customers to have a positive selling experience and to be paid as soon as possible but sometimes there are delays in the postal service. It was taking us a little longer to check items whilst adhering to social distancing rules but this will no longer be an issue as we have things in place to ensure the safety of our employees and to get the items checked as soon as possible for our customers. Kind Regards WeBuyBooks

Posted 4 years ago

“Disappointing. I submitted an order of a value which made it qualify for an additional 5% payment. This was never received despite several emails of enquiry which were rudely ignored. Unlikely to use this service again”

Helpful Report

Posted 4 years ago

Hello Paul, Thank you for leaving a review. Please can you email us at info@webuybooks.co.uk with the offer ID? I have checked our emails and our website and cannot find anything under your name. Could it be that you have traded with another company, not us? If you send us an email we will be happy to look into this for you. Kind Regards WeBuyBooks

Posted 4 years ago

“The whole process seems a lot slower than previously. My books took 12 days to arrive at the depot and I still have not received my payment. The books were collected on 15 January, it is now 5 February.”

Helpful Report

Posted 5 years ago

Hello Jaqueline, Thank you for taking the time to leave us a review. I am sorry to hear that it has taken longer than usual, there have been some delays at Hermes but this has been sorted now and we are working through getting the backlog checked. Please could you contact us at info@webuybooks.co.uk with your offer ID? We can then look further into this for you. Kind Regards WeBuyBooks

Posted 5 years ago

“We don’t buy most books would be a more accurate description”

Helpful Report

Posted 5 years ago

Hello Andrew, Thank you for taking the time to leave us a review and we are sorry to hear that you are unhappy. Our acceptance is based on the popularity of titles offered for sale. This can be affected by a variety of factors e.g. seasonality, current trends and when the title was last sold. We do have a current list of popular book types below, should you decide to try our service again in the future... • Food/cookery books, • Arts and crafts books, • Text books, • History books, • Travel guides. Kind Regards WeBuyBooks

Posted 5 years ago

“Good price. Books hard to scan, had to mostly put them in manually, but this isn't much worse than other apps on the market. Main issue was with collection, I had to rearrange 3 times as they kept not turning up and when I contacted by email they said that there had been no reason given for the no-show and that I would just have to keep rearranging and hope. Eventually after the 3rd no show I hadn't got round to arranging another collection when they just randomly showed up on a different day (luckily someone was in) and asked if we had a parcel to collect.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave us a review. I am sorry to hear there was an issue with your collection. Unfortunately I am not able to provide any information regarding the issue with the collection as we don't have your offer ID. There had been an issue with the Hermes collection bookings at one point, it may have been this that affected it and could explain why the driver arrived on a different day. Please accept our apologies for any inconvenience caused. Kind Regards WeBuyBooks

Posted 5 years ago

“I was unable to send more than one of the same book as I have multiple books of the same kind. I cannot even send a new parcel of the same books. I do not understand why it isn’t possible to send in duplicate books.”

Helpful Report

Posted 5 years ago

Hello Simon, Thank you for taking the time to leave us a review. We don't accept duplicate copies through the website and app but if you send us an email to info@webuybooks.co.uk with the ISBNs, and the number of copies you have, we can look into whether we want more than one copy from you. Kind Regards WeBuyBooks

Posted 5 years ago

“I will be happy with the service once my payment is made successful. Having received a cheque it was then rejected by the bank, if it gets sorted quickly I will write a more positive review”

Helpful Report

Posted 5 years ago

Hello Karen, Thank you for taking the time to leave us a review. I am very sorry about this. I can see the payment has been reissued, it looks as though money was transferred into the wrong holdings account, this is why it has bounced. Your new Cheque is on it's way to you. Sorry for any inconvenience caused. Kind Regards WeBuyBooks

Posted 5 years ago

“Sorry to say a poor review a) Having entered ISBNs for approximately 20 books have only managed to sell you 3 - not wonderful prices either. I do like the fact they are collected from my home but trying to find a box to fit size of books is not easy either. Guess I should just keep trying.”

Helpful Report

Posted 5 years ago

Hello MaryLou, Thank you for taking the time to leave us a review. I am sorry to hear you were not happy with the prices offered. We regularly do checks to ensure we offer competitive prices. We buy items based on the demand in the market, if the demand is low for the item, unfortunately we are not looking to buy them. We do have a list of popular book types below for which we tend to pay more if you decide to try our service again in the future • Food/cookery books, • Arts and crafts books, • Text books, • History books, • Travel guides. Kind Regards WeBuyBooks

Posted 5 years ago

“The courier didn't show up on the allotted date, so I stayed in on a sunny Saturday for nothing, and then had to change around everything I was doing on Sunday so that I could stay in on Monday. When one turned up on Monday morning he told me that there hadn't even been a booking made for the Saturday; it had been made for the Monday from the beginning, even though everything I'd been sent clearly showed the Saturday. After that I heard nothing and had to chase it up a couple of times to actually get the money, because the courier still hadn't passed it on to WBB 10 days later (you might be thinking "but this is a review of the courier, surely?", and yes, it is, but this isn't the first time it's gone this exact same way, with the courier claiming the appointment was for a later date, followed by them just not passing the parcel on. At some point WBB has to take the hit for continuing with such an unreliable company). The rest was fine, but losing an entire day and a half to a pick-up, having to change around my whole weekend, and then having to chase the payment, isn't the 'easy, quick, and stress free' experience they like to claim their service is.”

Helpful Report

Posted 5 years ago

Hello Leanne, Thank you for taking the time to leave us a review. I am sorry to hear you had trouble with the collection. We will look into why this has happened on more than one occasion. We want our customers to have a good selling experience and want it to be a quick and stress free experience. We hope you will continue to trade with us and it will be a better experience in the future. Kind Regards WeBuyBooks

Posted 5 years ago

“I got payed quickly,but £11 for 30 odd dvds in perfect condition is an insult, so we buy books haven't done me any favours.”

Helpful Report

Posted 5 years ago

Hello John, Thank you for taking the time to leave us a review. We do regular checks to ensure we are offering competitive prices for the items sold to us, items are sold to us subject to our customers acceptance of prices offered, there is an option to reject any prices you are not happy with, I am glad to hear you received your payment quickly. Kind Regards WeBuyBooks

Posted 5 years ago

Webuybooks is rated 4.7 based on 9,200 reviews