Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,176 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection and checking has run smoothly followed by prompt payment, thank you”

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Posted 3 years ago

Hi Patricia, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Smooth journey from getting the quote to receiving the promised payment.”

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Posted 3 years ago

Hi Angelina, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“It was extremely easy to use the app and arrange collection. The payment was also swift”

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Posted 3 years ago

Hi Sian, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“The concept is good, the app is user-friendly and the process of accepting a quote and printing labels is efficient. Where it's let down (for me anyway) is the poor collection/delivery service by Hermes: I received no notification to confirm that they were coming on the scheduled day, then when they didn't turn up had to phone WeBuyBooks, who had no information about why they hadn't turn up. All they could was raise a query with Hermes by e-mail and ask me to wait. Hermes eventually collected the boxes five days later than the date I'd originally booked. Thankfully I work from home, so it wasn't too much of an inconvenience; if I'd made special arrangements to be at home for the collection, I'd be furious. So, overall, great concept and process from WBB let down by poor service and total absence of communication from Hermes.”

Helpful Report

Posted 3 years ago

Hello Rob, Thank you for leaving a review. We are delighted to hear how impressed you were using our service. However, we aim to provide a positive experience from start to finish, therefore we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We glad that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Once I had submitted my books for sale the sending instructions were very clear.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad that you found the WeBuyBooks service to your liking. We hope to hear from you again. WeBuyBooks.

Posted 1 year ago

“I used Webuybooks for the first time recently and found the whole process very easy.”

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Posted 3 years ago

Hi Marion, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“A straightforward transaction”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks

Posted 3 years ago

“Very quick and easy to use. Swift response and payment.”

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Posted 3 years ago

Hi Sian, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“It took ages and numerous appointments for the books to be collected by Hermes. And the collection happened by accident. The delivery man dropped a parcel for a neighbour and he noticed an outstanding collection at my address. Otherwise I would still be waiting for the books to be collected”

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Posted 3 years ago

Hello David, Thank you for your review. We are sorry to hear of the issues experienced with the courier. For the vast majority this is a straightforward process without any issues. Therefore, this appears to be an issue with the courier covering your area. We do apologise for any inconvenience this has caused. In the case of these issues, we have a friendly Customer Services team who can escalate any issues to Hermes. Once escalated, issues are usually resolved promptly. Best regards, WeBuyBooks

Posted 3 years ago

“I found Webuybooks easy to do bussiness with for selling my surplus DVD's to. I have no qualms in using them again.”

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Posted 3 years ago

Hi Alan, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 3 years ago

“Easy and very fast”

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Posted 3 years ago

Hi Michael, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Really good service - process was simple and intuitive. I have already recommended to many colleagues!”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 3 years ago

“Parcel did not arrive with WEBUYBOOKS but no quibble payment was made for items.”

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Posted 3 years ago

Hi there, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 3 years ago

“Excellent service, fair pricing and prompt payment.”

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Posted 3 years ago

Hi Adam, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“It would be great if they accepted more titles and/or pay more than a few pence. Also the packaging labels they send have way too much unnecessary paper. Other than that happy with them.”

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Posted 3 years ago

Hello, Thank you for leaving a review. We're glad to hear you are happy with the service provided. We’re sorry to hear some of the prices offered were lower than expected and some items were not accepted at this time. Although we do try to be as competitive as possible, this is based on the supply and demand on the market and our stock levels at the time. As these factors change quickly, it may be worth checking again soon to see if we can then accept these items. Any feedback is greatly appreciated and your comments will be passed on to improve our service where possible. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 3 years ago

“Easy to use, good customer service when I had an issue with delivery that needed resolving, and prompt payment. Will use again!”

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Posted 3 years ago

Hi Rachael, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 3 years ago

“Quick and straightforward”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Excellent speedy service. No problems and payment made with 48 hours of books being received by your company”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very easy to use. No complications., and more generous then other sites.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

Webuybooks is rated 4.7 based on 9,176 reviews