Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,149 Reviews

96 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

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“Always a first class service!”

Helpful Report

Posted 4 months ago

“Prompt service provided, easy to arrange books to send and payment received by return. Thank you.”

Helpful Report

Posted 4 months ago

“To sell my books I used the Webuybooks app. It is easy to use and you can even scan the barcodes of the books you wish to sell. I have sold many books to WeBuyBooks and I never had an issue with their services. Their emails are informative and clear and if there are issues with the books you have sent, they will contact you before taking any actions on your behalf. All in all, the company is solid and professional.”

Helpful Report

Posted 4 months ago

“V easy to use, packing and collection simple and pay out quick and efficient thankyou”

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Posted 4 months ago

“PLEASE DON'T USE THIS COMPANY They lie about the condition of your items, refuse to return your items & don't pay you for anything. Extremely rude customer service. They block you on social media because they don't like your comments about their service. I have contacted trading standards about them. PLEASE BE AWARE OF THEM. THEY ARE SCAMMERS 😡”

Helpful Report

Posted 4 months ago

“The service was ok, but I wouldn’t recommend over competitors - 1. You can get more money with a competitor - not the best pricing 2. I had to ask where my payment was after 2 weeks; they said they hadn’t received my box but then found it the next day…. 3. Took off money for books that are in reasonable condition - they are only giving you 10p anyway! 😂”

Helpful Report

Posted 4 months ago

“Good service for recycling old books. Fast efficient App. Rather low price on some items compared to another well known App but much less quibbling over price once books received. (and no books “went missing “ as they did with competitors) Money paid almost as soon as they received books! Pick up service fantastic! Will definitely use again!!”

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Posted 4 months ago

“Webuybooks buy used books albeit selectively. They have devised a well-oiled system for processing what they do.”

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Posted 4 months ago

“Fast payment. Great way to recycle books.”

Helpful Report

Posted 4 months ago

“i agreed a trade with you for some folio society books and because they do not have isbn numbers i was told i would be sent a special code to complete the trade. 3 days later i had not recieved a code so contacted you customer services who arranged a for code to be sent and i also requested the postage labels be sent to me via post as i do not have a printer. i then completed the trade on my laptop and booked a pickup. the very next day i recievedan email from evri saying the courier was on their way to collect my parcel, this was not the day i had booked and as i was not at home i could not have put out the parcel and the labels had not arrived since i only requested them the day before. evri then sent an email saying they had been unable to collect my parcel as it had not been left. the very nesxt day i recieved another email from evri saying the courier was on their way to collect my parcel, again this was not the day i had booked and the same issues still applied. then the day before my collection was booked the labels had still not arrived so i had to go into town and pay to get them printed from my phone so i could send the parcels. the collection day arrived but the courier did not. so now i had to book another collection and finally on their fourth attempt evri collected my parcels. ibreathed a sigh of relief and waited for my payment cheque. then 8 days after the parcels had been collected i got an email from webuybooks asking if i had forgotten to send my items as they had not been recieved. several emails back and forth between me and webuybooks later i was finally told that the parcels had actually arrived and were being processed. several days after that i then recieved the cheque payment which was for the wrong amount so more emailing between me and webuybooks to get that sorted out. it seems every step of this process was accompanied by a problem and needed me to contact webuybooks to get it sorted. on the plus side the gentleman i spoke to several times from customer service was very polite and did get the problems sorted and when i emailed webuybooks regarding the problems they did respond within 24 hours and had usually managed to address the problem”

Helpful Report

Posted 4 months ago

“Easy and efficient way of getting cash back on books no longer needed”

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Posted 4 months ago

“App is easy to use. Postage labels are emailed through fine. Helpful Team when I rang with an enquiry. Do not hesitate to use WeBuyBooks, 100% trusted buyer. I have used them twice. Money came through within the week. Hermes was fine. Start saving/ recycling/ sharing books now 📚📖😀”

Helpful Report

Posted 4 months ago

“It was a good experience though I find some of the prices of books were too low. The collection service was good .”

Helpful Report

Posted 4 months ago

“This was such an easy way to recycle books! Love that the process is so simple, just scanning, boxing up and off they go.”

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Posted 4 months ago

“Quick and efficient process. Scan, box, then send off at the post office. Really easy. Only wish they'd pay a bit more for them.”

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Posted 4 months ago

“A wonderfully easy app to scan the bar codes in books. ISBNS can also be entered manually. Pack and post for free. Money into the bank account within a few days. What could be easier!”

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Posted 4 months ago

“Fair trade in prices. Easy to send parcel and speedy reimbursement of trade . A great experience compared to similar websites”

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Posted 4 months ago

“Very quick service and reasonable prices for your items.”

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Posted 4 months ago

“Webuybooks offered to buy more than 200 of my books covering a great variety of topics from psychology to fitness and from murder mystery and thrillers to biographies. Very prompt in sorting through the books and paying generously and quickly. Wonderful service all round.”

Helpful Report

Posted 4 months ago

“Part of my transaction was a brand new box set of books in new condition which they offered me over £5 for. They then deducted that money stating they were heavily stained which is not true. They offered to send back if I paid or they would dispose of them. You have no recourse really if they decide to make false claims about the condition of the items.”

Helpful Report

Posted 4 months ago

Webuybooks is rated 4.7 based on 9,149 reviews