Webbs Motor Caravans Reviews

Name: Webbs Motor Caravans
Address: Webbs Motor Caravans Ltd. Bath Road (A4) Padworth Reading Berkshire , ,, Reading
Rating: 4.86

4.9 Rating 202 Reviews

97 %

of reviewers recommend Webbs Motor Caravans

Company Reviews

Metrics

Info

4.9

Based on 202 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Webbs offered us an extremely good price for our caravan with which we more than happy, and they agreed to collect it from our drive. Very happy with the whole process and we would strongly recommend Webbs to anyone thinking of buying or indeed selling a caravan. We were mich happier selling to an established business such as Webbs rather than run the risk of a private sale.”

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(Webbs Caravans - Salisbury) - Posted 2 years ago

“I purchased a new Knaus Motorhome from Webbs Reading and I received first class service from the team from start to finish. Had a few minor warranty issues after the sale (which is pretty normal for this type of vehicle) The after sales team got everything rectified and sorted out straight away. Excellent service and support and very happy indeed.”

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Posted 2 years ago

“I viewed several 2 berth motorhomes today with the help of Steven. Have to say received the best customer service I have experienced in any dealership I have visited. Thank you again.”

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Posted 2 years ago

“Excellent service, sales and purchase. Everything was explained and prompt. Prices very fair. Highly recommended.”

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(Webbs Caravans - Salisbury) - Posted 2 years ago

“Sold our caravan to Webb’s, Matthew was very professional and quick to reply to all our queries. It was made very easy and everyone has been so nice and polite. Will be recommending them Lisa and Charlie”

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(Webbs Caravans - Salisbury) - Posted 2 years ago

“Very disappointed. I was recommended Webbs as a good place to purchase my next caravan from by a good friend. Having looked around at their stock back in November I found the right van for me but was then instantly put off by the sales manager. Very rude, product knowledge was very poor, which is a real shame as the Bailey We viewed was the van for us. Having caught up with our friends over Christmas who recommended Webbs. They have since explained Webbs have recently had a staff move around and yes the service has gone down hill since the change in sales team members. Luckily Lady Bailey are not much further to travel for a better experience.”

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Posted 2 years ago

Thank you for taking the time to send a review Chris, although obviously disappointed by the content. With 96% of reviews rated 5 stars your experience is certainly not the norm and we welcome the opportunity to look into your review further to see where we have failed on this occasion. In order to do this we will require your full name, please confirm via email to matthew@webbscaravans..co.uk (Your friends comment about the staff move around is slightly odd as we have the same sales team in place since 2014, with the recent addition of a trainee to cope with the increased demand.)

Posted 2 years ago

“I would just like to say from first contact with Matthew it was a 1st class service. A very good price for my caravan. Very straightforward and no hassle. Simon who collected my caravan was so polite and explained the process. A great service ll round”

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(Webbs Caravans - Salisbury) - Posted 2 years ago

“We sold our caravan to Matthew/Webbs today - process started last week and it has been a very smooth experience- excellent, friendly, professional and trustworthy - they offered the best price. Would definitely recommend them.”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“Hi Dave, Thank you both very much for our excellent handover today. It was a pleasure doing business with you. We arrived home without any problems, even the Salisbury traffic was kind to us. Thanks again. Best wishes Phil and Jan”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“An absolutely fantastic service from Matthew and Simon at Webb's Caravans. I'll admit that I was initially a little worried about selling my van in this manner, but Webb's offers considerably more than the dealer I purchased the van from new last year. After talking with Matthew I decided To go ahead and it was the best decision I made. Communication was great and when the van was collected Simon explained everything again and answered all my questions. I'd recommend Webb's to anybody.”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“Very good services was patient with me waiting for new caravan to arrive and was very professional when arriving to collect my caravan.”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“About the best customer service I have ever had! Currently buying a new motor home from Webb’s mainly driven by the quality of this service. Wanted to ensure our new motorhome would fit on our drive that has limited space. They offered to drive the motor home to our house to ensure we were happy before buying. Some 30 miles! Steven and Alan were most professional. Thanks to all at Webb’s, can’t wait to pick up our new home from home.”

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Posted 3 years ago

“WEBBS accessories Reading. What a pleasant experience. The young man that served me was polite, helpful and knowledgeable. It's the only place I will use for replacement cylinders and the like.”

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Posted 3 years ago

“We have just sold our touring caravan to Webbs caravans and what a totally professional service we received from Matthew from start to completion, the whole process including email interaction and through to the final exchange was smooth and easy.”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“Matt from the Salisbury branch was amazing ,gave a great price on the phone and stuck to it once he came to see our van ,very friendly and efficient, definitely be using them in the future”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“I recently sold my Motorhome to Webbs Motor Caravans in Reading. the POC was Steve, he was outstanding, a very honest and non pushy person who was a pleasure to work with. I was then passed onto his manager Guy who carried out the inspection and explained the sales process to me in a very concise and simple manor. The process was quite painless and straight forward. I would recommend Webbs Motorhome and Caravan centre to anybody who is considering selling a MOHO or Van. If I was buying another MOHO I would look to buy from Webbs. Well done guys a very satisfied customer, keep up the good work.”

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Posted 3 years ago

“I have known about Webb’s for a few years as they have a branch in Salisbury where my daughter lives. When it came to selling my motor home I called Guy Tegg at Webbs motor home branch in Reading. He was superb to deal with and a real professional who was able to handle everything. I cannot recommend them highly enough if you have want to buy or sell a motor home.”

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Posted 3 years ago

“We sold our wonderful campervan to Webbs. Our reason purely on health grounds, it will be sadly missed. We could not have wished for a more courteous and smooth transaction and collection. The entire staff were most pleasant to deal with. We wish them every success.”

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Posted 3 years ago

“We sold our caravan to Webbs and I dealt with Matthew for the whole process from start to finish. He answered all my queries and made the sale so easy. We got a great price for our caravan too. Much better than any other company offer. I would highly recommend using Webbs as they are a professional, caring company who put the customer first.”

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(Webbs Caravans - Salisbury) - Posted 3 years ago

“My motorhome which was bought from Webbs has been serviced and cared for by them since 2014, the company is an excellent provider for their customers and I would highly recommend their professional service for selling and after care, prices are good and they are always v good to their customers”

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Posted 3 years ago

Webbs Motor Caravans is rated 4.9 based on 202 reviews