webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Declan was an excellent salesman but I was disappointed with the lower than billed valuation. £350 versus £730 on the website. This was my only complaint.”

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“The car was worth alot more”

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“Easy sale and got it done fast”

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“Quote on the day significantly less than online quote.”

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“Was easy and quick, but they took off £500 on my offer because of the smallest things.”

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“I got less than the online valuation of £550 And then I was charged £49.99 transaction fee when I thought you only charged that over £500 so I ended up with £324.62”

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“Lured in by a good quote but it gets excessively reduced when inspected.”

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“Ryan was a lovely guy just disappointed with the big difference between my offer online and what I got,Almost half, but I needed to sell car to buy another so had no choice but to accept.”

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“Quoted at least 500 pound more than we actually got for it. I was very disappointed. The gentleman who dealt with us was lovely though.”

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“The write down in value from the initial valuation was large.”

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“Process very smooth. Personnel professional and courteous. Not the best deal - I'm very sure I could have got more money for the vehicle in a private sale - but quick and safe. No risks involving strangers at my home or dodgy financial transactions. I say that, but then, I have yet to receive any money. I was told 4 working days at the point of sale. Apparently, it's now six, and that's after close of business on the final day. In my mind, that's 7. Perhaps I should be writing this review in a week's time?”

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“Polite service, but how do you negotiate with a computer? Especially when offer is much lower than the original estimate.”

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“Helpful staff. But took too much money off for very minor damage.”

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“Pleasant enough representative but the overall process is not as black and white as it's made out to be. Having to put air in a tyre to ensure we weren't deducted £350 seems beyond ridiculous!”

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“The salesman was 15 minutes late and reduced the original offer by over £800”

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“Friendly staff, unfortunately the price was a lot lower than I expected but that’s the nature of the beast.”

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“If your not happy with your valuation, do say why you should get more money, overall a reasonable company to business with.”

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“Average service”

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“Custermer service was excellent great person to deal with just a little disappointed with losing more value on the van then I thought”

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“Quick sale but didn’t get what we expected”

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webuyanycar is rated 4.4 based on 7,951 reviews