webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price I was quoted was not the price I received when I took it to them.”

Helpful Report

Oh no, sorry about this 😟 Please note, we'd only ever reduce your valuation if you're outside of your 4 day Price Promise, or if there are discrepancies between the information that you entered online and your car itself. - The WBAC Team

“Huge difference between online quote and the final offer, felt like I'd been tricked.”

Helpful Report

“Price quoted was double given at time of selling the car! The car was in excellent condition but found the tiniest of scratches on wheel and a minor error that was I able to prove on the paperwork to reduce price so drastically. Guess that’s what you get with a quick sale although have to wait FOUR days for payment unless you want to pay them for it to be in your account next day. Only used them as was getting new car quick so needed rid of car. Would sell privately or with a dealer next time. Staff were polite and helpful and that is what my two stars are for!”

Helpful Report

“The online offer was just about acceptable, but on attending the depot, this was slashed considerably, despite my car having virtually every option and a below average mileage. I accepted the offer mainly because the insurance was almost due, and I factored that cost into my decision.”

Helpful Report

Hi there, thank you for your feedback and apologies for any upset caused. This wasn't our intention. We've taken a closer look and can see that you did not detail the condition of your car when obtaining an online valuation. At your appointment, however, we recorded a chipped drivers side door edge, 2 damaged alloys, a 10cm+ scratch on the front bumper, scratched rear bumper and multiple bonnet chips. As a result, your valuation was reduced by £265. - The WBAC Team

“They should be called wescreweveryone.com As usual the online quotations are just bait to lure you in. Even being pragmatic the fonal price you get offered can feel like you've just been assaulted.”

Helpful Report

We're really sorry to hear that you feel this way! Unfortunately we're unable to see what happened at your appointment as all that we can currently see is you have rescheduled your appointment for later today, which we trust will run smoothly. - The WBAC Team

“I had to sell because it was a lease vehicle but if you can sell privately do so, they own the auction houses where the vehicles are sold so do very well out of people who have to sell, as above, if you can sell privately, do so. Way below market value, quoted £15,500 and received £10,700.”

Helpful Report

Hey Matt, thank you for your feedback and apologies for any disappointment caused. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. Our online valuations are calculated in response to their findings. We don't claim to offer the best price in every instance, but what we do offer is a safe, quick and hassle free alternative to selling your vehicle. If you are looking to secure the most amount of money, selling directly to a private buyer can often help to achieve this. - The WBAC Team

“I was quoted over £1400, then got less than £1000”

Helpful Report

Sorry to hear about this, Daniel. If you can update us with your reg, we'll be happy to take a closer look at the reasons why for this. - The WBAC Team

“The price was ok, though lowered considerably from the original quote. But I had to make a decision immediately or wait three months for a new quote. 24 hours to think about it is not a lot to ask. Furthermore, the charge for immediate payments is simply stealing from desperate people. I had to wait three days to receive my payment to avoid this charge. Anyone can make an instant payment from their phone without charge; so why the charge? Apart from that it was ok.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and would like to address the points that you have made: - Your valuation is valid for 4 days from the date that you obtained it online, therefore we're a little confused by your reference in regards to 24 hours. This would only be the case if you booked an appointment for 24 hours before the end of your 4 day Price Promise period. We recommend booking your appointment for a time and date that suits you and to include time that you may need to consider whether or not you wish to sell your vehicle. - You can obtain an online valuation at any time on our website. We don't prevent anyone from doing so far any period of time, including 3 months. - We offer numerous payment options, including our standard free of charge payment option. There's a significant amount of paperwork that must be done, and processes followed, in order to correctly purchase a car and remain compliant. The Premier Payment fee allows us to prioritise you ahead of other customers, in completing all relevant post-purchase processes. - The WBAC Team

“The longer you have the money grabbing millionaire Phillip Schofield fronting your current tv ad. campaign the majority of potential sellers just switch off! He is well past his sellbuy date!”

Helpful Report

“Absolute waste of time.You have to take it tp them and then they take of over £300 just for edge of door mark about the size of a pinhead and a stonechip you need a magnifying glass to see....Avoid this company and sell to a company called motorway”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews