webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price on line is never the price you pay!”

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“Please quote prices that you are willing to stand by- not ones where you automatically try and chip on price. You know the age of the car and therefore what condition it is expected to be in!”

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“Good service, excellent staff. The biggest problem is that I received half of what the original estimate was for my car.”

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“Great quick service, but initial offer substantially reduced because of a few minor scratches… to some extent misleading I thought!”

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“Not happy this visit as have been previous thought agent was more interested in knocking money off of me than giving fare price as my car was priced a week previous by another agent and I was told car was in mint condition grade 1 25 miles later a different agent says it’s damaged and grade 2”

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“Although the agent was friendly and the process very easy. You simply just don't get anything like the quoted price and I was totally honest about the condition of my car on line.”

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“The service was very good and the consultant that I dealt with was excellent. The only reason I have given a 7 is due to how much the offer price was reduced from the original valuation I was given.”

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“Price quotes online was wildly different to price upon arrival”

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“It was ok the price you quote is not the price you get but it is fair price”

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“Got way less for my car than the online valuation said,”

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“Sales process easy & efficient. 9 Admin poor. Not allowed in office due to covid rules but operative had no official Id. Never received invoice email and impossible to get response by phone or email to obtain copy. Link sent to me to check progress did not work. 5”

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“The service was fab. I just wish webuyanycar would give realistic first valuations”

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“Great customer service but not good value at all”

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“Haggled at the drop off and reduced the price on dubious reasons said I didn’t have full service history when all was recorded on the car and next service due 14 days later”

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“But quite the Experience suggested by Philip Schofield. More details needed on arrival. Price quoted is never what you get.”

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“It is the first time I've used Webuyanycar and it was a very easy process, we were greeted by a very pleasant young man, he was very thorough, I was offered on line £1830 for my 11 plate ford KA which has been well looked after and clean throughout with only a small scratch on the nearside wing and the obligatory few small stone chippings on the bonnet but after inspection which he marked as a 3 ( very good) condition I was only offered £1530 less a couple of charges, having said that I would use them again for the convenience”

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“Salesperson was great. Process itself was easy The online quote was almost halved due to a bit of rust”

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“Good service from WBAC. Tough on price but quick if you have identified your next vehicle.”

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“Was advised by numerous people that you will not get anywhere near their valuation. That is true. But of course, you do not have to accept it .”

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“Ok but you have to accept when they actually view the vehicle they pick it apart with a fine toothcomb and the original offer price drops rapidly even with a car in almost showroom condition! Dissapointed!”

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webuyanycar is rated 4.4 based on 7,951 reviews