webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“selling was easy and efficient however one week on and iam still waiting for money to be paid to my account and I am unable to get through on phone”

Helpful Report

“Given a quote mid week booked to sell & within 3 days you dropped by £500 for a stone chip & milage difference as being used daily”

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“Price given is not good and then even less is given at site.”

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“The sales msn was polite and officiant and got the job done but the price paid for my car was 50% less than what was offered online. I think the quote should be close to the amount paid. It is unfair to do this.”

Helpful Report

“THEY ARE GOOD IF YOU ARE SHORT ON TIME. GAVE ME A QUOTE OF £970 FOR A SUPERB CLEAN AND WELL MAINTAINED CAR, BUT WHEN I WENT TO THEM WITH THE CAR THEY KNOCKED OFF HALF OF THE VALUE JUST BECAUSE OF VERY SMALL MINOR SCRATCHES AT THE BACK OF THE CAR. ARE YOU GUYS SAYING THAT IF A CAR HAS BEEN DRIVEN FOR 13 YEARS IT MUST BE SCRATCH FREE??? I WOULD ADVISE PEOPLE TO GO ELSWHERE AND SEARCH IF THEY HAVE TIME”

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“Chap in Basildon was superb - but your system was super slow and I was 25 mins late starting. I paid GBP 30 for 30 mins payment - and money took over an hour to arrive ??”

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“E Use 10 .ins after I tool offer I changed my mind to just scrap cR I could of got 1075.00 for it but you told me I can't have it back to be offered no where near scrap value is shocking”

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“Actual price was materially and unreasonably less (circa 50%) than the advertised figure.”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Get a price on line and get offered peanuts when talking to office”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Wer u want me to start dont u no yeself u give people a prise then even mint condition of car u knock them down dont tx me again crooks”

Helpful Report

“You took to much much off”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The guy buying the car was nice but to knock the price down as much as they did was stupid!”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“It doesn't matter how much you put on the damage it still gets reduced - last time I was quoted one figure and walked out with half that amount :( Shame as the guy dealing with me was so nice and helpful.”

Helpful Report

“Car was in great condition and saved £500 to cover any findings which would give a lower quote. Only to be told they found 2 scratches and wheel rash (2013 car it's expected) so it meant they'd knock off £1500?? £9,770 down to £8,300. Told him I couldn't afford to buy the new car to even drive home and miraculously they found an extra £200 to make it £8500. Give a more realistic quote online or at least say "expect to have £1000-£2000 taken off what we quote for general ware and tare".”

Helpful Report

“Didn’t get anywhere near the price that it said I was gonna get”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Do not pay the online guaranteed price”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Good price to get you there then big discounts for smallest of marks on car”

Helpful Report

“Not what it says on the tim”

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“he was very nice person spoke very well, but the car was very low price for what i wanted for should got more for it,,,so i was very unhappy when i left there...”

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“Price gets dropped considerably over very minor issues with car”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews