webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was a quick process. :)”

Helpful Report

“The bloke was very friendly, but you don't do what it says on the t.v, it says money in the bank within mins, and you have to pay to get the money in the next day, or 3/4 days and its free, and was a bit disappointed as £1000 below what it was quoted”

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“You won't get your quote nor a reasonable explanation”

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“Online valuation needs to be more accurate”

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“Because it took circa 3 hours to get required d2 authorisation from your "compliance" department. Also your repeated pestering of someone who Has made and confirmed an appointment multiple times like they are a wayward child incapable of independent thought or reliability was just annoying. The poor representative was forced to doggedly call everyone he could think of to get assistance, had he not been so determined I would have taken my business elsewhere”

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“2/3 quoted price”

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“A quick process and friendly staff, although they lure you in with what seems to be a good price but I’ve never heard of anyone getting the full price off the website! Then there’s the admin fee and another fee if you want to be paid quickly! Like I said if the price they pay was closer to the price they quote I’d be a lot happier!”

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“The process was fast and easy however the fees charged are to high and the value given on the car could be better”

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“You under rated my car for having management light but my engine was so perfect”

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“He Looked for any little mark , as previous customers have said could be rubbed out , was expecting around £7855 got £6300 big drop the car had 25000 on clock 2018 plate couldn’t afford the other car I wanted due to this reduction.”

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“The chap just kept looking round my to find a fault but it is in excellent he fond a mark on the rear bumper which would have polished out and knocked of one hundred seventy pounds for not impressed”

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“We buy any car NEVER pay out the price guarantee always expect to receive between £500-£1,000 less than promised”

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“The valuation service was good but I was annoyed that we couldn't get paid the same day as advertised. After we agreed to sell the car the communication from WBAC wasn't great.”

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“The salesman was great and was very polite and explained everything we needed. But we buy any car expect a 13 yr old car not to have any marks on it when it has done 127000 miles. So because of marks on the car they devalue it by £200 pounds on a £600 original valuation, They need to give a minimum value and a top value rather than dropping their offer on probably every vehicle they have wuoted on”

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“Nice easy sale”

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“The gentleman who we met was really nice and professional but the price paid was 1200 under the quote given very disappointing”

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“Fast way to sell. May not her price quoted tho.”

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“After agreeing a price for my car with the rep, ( he checked it) he made a call for a ref number and the person told him to go and have another look and find more defects, he thought the price offered was too high. After doing this the price was brought down. I think if a price is agreed that should honoured. NOT GOOD.”

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“They didn’t give the money they quoted (£400 less) they said the mileage wasn’t the same as on the quote. It was approximately 75 miles more which was the distance I had to drive to their depot !!!”

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“Very smooth and quick service. Nathan at Coatbridge branch was very nice and helpful. Initial offer was £5500. They found a scratch about 3 cm and other small stone blemishes I couldn’t even see and deducted £500 ( you also pay £75 fee for sale). We eventually settled on £5215 but be prepared for large deductions for the smallest marks.”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews