webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service but the knocked the price down £400 for a few stone chips”

Helpful Report

“Very helpful agent. Disappointed at the final price offered onsite versus the online quote. Hopefully payment will come through quickly.”

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“Nowhere near the value of the car they give me online 600 pound less for 2 small chips on bonnet”

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“Poor customer service”

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“Convenient service but price offered is low. Told that my MOT was only valid for a ‘few months’ - this was a lie, it was valid until Jan. £50 transaction fee when was not explained.”

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“Still haven't been paid for my car yet at 12.21 pm the following day from 15.10 appointment. Not happy I had to pay over £24 to have a quick payment sent to me so left my car without a payment from you NOT HAPPY AT ALL. You need to sort out payments quicker especially when customer pays extra for faster payments. Please investigate why I haven't been paid yet at 12.25 pm the following day especially having to pay extra for supposedly quick payment and leave my car with you without getting paid for it. I can see that my old car is being worked on right now but you still haven't settled your debt to me.”

Helpful Report

“You’ve got to feel for the guys sat in front of you buying the car They get the raw end of the deal 100% Everything requires managers approval and their managers are NEVER available for authorisation details Yet their sat in front you embarrassed and knowing that their job is to knock down the price And please don’t say that’s not part of their job. Because they get bonuses for down grading a car”

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“Offered one price but when you get there the actual amount is alot less and for taking money off for not having a spare tyre when the vehicle does not does not come with one from new is ridiculous”

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“The purchasing algorithm is written to devalue any car. Only use this service when time or circumstances give no choice. I have attached a photograph of what was considered to be a rusty door.”

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“Aaaaaaaaaa”

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“Misleading quotes given on line because when you go to trade car in they start to knock lots of money off plus cost another £100 in admin and bank transfer fees”

Helpful Report

Hi Michael, I'm sorry to hear that you would rate your experience 2*. Thank you for leaving us your feedback, we appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“poor value quote for car”

Helpful Report

Hi Mark, Thanks for taking the time to leave a review. We’re really sorry if the valuation wasn’t what you wanted for your vehicle. Our business offers people the chance to get an online valuation, which asks you to provide us with a range of information including age and mileage. We use this information to provide you with an online valuation. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. Our online valuations are calculated in response to their findings. We don't claim to offer the best price in every instance, but what we do offer is a safe, quick and hassle-free alternative to selling your vehicle. If you are looking to secure the most amount of money, selling directly to a private buyer can often help to achieve this. Thanks, The WBAC Team

“Not happy my car was as new no damage or scratches inside or out, given a quote of £21,140 but only £20,415 arrived in my bank, very dissapointed”

Helpful Report

“just not fair with your assessments”

Helpful Report

Hi Gideon, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Once again I have been disappointed with WeBuyAnyCar..... I had two quotes online over the last week and the latter being the highest and then when I take the car to the depot I was shot down from the online quote by £900!!!! I know that you take things like the condition of the car into account but surely there has to be a better way of giving quotes on your online systems as there are no options currently to select any marks or damage to the vehicle to get a more accurate quote.”

Helpful Report

Hi Paul, Thanks for leaving us your feedback, we really appreciate it. I'm sorry to hear that you feel that your experience was 2*. On the webpage displaying the valuation, to the right is a list of the assumptions we have made about your vehicle. Underneath the list of assumptions is a link which invites you to change these assumptions. After selecting the link you will be directed to a page which allows you to declare any damages to the vehicle. A revised valuation will then be provided which is reflective of the changes you make so the team at the branch you visit are aware of any damage to the vehicle prior to your appointment. I'm sorry to hear that you were disappointed with your experience, and I hope that we can help to rectify this for you in the near future. Thanks, The WBAC Team

“I had a 20 minute appointment which 1 hour 40. It took forever all because a zero was put in the reg rather that an ‘O’ then he inspected the car said there were scratches which were dirt marks and I proved it. Finally nearly £400 less then the online valuation because of a small stone mark on the bonnet which could be gotten out for £25 maximum. A little bit of a rip off if I’m honest.”

Helpful Report

“Quote given initially bears no relation to offer given by staff”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“10 stone chips on the bonnet on a 10 year old car and wanted to reduce by £580 until we eventually agreed at £260. Not happy as I knew it wouldn't go exactly to plan.”

Helpful Report

“You quote a price then your crooked employee gives you a stupid quote. Would not recommend you to my worst enemy.”

Helpful Report

Hi Frank, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Gave a valuation on tex , then half the the price when I took the car to see them !”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews