webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered £1500 less than Motorway achieved. Avoid”

Helpful Report

“Hello I sold my car to we buy any car on Monday 5th June 2023 and the money was in my bank account on Friday 9 th June 2023 and they were supposed to pay all the BMW finance but I received a letter from BMW Finance about 4 weeks later saying that I owed BMW Finance £720 so I went to their depot in Ashford and they said that the BMW Finance is paid off and they said it is my problem to pay the £720 to them so I am not very happy with their customer advise as I thought that it had all been paid”

Helpful Report

“We went to Silverlake Southampton and what a waste of time! Having been quoted £530 we were offered £290, which we declined - they were told it was an 18 year old car so why were they so keen to supply a quote they clearly had no intention of honouring? We suspected that would be the case and we were right...”

Helpful Report

“Poor customer service met the representative at potters bar his attitude stunk from the very out set he had no attention of offering me what was quote even though the book value for the car was much higher than the original quote and my car was above average condition. Found him rude how he spoke was not friendly at all. Avoid this company was my opinion!!”

Helpful Report

“Agreed a price of £10,098 on 29/06/2023 following inspection at their Birchwood branch, unfortunately forgot service book. Returned three days later with the full service history and was told best offer now £9,600. Salesman couldn’t care less. I would avoid these people at all costs.”

Helpful Report

“Dirty robbing pigs. Don’t go there. Robbers”

Helpful Report

“Went to cramlington we buy any car met with melody who was very rude Her welcome was go round the back no introduction? Walked round the car which started with a valuation of over 800 She offered 60 pound less the admin fee When I said I'm sorry for wasting your time she just walked off and left? Not only was the experience a feel of I was an inconvenience she added the insult aswell Never again”

Helpful Report

“Totally disappointing service from WBAC. Got an online valuation, purchased a new car based on this price. When the time came to sell to WBAC they could not find the vehicle due to me taking private plate off and valued it at £2.5K less. Wasted my time and cost me a lot of money. Will never use WBAC again and advise every one to be aware - especially if you have a prive number plate you wish to retain.”

Helpful Report

“Do Not believe the online quote . Drove to the Clacton branch in Asda's carpark. Only to be told he would have to do the paper work first. That made me realize instantly that he was not going to give the offered price even though the car is in immaculate condition inside and out.why not check the car first then do the paper work.? They must think we're thick to fall for that. My advise is Do Not trust them!”

Helpful Report

“Offered 1900 when I got there they offered me £280. Jokers who prey on vulnerable people. This company should be investigated and closed down”

Helpful Report

“give you aprice when you turn up give you cheaper price for your car even when the fellow said he coundnt find any faults with my car is answer no one buying cars at the moment .i ring head office no the answer thats all they would give you for the car .but when the sell your car they get top money for it”

Helpful Report

“They gave us a fake offer to make us going there and after that broke their pact and had silly excuses.”

Helpful Report

“Arrived for my appointment at 9am but no one there, waited and waited no one turned up left countless messages as no one answered my calls!! finally left, definitely will not use this company again!!!”

Helpful Report

“Online Offer Price: £5100 What They Offer When You Take Your Car There: £2200 - Because Of Minor Flaws Sold It On Motorway.Co.Uk For £5800 - With All Flaws Declared Trust Me You Must Try Motorway.Co.Uk To Sell Your Car- Quickest / Easiest / Fairest And You Dont Have To Leave Your House - Cut Out The Middle Man (We Buy Any Car) And Let The Car Dealers Fight Amonst Themselves To Give You Their Best Quotes!!”

Helpful Report

“They offered us $10,000 for our vehicle. We declined as we had done our homework. 2 weeks later , we got another offer from them: $8,500. We traded our vehicle and got $14,000 for it. Do NOT go to We Buy Any Car company as they low ball the price.”

Helpful Report

“Are they serious with their valuation!!”

Helpful Report

“The car was 9 years old, at the time of booking the appointment the mileage was 27,000. When we got the car to them they knocked hundreds off because the mileage was 27,300 as we were still using the car the mileage had gone up. The car scored 96 which was very high but still managed to cut the value by £560 from the online valuation. I dont know if these people are regulated by any industry, but they should be. Looking at all this negative feed back something should be done.”

Helpful Report

“Total rip off. If I could I'd give zero stars. When we went to sell our car we were offered +£600 less than the on-line quote! The reasons given 'well of course the 2nd hand car market is flat' um no sorry the 2nd hand car market is vibrant, I've done my research and 'of course the market fluctuates' sorry not by that amount in under 24 hrs”

Helpful Report

“My wife got an online quote for £8.2k, when she took the car to the appointment in Bath, the assessor knock down the quote to £7.6k because the front bumper needs to replaced but it was only a small scratch, and also need to pay admin fee £75 before going any further. Disgusted how they tried to take her for a ride. So she tried Carwow, same photos and description, auctioned with reserve price £8.3k and successfully sold to a motor trader for the reserved price who inspected the car before paying and agreed front bumper just a small scratch. Wife got full amount of £8.3k (no fees) and money in her bank 5 mins after dealer checked car. So thank you webuyanycar.com for pushing her to get a better price elsewhere and we leave you with the following message "I sold my car but NOT to webuyanycar.com".”

Helpful Report

webuyanycar is rated 4.4 based on 7,951 reviews