webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,951 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought that I would get 570 as predicted online and was disappointed with the 450 deal”

Helpful Report

“Knock down the price you are offered”

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“The agent wasn't there at the booked time. Arrived 20 minutes later than booked. I couldn't get through to anyone by phone so was left in a quandary as to whether to stay and wait, or go and re-book. Chiselled on price (not completely unexpectedly), notwithstanding car presented in far better condition (having been fully detailed) than I expect any of the same age.”

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“Final amount offered was a lot lower than quoted by website even tho crackin bumper was disclosed”

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“Price wasn’t the best. Nobody answered the phone when I called, Luckily the mixed race guy at the chemsley wood branch was cool and very helpful and made the process easy and quick otherwise I wouldn’t of sold my car. recommend him for a pay rise.”

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“The person who felt with me very good and helpfull.”

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“I don't see how you can value a car without seeing it firstly, secondly, you don't take into account the service history, how long the MOT is, I get that its an easy way to buy the car, not just here's the price take it or leave it.”

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“Price offered £550. After some negotiation as I had to go to another branch at the last minute got £400. I appreciate there has to be an inspection but 30% less!! Otherwise all quite straight forward”

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“Had an appointment at 9.30 arrived on time manager was a few minuets late he told us 1/2 later the computer system was down we went away and returned around 1pm and completed the sale in 20 minutes”

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“Very courteous, busy place, car was as new, but they still deducted money for a matter which was obvious from the outset when the quote was done, that was disappointing”

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“Relatively easy but not great prices. However service was friendly and all processed very quickly”

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“All ok but was very disappointed with final offer. Especially when I went back a few days later and was stung with an even lower price. Not ethically”

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“Process was very simple and fast. Only downside was getting a 15k quote dropped to £14,400 for a few scuff marks on the boot from getting things in and out of the boot so getting £600 knocked off for just that isn’t great!”

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“We originally booked to take our vehicle to Lancing, however, on arrival there was nobody onsite and the place was locked up. No phone call or apology received. Hove site was much better experience and process completed quickly and easily”

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“On line price is differing when visited your Guilford site on the name of wear and tear which was unfair. Am I selling brand new car without wear and tear???”

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“Price was drastically different to online valuation.”

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“The quote does not mention a registration fee. The quote was reduced by £241 for tiny blemishes8, which I could not even see. I feel that they give a high quote to get you in, but then are determined not to pay that.”

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“Has small stone chip “which is normal wear and tear” but apparently devalues the car by £400! Great customer service apart from that.”