webuyanycar Reviews

Name: webuyanycar
Rating: 4.38

4.4 Rating 7,944 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,944 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Actually best SERVICE ever.”

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“Quick and easy transaction.”

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“Very efficient and friendly service. Payment was in account when we were told it would be. Very straightforward process dealt with very professionally by your operative.”

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“Online valuation £28k. After on-site videos inspection valuation reduced to £27.4K - stone chips and loss of key. Agreed valuation - signed and sold the vehicle. Two days later received phone call from WBAC - subsequent inspection found a fault with the engine (noise). Value reduced to £22.3k or have vehicle returned. Vehicle serviced by manufacturer service centre only 1000 miles previously. Car still under manufacturers warranty. No engine noise issue heard by me, during service and at WBAC inspection. WBAC cannot find the original inspection video. I was arranging for manufactures service agent to collect the vehicle from WBAC as a £5k value reduction indicates a major engine issue. Was in an email conversation with WBAC regarding this arrangement. Car unexpectedly delivered back to my home address - driver stated that the car had no engine issues. Car now booked into manufacturers service centre for diagnostic inspection. I have to reapply for the V5. Awaiting inspection and subsequent report. If fault found then will repair under warranty. If no fault found then I will ask WBAC to honour the original contract. Raised customer complaint - no response. Customer services are very difficult/impossible to contact. My aim now is to get WBAC to honour the original contract - exploring my options.”

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“We were very pleased with the offer and the transaction went through very smoothly. The salesman kept us informed all the way and was not at all pushy. Would recommend Wakefield branch.”

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“Top firm does what it says no hassle and money in bank”

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“Smooth transaction conducted considerately and helpfully. Satisfactory outcome car sold and now I have no motoring problems. A happy bunny!!!!”

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“Great customer service from start to finish the process was unbelievably easy to sell my car with a couple of paper work procedures to fill and sign and money transferred to bank within couple of working days very pleased with webuyanycar as had a great experience would highly recommended to anybody before they decide to sell their car to check out first with webuyanycar trust me u wont be disappointed was surprised how easy the process was great work and excellent customer service keep it guys at webuyanycar thank you so much”

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“Rip off company offer a good price initially then knock you down £1000 for a few minor stone chips on a 6 year old car £75 admin fee rip off £25 to get your funds or wait several days !!!! When we all know you can bacs in seconds !!! Definitely praying on vunrable people who are desperate for cash total cowboys do not use customer service is non insisting!!! Total rubbish experience”

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“easiest way to sell your car great service, really nice people.”

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“Prompt service and dealth with the sale very well, kept informed throughout and money paid in fairly quickly. Valuation could always be more but it's to be expected that you will never get what you paid out for it. It is quick and easy though. Exmouth branch, would recommend. Thankyou.”

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“Simple easy steps and no fuss transaction. My vehicle was old and a bit tired but the price offered was fair.”

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“Excellent service. Very straightforward from start to finish. Friendly staff and good communication. Happy with the price.”

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“The experience was very good”

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“Went to St albans herts got more then I was expecting and service was very good I rate then 10out of 10 and recommend them to any one”

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“Very good customer service from Josh at Hadleigh branch in Essex. Informative, polite and efficient. However, was offered lower price than listed on line which apparently is an 'in mint' condition price without any stone chips or any other minor scratches that could easily be sorted. This was not Josh's fault, he was just doing his job. Apparently it's all in the small print on line so be aware. Relatively happy with the final price. Got paid same day as I opted for the extra cost for this to happen along with the administration fee.”

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“Rip off. Offered nearly half what was originally told the value was. Sales man (if you can call him that) was un informative with every aspect of the transaction. Then told don't get the money until the next day as it had finance. He should have told me that. Now I'm left without a car.”

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“I recently went to sell my car at we buy any car in Solihull retail park. While I was happy with the valuation after viewing the car, I couldn't believe the rudeness and aggressive nature of the branch manager Angie K. This manager could do with some serious customer service training. Her time was abrupt, dismissive anf unfriendly. While I really did want to sell the car there and then but out of principle I refused to do business with someone so rude. I then went on to sell the car at the same valuation at another branch in Birmingham. Webuyanycare please ensure this manager receives training or I suspect other customers will simply use another company all together.”

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“Offered way below market value for my 911. Scam...avoid if you have a quality car.”

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“More or more of less kept to the original price offered at the beginning. So pleased all round with this”

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webuyanycar is rated 4.4 based on 7,944 reviews