webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,953 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,953 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The final offer was quarter of the online offer. I saw nothing on the website to say that the online offer was going to be renegotiated.”

Helpful Report

“Offered £4000 below market value for my van and been harassed by this outfit constantly the past month with emails text and calls. Warning ⚠️ don’t use these cowboys. Do what I have done and report them to the police and file a harassment order”

Helpful Report

“This is what the company is all about, i knew a guy that did this with houses. They will give you an offer price and get you exited knowing that 90% or people are desperate and need the cash. Once you take the car in they will find all sorts of problems, this will decrease the valuation, because you have already spent the money in your mind most people will accept the devaluation. This is how they make money easy legit scam praying on the weak like most companies. I would never sell to a place like this.”

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“Don’t take your car to we buy any car.cowboys.sell to motorway. No administration fee. You have been warned”

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“Because of ULEZ my "S" type Jaguar diesel and with only a week to go on road tax and insurance I had to sell my car within a few days, otherwise pay a costly insurance and road tax. I was quoted £1500, but they said the paint on one panel had an inferior paint sprayed onto it and not obviously a Jaguar paint, although one could not tell the difference in the colour. Because of the time factor I was forced to sell this wonderful reliable car for their price of £1038. However, I have just seen it advertised on "Auto trader" in a car dealership 40 miles away for £4494. So much for "We buy any car" and this so called ULEZ pollution con trick.”

Helpful Report

“Agreed price £3,390. Turned up to agree deal and it turns out the vehicle was previously owned by a hire car company (they will have known this before turning up from the searches they do). Pressured my 70 year old mother into a agreeing a value of £2,400. They are scammers and this page is rife with fake reviews.”

Helpful Report

“Good service. Actually best SERVICE ever.”

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“Quick and easy transaction.”

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“Very efficient and friendly service. Payment was in account when we were told it would be. Very straightforward process dealt with very professionally by your operative.”

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“Online valuation £28k. After on-site videos inspection valuation reduced to £27.4K - stone chips and loss of key. Agreed valuation - signed and sold the vehicle. Two days later received phone call from WBAC - subsequent inspection found a fault with the engine (noise). Value reduced to £22.3k or have vehicle returned. Vehicle serviced by manufacturer service centre only 1000 miles previously. Car still under manufacturers warranty. No engine noise issue heard by me, during service and at WBAC inspection. WBAC cannot find the original inspection video. I was arranging for manufactures service agent to collect the vehicle from WBAC as a £5k value reduction indicates a major engine issue. Was in an email conversation with WBAC regarding this arrangement. Car unexpectedly delivered back to my home address - driver stated that the car had no engine issues. Car now booked into manufacturers service centre for diagnostic inspection. I have to reapply for the V5. Awaiting inspection and subsequent report. If fault found then will repair under warranty. If no fault found then I will ask WBAC to honour the original contract. Raised customer complaint - no response. Customer services are very difficult/impossible to contact. My aim now is to get WBAC to honour the original contract - exploring my options.”

Helpful Report

“We were very pleased with the offer and the transaction went through very smoothly. The salesman kept us informed all the way and was not at all pushy. Would recommend Wakefield branch.”

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“Top firm does what it says no hassle and money in bank”

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“Smooth transaction conducted considerately and helpfully. Satisfactory outcome car sold and now I have no motoring problems. A happy bunny!!!!”

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“Great customer service from start to finish the process was unbelievably easy to sell my car with a couple of paper work procedures to fill and sign and money transferred to bank within couple of working days very pleased with webuyanycar as had a great experience would highly recommended to anybody before they decide to sell their car to check out first with webuyanycar trust me u wont be disappointed was surprised how easy the process was great work and excellent customer service keep it guys at webuyanycar thank you so much”

Helpful Report

“Rip off company offer a good price initially then knock you down £1000 for a few minor stone chips on a 6 year old car £75 admin fee rip off £25 to get your funds or wait several days !!!! When we all know you can bacs in seconds !!! Definitely praying on vunrable people who are desperate for cash total cowboys do not use customer service is non insisting!!! Total rubbish experience”

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“easiest way to sell your car great service, really nice people.”

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“Prompt service and dealth with the sale very well, kept informed throughout and money paid in fairly quickly. Valuation could always be more but it's to be expected that you will never get what you paid out for it. It is quick and easy though. Exmouth branch, would recommend. Thankyou.”

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“Simple easy steps and no fuss transaction. My vehicle was old and a bit tired but the price offered was fair.”

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“Excellent service. Very straightforward from start to finish. Friendly staff and good communication. Happy with the price.”

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“The experience was very good”

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webuyanycar is rated 4.4 based on 7,953 reviews