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Wayfairer Travel Reviews

4.9 Rating 615 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 615 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
479
Anonymous
Anonymous  // 01/01/2019
My trip to Japan was disappointing. It left me with the feeling that perhaps the trip was the one and only trip they planned for Japan. Poor communication, some subpar hotels, mixed bag on the guides, questionable sites included as well as excluded. Generally, I didn't feel that Wayfairer knew or cared. Can't recommend them.
Helpful Report
Dear Customer, [Same as the previous review being part of the same trip] Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. At Wayfairer, we strive to provide the best possible service and always inform our customers prior to departure that any issues during the trip should be reported to us immediately so we can address them promptly. Unfortunately, we did not receive any communication from you during your trip, which limited our ability to resolve your concerns in real-time. Regarding your expectations about accommodation space, it is important to note that rental properties in Japanese cities often differ significantly from most other countries. We understand that this can be disappointing, but without prior notification, we were unable to make any adjustments to your accommodation. Moreover, we made efforts to address your concerns upon your return and offered compensation as a gesture of goodwill. However, we cannot condone the behaviour of threatening to leave multiple negative reviews unless additional compensation is provided. Blackmail is not a practice we can support or tolerate. We value all feedback as it helps us improve our services, and we regret that your experience was not satisfactory. Best Regards, Wayfairer Team.
I would never use this company again! They claim to provide luxury services but they did a switch from a lovely hotel when I first arrived only to switch without telling me or getting my approval to a far inferior hotel when I returned to Tokyo. They set up a tour with a guide who came totally unprepared and wasted over an hour trying to figure out what to do with me. Then I was sent to an event that was completely in Japanese with no opportunity for the guide to translate which made the whole experience useless. They were late in getting me a pocket wifi to my hotel. A number of hotels they arranged were two star, smelly and had ripped sheets. They had no 24 hr contact though their ad says they do. When I complained they offered almost nothing to compensate me for all the problems which I experienced.
Helpful Report
Dear Customer, [Same as the precent review being part of the same trip] Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. At Wayfairer, we strive to provide the best possible service and always inform our customers prior to departure that any issues during the trip should be reported to us immediately so we can address them promptly. Unfortunately, we did not receive any communication from you during your trip, which limited our ability to resolve your concerns in real-time. Regarding your expectations about accommodation space, it is important to note that rental properties in Japanese cities often differ significantly from most other countries. We understand that this can be disappointing, but without prior notification, we were unable to make any adjustments to your accommodation. Moreover, we made efforts to address your concerns upon your return and offered compensation as a gesture of goodwill. However, we cannot condone the behaviour of threatening to leave multiple negative reviews unless additional compensation is provided. Blackmail is not a practice we can support or tolerate. We value all feedback as it helps us improve our services, and we regret that your experience was not satisfactory. Best Regards, Wayfairer Team.
I am writing this disappointing review regarding the suggestions given to my family for our coastal part of the trip to Kenya by Wayfairer. As a travel agent, your website states you are a "luxury specialist." It being our first trip to Africa, I wanted to make sure my family and I would have a good time. Knowing that there was a commission attached to this convenience, I went ahead and used Wayfairer to have no regrets. I used your agency because you have people on the ground in Kenya who could further advise you on specific locations regarding the weather during certain months/seasons. Beginning at the sales pitch by Jess Tyers, I was told that Watamu Beach in Malindi will be a great spot for my family, and especially my 3 teens, for the Italian restaurants, gelatos, and water sports. Never was there any mention of rainy or seaweed season!! Had Jess been a bit more aware, and honest and used the resources the agency maintains at the ground level, she would have known that July is rainy/seaweed season up until August. Every local I met mentioned that this is not the right time to come to Watamu, including management at Medina Palms. Upon arrival at Medina Palms, we were greeted with tropical weather which includes rain and with which comes seaweed. The entire beachfront was filled with seaweed and the rain was on and off, more on than off. Due to the rain, came the mosquitoes, another negative we had to deal with. Most restaurants, especially the Italian ones were closed for business and wouldn't open until August. My son wanted to do deep sea fishing which was also closed. Speaking to Som, the Wayfairer agent, we were told that Italians open for business in August because that's when they arrive. I wished Som would have passed that critical piece of information to Jess at the time of my booking. My family and I were staying at the resort for 5 nights! After complaining to Wayfairer, I was told that this was a one-off storm that brought in the seaweeds. They used Google to verify this was a "one-off" storm. Having agents on the ground means nothing because Google is the agency's first and foremost reliable source. What is happening on the ground level, the experience a person is going through is not viable if contrary to what Google has to say about the weather. The management and employees at Medina Palms were shaking their heads as they told us this is not a one-off storm as this is how the entirety of the season. In conclusion, we had a terrible time at Watamu Beach. My husband and I were celebrating our 20th anniversary and that turned to dust. Our expectations shot down to zero once we encountered the tropical weather. As far as I can see, Wayfairer is about taking the money and leaving the customer dry. They will lay the blame on everyone and everything else, including nature, and fail to confess to their own mistakes. Based on my pictures and collected emails from the various resorts, I demand a portion of my money back from the coastal part of the trip. This is Wayfairer's fault for giving out bad suggestions without any kind of research on the type of season the coast of Kenya is experiencing. Customers BEWARE!
Wayfairer Travel 1 star review on 21st July 2023
Helpful Report
Dear Nazlee, We are sorry to hear of your disappointment with your trip to Kenya and that in covering your flights we have shown our commitment to you as our customer. As mentioned, July is typically a good time to visit Watamu and, while there can be seaweed, what you have experienced is indeed very bad luck as a result of the storm prior to your arrival. We hope you retain positive memories from your week on safari before your beach stay and we wish you the best with your future travels. The Wayfairer Team
Wayfairer Travel is rated 4.9 based on 615 reviews