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Wayfairer Travel Reviews

4.9 Rating 585 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 585 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 27th December 2024
Mike And Kate - Sydney Australia
Wayfairer Travel 5 star review on 14th December 2024
Anonymous
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 2nd December 2024
Chris Calia
Wayfairer Travel 5 star review on 1st December 2024
Anand & Toshi
Wayfairer Travel 5 star review on 14th November 2024
Jennifer
453
Anonymous
Anonymous  // 01/01/2019
Our guides were excellent, personal and answered the million questions I had. All our hotel accommodations were better than I expected. We had one missed pick up, that was caused by conflicting info, but it was a simple fix with a taxi. Wish we had a phone number for the local guide. You gave us a wonderful trip to Cambodia. Thank you.
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Dear Robert, Thank you for your review. We're so happy you had such a great trip to Cambodia, bar this one hiccup, and we'll certainly take your advice into account for future travelers. We look forward to working with you again on your next trip, The Wayfairer Team
What a fabulous holiday! We booked this holiday in 2019. Finally, we made it. The one thing that stands out is they listen to your requirements. Then work hard making your dream holiday happen from start to finish. We had such a brilliant holiday. Thank you very much Leonie & Toon.
Wayfairer Travel 5 star review on 7th December 2022 Wayfairer Travel 5 star review on 7th December 2022 Wayfairer Travel 5 star review on 7th December 2022
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Dear Carol, Thank you for your review. We're so happy to hear you had a great experience working with our team, especially Leonie and Toon, and very much look forward to helping you plan your next big adventure! The Wayfairer Team
On my 2nd trip with Wayfairer (first to Kenya for Safari) I was blown away yet again! Our itinerary to Thailand, Laos, and Cambodia was very full as we had a limited amount of time to try to balance exploring all of the cultural and historical sites we wanted to see with some relaxation and pampering at luxury accommodations. Again Wayfairer put together a wonderful itinerary that provided exceptional trip-of-a-lifetime experiences (from bathing elephants in Thailand to giving alms to the monks in Laos) coupled with world-class accomodations and service at the lodgings we stayed at in each country. From Josh Flatman to the Concierge team (thank you June!), to the ground team and guides in each country (thanks KC, Chan, and Sarom!), everyone was top notch and focused on us maximizing our vacation and getting everything we wanted out of the trip. I would say that our trip probably wasn't the cheapest way to travel, but it's true that 'you get what you pay for'... and traveling in a sustainable way, that supports communities through tourism dollars spent locally, was important to my wife and I. We feel that it makes for a more authentic and rewarding experience, which is why we chose Wayfairer and will definitely use them again in the future!
Wayfairer Travel 5 star review on 6th December 2022
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Dear Chris, Thank you so much for taking the time to leave us such a glowing review. We're delighted to hear our team hit the mark yet again for you and you had such a positive experience and a wonderful trip. It's a big, wide world and we very much look forward to continuing to help you explore more of it! The Wayfairer Team
We felt very well looked after by Wayfairer travel. From our first (rather last minute) enquiry until the end of our amazing Safari trip. Maggie listened to our requests and came through with an unforgettable itinerary, that transpired just as it was supposed to. The concierge team (Toon) was super quick to respond to any questions throughout the trip also. Thanks team!
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Dear Rachael, Thank you for your very kind review. We're delighted Maggie and Toon were able to help put together something so perfect for you at the last minute and it all came together really well. We look forward to working with you again on any future trips, The Wayfairer Team
out of 3 proposals we decided to book our Tanzania Safari and Zanzibar stay with Wayfairer. With a few minor exceptions, our trip was perfect and wonderful. An experience of a lifetime.
Wayfairer Travel 5 star review on 28th November 2022 Wayfairer Travel 5 star review on 28th November 2022 Wayfairer Travel 5 star review on 28th November 2022 Wayfairer Travel 5 star review on 28th November 2022
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Dear Peter, Thank you for your kind review. We're so happy to hear you had such a wonderful time in Tanzania and we look forward to working with you again in the future. The Wayfairer Team
I looked around quite a few different providers when finding someone to help us plan a safari for our honeymoon - Wayfairer provided great service and options but at a better price than I could find elsewhere. We didn’t feel like we compromised on quality at all, they were always there if we had any questions and everything ran completely smoothly despite a number of internal transfers in Tanzania. Would highly recommend. Thanks Juan and team for the trip of a lifetime.
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Dear Chris, Thank you for your kind review. We're delighted to hear you had such a great experience working with our team, especially Juan, and we're very much looking forward to seeing where your travels will take you next. Congratulations once again, The Wayfairer Team
It was our dream to take our four now grown up children on safari to Kenya. We were looking for somewhere off the radar, with expert guides, luxury but sustainable travel. Wayfairer Travel listened to our questions, recommended perfect accommodation for our needs, and sorted an itinerary that was exactly what we needed. Our trip was incredible and wonderful from beginning to end. Wayfairer Travel are an excellent and knowledgable travel service and I would recommend them highly for tailor-made and unique travel needs. I can't wait to book our next adventure with their guidance. Thank you so much.
Wayfairer Travel 5 star review on 25th November 2022
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Thank you so much for taking the time to write us a lovely review. We're delighted to hear you had such a wonderful safari with your family in Kenya and a very positive experience working with our team. There really is so much to see and do in our wonderful world and we very much look forward to helping you plan your next big adventure! The Wayfairer Team
We had a trip organised for our honeymoon - it was fantastic. I cannot recommend Wayfairer enough!! The service was excellent, Maggie Asbury ensured that the trip was tailored to our liking, putting together a fantastic trip taking into account budget, style and preferences. It also massively helped to have a point of contact, in our case Thitipron Haranyakij, who was superb.
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Dear Helena, Thank you for taking the time to leave us such a kind review. We're delighted to hear you had such a wonderful trip and a very positive experience working with Maggie and Thitipron. Congratulations again and we look forward to helping you plan your next adventure, The Wayfairer Team
I stumbled across Wayfairer travel online and decided to take a chance. My husband and I could not have been happier with their service, communication and their choice of safari camps for us. We wanted small, (6-8 tents), we requested an area with lots of hippos and they steered us to the Okavango Delta. What a treat! We saw leopards, hippos, lions, giraffes, elephants, zebras, water buffalo, hyenas, wild dogs, bush pigs, and antelopes of all kinds...this is not even mentioning the amazing birdlife. I especially would recommend Little Sable Camp, our guide Ness was incredibly knowledgeable about both the flora and fauna. As well, Little Sable's accommodations, service, meals, and lounge area were all so well thought out. jeanne
Wayfairer Travel 5 star review on 16th November 2022
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Dear Jeanne, Thank you for your kind review. We're delighted you took a chance on us and that our team did such a great job at delivering on your hopes for your trip. We very much look forward to working with you again on your next adventure. The Wayfairer Team
28 days, 9 flights and 3 countries, Thailand, Cambodia and Vietnam. With Camping, homestays, a boat cruise, retreats and hotels. The big cities, very rural villages, the rivers and a beach and plenty of cycling. Special thanks to Tom and Toon at Wayfairertravel.com for making this happen and to all the guides, drivers and everyone we met on our travels for making this such a memorable experience. Now for the attempt at a top 10 and in no particular order. 1)Siem reap, Angkor wat at sunrise on our 37th anniversary. 2)Dinner at the Vertigo, roof top, 62nd floor of the Banyan Tree BKK. 3)River retreat in Cambodia and kayaking through the mango forest. 4)BKK cycling through the back roads and paths and return by water taxi. 5)Phnom Penh, S21, the Khmer Rouge rehabilitation centre and the killing fields. 6)Angkor Wat, MTB the back lanes and lessor visited temples and the rural villages. 7)Hoi An, Vietnam, more cycling, the cooking class, working on the fields and the town by day and night. 8)Mai Chai, rural northwest Vietnam, walk to the rural villages and my birthday surprise. 9)Surprise bumping into our friends from Aberdeen at the roof top bar in BKK and dinner at Cabbages and Condoms. 10)Ha Long Bay, cruise, more biking, kayaking, swimming and the snake rice wine. 11)Mekong Delta cruise, home stay, biking again, and meeting Pete the python and playing the 2 string guitar with the local ban. 12)Hanoi and the Ho Chi Minh tour. 13)Afternoon and evening with the German backpackers, snorkelling, fishing, beach bbq at subset on the beach on an Island off Cambodia, exchanging travel adventures. A final thanks to Nam, for the introduction the rice wine, just 5 liberal measures one lunch time, snake, flower, herbs, honey and my favourite, banana. Just perfect with a lifetime of memories.
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Dear Julian, Wow! What a trip and what lovely photographs too. We're so thrilled you had such an incredible time and such a positive experience working with our team, especially Tom and Toon. Thank you so much for taking the time to write us a kind review and we very much look forward to working with you again in the future. The Wayfairer Team
We’ve just returned from a 3 week long tailor made holiday visiting Cambodia and Vietnam . We had a fair idea what we wanted to see and do but needed the expert eye of a good travel company. We pitched to 3 independent travel companies on price, activities and ethos – Wayfairer Travel had much to offer. Maggie listened to our enthusiasm, interests and ideas and as there is a 40 year gap between my daughter and I, it was v important that the itinerary offered the right pace for us both - Wayfairer delivered on all aspects and budget. A bit of tweaking here and there gave us an amazing, exciting and authentic holiday. The pre-departure pack was invaluable with lots of helpful advice. June, our concierge checked in with us midway through our holiday; she dealt with solutions when flights were changed providing us with a stress-free holiday. We experienced different countries, different cultures and their peoples through the activities we did - biking, hiking, temples, city tours and cooking classes and we learnt so much through our private guides who were considerate, friendly and v knowledgeable. All transfers and activities were seamless and we stayed in lovely boutique hotels. We were looked after v well. A memorable holiday. Our highlights -a foodie Vespa tour in Saigon and hiking/cycling in North Vietnam. A massive thanks to the Wayfairer team – we highly recommend them.
Wayfairer Travel 5 star review on 10th November 2022 Wayfairer Travel 5 star review on 10th November 2022 Wayfairer Travel 5 star review on 10th November 2022 Wayfairer Travel 5 star review on 10th November 2022 Wayfairer Travel 5 star review on 10th November 2022 Wayfairer Travel 5 star review on 10th November 2022
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Dear Beatrice, Thank you so much for taking the time to leave us a lovely review of your trip to Vietnam and Cambodia. And what beautiful pictures too! We're delighted you had such a wonderful time and a really positive experience with our team, especially Maggie and June. We very much look forward to traveling with you again, The Wayfairer Team
Incredible customer service! Our trip was planned perfectly to our desires and requests. Every single feature and adventure was amazing. We couldn't have had a better experience! From beginning to end, this was an easy and fun vacation which was exactly what we needed to enjoy our honeymoon! Thank you!
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Dear Brigid, Thank you for taking the time to write us a lovely review of your trip. We're delighted to hear you had such a wonderful time and we very much look forward to helping you plan your next adventure. Congratulations again, The Wayfairer Team
Planning on a Safari 2023 and come across Wayfairer website and after seeing their reviews decided to write a belated review myself. I certainly would not give a 5 star rating for the following reasons. Rhino River camp was nothing like its description or what was discussed, it was almost dilapidated, the vehicle we were driven around in had next to no suspension, we were promised various activities which the camp manager said were never available. Samburu was a lovely camp but was miles away from the game reserve which was always over crowded with vehicles. We were left stranded at a municipal airport with no transport and were left to rely on a local Taxi master to arrange our journey to international airport.He had to bill the company for the fare!!
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Hi Marian & Hugh, It is a bit strange to read this review more than 3 years after your holiday. We certainly agreed at the time that things should have gone better and the compensation you received from us looked to have resolved the matter amicably. All the best with your future travels. Your email from 05 August 2019 below for reference. Hi Tom, Thank you for transferring our refund we can confirm receipt of same. Thank you also for dealing with our complaint so swiftly. Fortunately we do have fond memories of our trip both on Safari and our beach break was a wonderful conclusion to our holiday. Regards Hugh & Marian
My dad and I used Wayfairer Travel for our most memorable trips to South Africa, Botswana and Zimbabwe. The incredible staff helped book each step of the journey, was there when issues came arise and cared for us. They were there to help us choose which safari, hotels and experiences best suited our wants. They even gifted my dad with his favorite cigar upon arriving in Cape Town! 10/10 recommendation for Wayfairer. Would use them again for future adventures.
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Dear Stacey, Thank you for taking the time to leave us such a lovely review of your trip. It's so great to hear that you felt well cared for by our team and we certainly look forward to working with you again on your future adventures. The Wayfairer Team
A wonderful trip! The accomodations, the guides, and the transportation were all excellent. We saw such a variety of wildlife and learned a great deal about the circle of life..the weather was perfect and the food was first-rate. We recommend this trip highly.
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Dear Robert, Thank you for taking the time to leave us a review of your trip. We're delighted to hear you had great wildlife sightings and such good weather too! We look forward to traveling with you again, The Wayfairer Team
Our trip was initially planned for September 2020, moved to 2021, and we eventually made it in October 2022. The original trip was well planned and we received a lot of help and advice, but by the time of planning the trip in 2022 Wayfairer staff had changed and there were one or two issues. Fortunately they were sorted out before we travelled. All of the places we stayed, mainly suggested by Leonie were excellent. We were met on time everywhere by helpful drivers and guides. The highlights of the trip were Grootbos and Dulini, which combined a high level of service with a warm and friendly approach to guests. The apartment in Cape Town was one of the closest to the V and A waterfront, which was a plus during loadsharing. I think that Wayfairers should warn visitors to South Africa about electricity cuts and point them to the loadsharing app which provides times of the cuts each day in a specific town. The hotel on Franschoek was very central, but in Mossell Bay and Plentenburg they were a bit out of town, although very good. Altogether it was one of the best holidays we have had, and the organisation by Wayfairer certainly helped to make it.
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Dear Clive, Thank you for taking the time to leave such a lovely review of your trip to South Africa. We're delighted you had such a lovely time and left with good memories, despite some of the hiccups you faced due to the pandemic and South Africa's ongoing load-shedding. We very much look forward to helping you plan your next adventure, The Wayfairer Team
We were hugely impressed by the professionalism of Wayfairer’s advisor, who patiently adjusted our itinerary to meet our changing needs. Our trip to Rwanda was fantastic and everything went according to plan. We were also touched that Wayfairer’s ‘concierge’ checked with us that all was ok upon arrival in Rwanda, and then again after our return to the UK. It was truly a most memorable holiday for us both!
Wayfairer Travel 5 star review on 28th October 2022 Wayfairer Travel 5 star review on 28th October 2022 Wayfairer Travel 5 star review on 28th October 2022
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Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear you had such a wonderful trip to Rwanda and were well looked after by our concierge team. We very much look forward to helping you plan your next big adventure! The Wayfairer Team
Excellent experience. One stop for all booking needs and no need to worry about details. They planned driver transport, local flights, activities, main attractions. I am extremely pleased and will use them again.
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Dear Cynthia, We're delighted to hear you had a really positive experience travelling with us and plan to book with us again, we very much look forward to helping you plan your next trip! The Wayfairer Team
Outstanding organization, flexibility and great knowledge of Namibia!
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Dear Francesco, Thank you for such a positive review. We are so pleased to hear you were impressed with our knowledge of Namibia and had such a good trip. The Wayfairer Team
There are not enough words to describe my appreciation and gratitude to all the basecamp staff for their welcoming, their friendliness and their knowledge. Fantastic people who we have stayed in contact with. Wonderful food and a lovely sentiment with a hot water bottle in our beds every evening. Lovely entertainment and a personal touch with all staff making effort to talk in the evenings round the fire. Sharing stories and learning about each other’s lives. The best experience of my whole life, made extra special by all the staff and guides who helped us along the way. Dennis, Alfred, Joseph, Christine, Edward, Linus. To name a few. Thank you so much to them all for making dreams come true. A truly emotional and indescribable experience that I will remember forever. Thank you thank you thank you.
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Dear Gemma, Thank you for taking the time to leave us such a glowing review and lovely photos. The best experience of your life and dreams coming true is everything we could have hoped for and more! :) The Wayfairer Team
Wayfairer Travel is rated 4.9 based on 585 reviews