Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 559 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

Write Your review

Tell us how Wayfairer Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had the trip of a lifetime! From putting the trip for our honeymoon together through to the amazing concierge service while we were away, this has been not only a dream honeymoon but a dream experience. The places we stayed in Ruaha for safari and Butaiam Beach Lodge in Mafia Island, Tanzania, were exactly to our taste, nature rich, remote and eco friendly while supporting the local community. September was a fantastic time to visit, as not many people around and you pretty much get these locations to yourself in regards to tourists. The staff everywhere were so smiley, warm and helpful, and how can we forget the amazing team at Butiama Beach Lodge who did so much to make us feel special as newlyweds, including a private dinner near the beach! We can't thank the team enough, it was only 10 days but felt like we were there for months! We did so much, and highly recommend booking through Wayfairer Travel, especially for your honeymoon. Huge thank you to Josh and June, we'll definitely be booking through you again :-)”

Wayfairer Travel 5 star review on 7th October 2022

Helpful Report

Dear Yasmin, Your review is so heart-warming, thank you. Your honeymoon sounds incredible, and we are pleased it felt like you were on holiday for months, rather than 10 days. A private dinner on the beach at Butiama makes it extra special. We're delighted to hear you had a really positive experience working with Josh and June and we very much look forward to helping you plan your next big trip! The Wayfairer Team

“If we could give this company more than 5 stars we would! From the first enquiry to the trip itself this company were faultless. They organised a superb safari and Mauritius holiday with all our wishes catered for. And when BA threw a curve ball in they sorted the issue with minimal disruption. Our main point of contact was Maggie and Toon, but we would like to thank the whole team for an amazing holiday. Andy and Sarah.”

Wayfairer Travel 5 star review on 6th October 2022

Helpful Report

Dear Andrew, Wow, thank you for giving us (if you could!!) more than 5 stars, what a glowing review. We are so pleased that Maggie and Toon helped your holiday come to life so well. I have passed on your thanks to the wider Wayfairer team too. We would be very happy to plan another trip with you in the future. The Wayfairer Team

“The holiday was amazing!! Kenya was beautiful and the lodges were stunning, we had a little rain whilst at Leopard Hill which meant we couldn’t open the skylight to gaze at the stars but it was still absolutely wonderful. The staff were great and so very welcoming and we even got in a trip to the Masai Village which was amazing! The hot air balloon was stunning and such a great way to view the Mara, we recommended it to everyone we met along to way and the breakfast afterwards in the bush was incredible! Our driver Dennis went above and beyond for us and arranged a bush breakfast and we got to see some wilderbeast crossing the Mara River!! A big bucket list item ticked off! Uganda was another level altogether! I have never come across more friendly and welcoming people than in Uganda, I’m literally desperate to go back!! Every lodge we went to was even nicer than the last, they truly were breathtaking! Guinea fowl lodge was awesome! Chameleon Lodge, we geneuinely felt like family with the managers Spencer and Agnes and our driver Rogers! We have since emailed chameleon lodge with the hope to being able to send some clothes and supplies over for the families in the nearby villages. The golden monkey trekking was a lovely experience and we made sure to get porters for all treks, our porters for gorilla trekking were invaluable. Wonderful, helpful people that we feel Privileged to have met. Viewing the gorillas was an absolute once in a lifetime experience and we still can’t believe we had this opportunity, it will stay with us for many years to come! We especially enjoyed how the drivers in Uganda joined us for our meals, such a nice touch! The food was also amazing, although there was an awful lot of it haha!! Jinja was stunning and they upgraded us to the honeymoon suite!! What a treat! White water rafting was unfortunately a little more than I had bargained for and a dunking in the Nile did overwhelm me a little, I have to say though that Juma and his team were fantastic, we couldn’t have been with a more experienced and lovely team and even though maybe white water rafting isn’t for me I would highly recommend them to anyone! All in all it really was the trip of a lifetime and we can’t thank you enough, the only issue we have now is that we can’t find any other holidays that even come close to this one haha!!”

Helpful Report

Dear Colin & Rebecca, Thank you so much for such a lovely review. Hearing about your incredible safari, golden monkey and gorilla tracking, white water rafting on the Nile and local experiences is what it is all about!! We are so pleased to hear that it went well, even if you did get a dunking whilst rafting :) We hope to be part of planning your next trip - there are many incredible corners of the globe, we'd love to help you feel this way again one day. The Wayfairer Team

“Excellent company, for us, it's very important to be responsible tourists and Wayfairer was able to provide us with an amazing holiday and safari with responsible travel in mind. Everything was taken care of from the itinerary to regular check-ins to see if everything was going to plan. Even when flights were delayed due to international airlines they were able to find solutions so our safari was not affected. 100% will be using Wayfairer again, as they provide a very cultural, adventure and relaxing stress-free holiday. which was exactly what we wanted. we could not be more satisfied with the service and planning :) thanks again Leonie and June for making our holiday perfect and memories that will last a lifetime”

Wayfairer Travel 5 star review on 26th September 2022

Helpful Report

Dear Alex, Thank you for taking the time to leave us such a glowing review and share such lovely photographs from your trip. We're delighted to hear you had a really positive experience working with Leonie and June and we very much look forward to helping you plan your next big trip! The Wayfairer Team

“We were thrilled to have Wayfairer curate our honeymoon from both a practical perspective ( logistics!) and expertise ( thoughtful and considered recommendations). The team were responsive, sensitive to our preferences and style and consistently engaged. With special thanks to Maggie and June. The trip itself went swimmingly and anything that could be controlled or foreseen was done so. Our sincere thanks!”

Wayfairer Travel 5 star review on 20th September 2022

Helpful Report

Dear Nicola, Thank you so much for taking the time to leave us such a kind review and pictures from your honeymoon. We're delighted to hear you had a great experience working with Maggie and June and we look forward to helping you plan your next big adventure! Congratulations again, The Wayfairer Team

“Thank you so much to all the team, especially Leonie and Toon for helping us make our dream trip a reality! The whole process was very smooth and we enjoyed it so much! I would highly recommend this agency to anyone wanting to have a once in a lifetime experience! We will definitely come back for more destinations :)”

Helpful Report

Dear Sofia, Thank you for your kind words. We're so happy to hear you had such a positive experience working with our team, and we very much look forward to helping you plan your next big trip! The Wayfairer Team

“Wayfairer organised an outstanding trip to Kenya for us. They understood our individual interests very well, and went well beyond the basic search to find the right accomodation, itinerary and other reservations for me. This is my second trip with them and I will be back.”

Helpful Report

Dear Nick, Thank you for choosing to travel with Wayfairer again, and for your kind review. We're so happy to hear you had such a successful trip to Kenya and very much look forward to helping you plan your next adventure! The Wayfairer Team

“Excellent attention to detail with the planning of what turned out to be the holiday of a lifetime”

Helpful Report

Dear Elaine, Thank you so much for your review. We're so happy you had such an amazing holiday and we look forward to working with you again on any future trips. The Wayfairer Team

“We recently traveled to Kenya and Zanzibar with Wayfairer and the organisation was amazing, the trip went so smoothly even though we were in some fairly remote places the transfers always arrived on time and everything was taken care of. I would highly recommend this company for their knowledge and implementation of the trip.”

Helpful Report

Thank you so much for your review. We're so happy to hear your trip to Kenya and Zanzibar went so smoothly. The Wayfairer Team

“We booked a holiday to Rwanda and Uganda through Wayfairer way back in 2020. It was then delayed for a while because of the Covid pandemic. However, communication throughout this time, with the Wayfairer team, was excellent. From start to finish, our trip to east Africa was organised efficiently. We got great advice from Leonie on our trip right from the beginning and our "concierges" were good communicators and helpful. I'd recommend booking through Wayfairer and certainly recommend a holiday to Uganda and a visit to the gorillas!”

Helpful Report

Dear Suzanne, Thank you for taking the time to leave us such a kind review. We're delighted you had such a positive experience working with Leonie and our team, and that you had an amazing time on your trip! We're very much looking forward to helping you plan your next adventure. The Wayfairer Team

“It was an unforgettable holiday and we were so happy to have the trip arranged with Wayfairer. From the planning to all local arrangements everything was so well prepared. A big thank you to all the team in the office and on the ground. We will for sure contact you again for other trips.”

Wayfairer Travel 5 star review on 7th September 2022

Helpful Report

Dear Ralph, Thank you for taking the time to leave us such a lovely review and share those brilliant photographs from your trip. We're so happy to hear it all went really well and that you had a great experience working with our team. We very much look forward to helping you plan your next adventure! The Wayfairer Team

“We had an amazing 3-week holiday in Botswana and Zimbabwe. A fantastic safari experience from start to end. A Trip To Remember!! Communication, booking, .... with Wayfairer Travel were quick and easy. The camps and lodges proposed were amazing! Fab staff; comfy accommodation; yummy food; ... In addition to having a wonderful time at each camp/lodge, with highly enjoyable game drives and other activities, all transfers and country-border crossing worked out fantastically well, like clockwork. The coordination between camps, even from different companies, was admirable.”

Helpful Report

Thank you for taking the time to leave such a glowing review of your experience working with Wayfairer and traveling in Botswana and Zimbabwe. It sounds like you had an incredible trip and we very much look forward to assisting you with your future travel plans. The Wayfairer Team

“I typically plan my travels but being a novice to the continent of Africa and travelling with children were the two reasons for arranging this trip with a travel agency. We came into contact with Wayfairer and Josh was very helpful in answering our questions and was soon after able to give us a personalised travel itinerary. Throughout the journey, everything was organised for us. The trip went very smooth. We did not need to worry about where to go. Every time we arrived at a new destination there was a private guide waiting for us who would stay with us for the length of time taking us on two safaris a day. The guides were very knowledgeable and because English is widely spoken we learned so much about the animals, the plants and the trees but also the people and the politics. The lodges varied in terms of luxury. The first Chobe lodge in Kasane was a wonderful lodge on the Chobe river. The food was especially very good. The river safaris were incredible with such an abundance of birds, hippos, elephants and crocodiles. We also had a great day at Victoria Falls. The second lodge Khwai guest house was a budget lodge. There was a lot of coming and going of self-drivers and the villagers including their dogs were a bit noisy, but the guide was lovely he took us to the khwai concession, the Moremi park and a village walk and we had been very lucky to see 2 cheetahs, 1 leopard, many lions and a long list of other animals! The third Lodge, oddballs is a very special place not just because it has a beautiful view of the river but because it feels very wild! Elephants and hyenas were roaming around the camp at night! We saw 3 Pels fishing owls at night. This eco-friendly place is for peace lovers like myself as there are no loud engines used the only means of transport are walking and mokoro. The last and most luxurious Lodge was in a private concession called the Deception Valley Lodge. We had the whole lodge to ourselves. A massive beautiful chalet with a private swimming pool was allocated to us. Recently they have finalised a 2-year complete refurbishment to a very high standard. Very tastefully decorated with warm mahogany wood flooring and furniture. So many antelopes and other animals were coming to the waterhole in front of the lodge. At night we could hear the lions roar next to the chalet. The highlight was the group of wild dogs. 3 females and 3 males. The guide called Knowledge who honoured his name took us to meet the local bushmen and demonstrations of how the hunter-gatherers lived until very recently was another great teaching moment.”

Wayfairer Travel 5 star review on 5th September 2022

Helpful Report

Dear Esther, Thank you for taking the time to leave us such a lovely and comprehensive review of your trip to Southern Africa and your experience working with Josh and the team. It sounds like you had some incredibly special wildlife sightings and wonderful moments on safari. We so appreciate your insight into the various camps and lodges and sharing your experience of the activities on offer on each. We look forward to helping you plan your next family adventure, The Wayfairer Team

“We just had one of the most fantastic trips to Vietnam with Wayfairer. From day one the service was incredible with an itinerary created to suit our interests. Everything planned was well thought out giving us the opportunity to truly experience the country, it’s culture and it’s people (not just tick boxes). Every tour, accommodation, and experience was spectacular clearly picking out some of the best and most sustainable options available. The ground team and guides were also spectacular showing us around the country and sharing their thoughts and insights throughout, they could never do enough for us. Everything was arranged seamlessly so we never had to worry about where to be next or what we needed. Halfway through I tried to add on a surprise extra excursion and the concierge team again were extremely helpful in setting this all up! All of this put together created a truly unforgettable experience.”

Helpful Report

Dear Dan, Thank you for taking the time to leave us such a lovely review. We're delighted to hear that your trip to Vietnam was so wonderful and that both our sales and concierge teams added so much value your experience. We very much look forward to helping you plan your next holiday! The Wayfairer Team

“Sales Manager Josh did a 5 star job listening to our specific needs for family rooms/suites and quieter hotels for an autistic child. The guides/drivers were hard working, polite and knew their wildlife. They put us in good positions to see the wildlife while being respectful of each animals space and movement. Driving was safe. Camps and hotels were all comfortable and clean. Food was good throughout and excellent at the tented safari lodge, although their security wasn’t great. Service levels were good throughout and outstanding at Hodi Hodi in Zanzibar, dealing with a full suitcase of dusty safari clothes arranging trips and enticing the local wildlife into the poolside garden. Enjoy the eclectic mix of subsistence fishing, seaweed gathering, tourism vendors and some inexpensive seafood gastronomy all set in the stunning Beaty of Zanzibar’s beaches. Avoid any dolphin trip, it’s dangerous harassment and only pay for a dive trip in arrears if they guarantee no blue jellyfish / Portuguese Man o War - if they’re taking you on a dive trip they should know what’s in the water.”

Helpful Report

Dear Peter, Thank you for taking the time to leave us such a lovely review. We're so happy to hear you had a great experience working with Josh and that your trip to Tanzania was so wonderful. We agree that dolphin trips in Zanzibar should be avoided, and we include a note on this in the Destination Notes in your Travel Pack. Unfortunately the boat drivers on these excursions have no interest in animal behaviour or conservation so it's not something we recommend. It's unfortunate you had to witness that, but hopefully it didn't overshadow all the fantastic parts of your trip too much and has provided some great insight into the value of responsible travel. We look forward to working with you again in the future, The Wayfairer Team

“Excellent support all the way through. From helping to organize the holiday, creating the itinerary and selecting the hotels to getting everything set up to travel. Everything went very smoothly on the ground - great organisation with transfers, hotels, flights. Very responsive team, always ready to help. Would definitely recommend it to anyone looking for a stress-free holiday tailored to your specific needs/requirements!”

Helpful Report

Dear Matteo, Thank you for taking the time to leave us such a lovely review. We're so happy we were able to take the stress out of your holiday, and we very much look forward to working with you again soon. The Wayfairer Team

“As our two sons graduated from university at the same time and were making plans to leave the parental nest, we planned to see them off with an unforgettable journey. As our own honeymoon was a safari trip, our idea for making a lifelong memory was to take the boys and their girlfriends on safari. First we contacted a local, Belgian, travel agent, Africa specialist, recommended to us by mutual friends. Because we also wanted to add a beach extension to our trip to do some scuba-diving, and Covid-regulations were still effective, they suggested Tanzania and Zanzibar to limit border-crossings. The proposal they made unfortunately exceeded the budget I suggested by 10 percent, even before local expenses, and the accommodations seemed to be quite basic in my opinion. So I started to browse the internet, and found Safaribookings.com were literally thousands of safaris are presented. On that site I found a British travel agency, Wayfairer Travel, with a safari trip very similar to the proposal we had, at a more reasonable price, so I clicked the big yellow arrow for a free quote. The next day I got a phone call from Leonie Taylor, their Luxury Travel Specialist for Africa, to inquire about our specific needs and wishes, because every trip is tailor made! From then on most of the communication went via WhatsApp. The conversations with Leonie were informal, witty and yet very professional. Every question we asked was answered promptly , every suggestion we made was taken into consideration. One week later I received a quite impressive internet presentation of the suggested itinerary, very extensive, detailed, beautifully laid out, with lots of pictures and information about the locations and accommodations we were to visit. This time it was well within the same defined budget, AND with every accommodation 1 or even 2 upgrades over the ones we got in the first proposal. So the decision to continue with Wayfairer Travel was easily made, although the choice for a foreign travel agent was somewhat out of our comfort-zone! The trip was even more fantastic in reality than the itinerary virtually suggested! The build-up and variation of the accommodations was splendid. First we went to Selous Impala Camp, which had the typical tented camp feeling , but with extra luxury added , such as a pool, great elevated wooden seating and dining area, and great staff, especially Abdullah was super friendly and accommodating!! To have a bush breakfast at the edge of a lake on a fully dressed table with zebra’s and gnoe’s drinking within 100m is unforgettable! A boat safari with hundreds of crocodiles on the shores slipping in the water as you pass them by, and hypo’s chasing the boat, emerging only a couple of meters behind it, also adds a particular “excitement” to a day in the bush… Next we went to Mdonya Old River Camp , there we experienced the authentic camp feeling, with tents with candle lighting, outdoor showers, drinks and stories around the campfire, and dining under the stars. You wake up with lions roaring nearby. Our guide Sosten was very energetic and took us on a game drive non stop from before sunrise to after sunset, a record that will be hard to break ! The last safari accommodation was Ikuka. Pure luxury with a breath-taking location op top of a hill with breath-taking views from the breath-taking cabins! You can’t call it tents, because they are very spacious open structures with a very large bath-room overlooking the bush , a separate lounge and a gigantic bed, which has a tent-like structure around it that gets zipped up for the night. Our cabin even had a small private pool. The food and all-inclusive service are also of a much higher standard than you would expect in the middle of the bush. The manager, Tommy, was always present, waving you off very early in the morning for your game drive and welcoming you with drinks and wet towel as you return. At the bar and at dinner to and he’s very successful in transferring his enthusiasm about the place on to you. But the most stunning was waking up with a fabulous unspoiled view over the sun rising from your bed. The final days in Zanzibar were very relaxing. Beautiful beach, very nice boutique hotel, rated as one of the best in Zanzibar, nicely located with lots of restaurants and shops within walking distance. Before you start your holiday, Wayfairer Travel appoints you a Travel Concierge. In our case Florence was like our personal travel assistant, always at our side thanks to modern communication via WhatsApp. Every question or problem was solved within the shortest time (minutes!!) A breakfast charge that was already included in the room-rate, a flight confirmation, a last minute change in schedule, everything was instantly dealt with. The experience with travelling with Wayfairer was amazing, and very different from previous experiences with travel agencies. The organisation of the trip, the presentation, and service before and during the trip were perfect and very personal. Everybody was impressed and we will definitely consider Wayfairer Travel again for future trips!”

Helpful Report

Dear Koen, Thank you for taking the time to leave such a detailed and glowing review of your experience working with our team and traveling in Tanzania. We're really happy you took a chance on us and we're delighted you had such a great trip. We're very much look forward to helping you plan your next adventure. The Wayfairer Team

“I haven't used a travel agent for years but I am glad I chose to use Wayfairer Travel for our recent trip to South Africa as we wouldn't have managed to fit so much in without their support and assistance. I loved the way the trip was designed to accomodate our specific wishes and budget. Everything worked, from the flights, to the transfers, tours and hotels. They even provided restaurant recommendations for our time in Cape Town and booked the restaurants for us - our thanks to Florence for her help and support and for checking in with us whilst we were away to check that everything was going well.”

Helpful Report

Dear Pauline, Thank you for taking the time to leave us such a lovely review. We're thrilled to hear you had such a wonderful holiday and that our team designed and executed your trip so well. We look forward to working with you again soon. The Wayfairer Team

“We haven’t used a travel agency before, usually planning our own trips however when it came to booking our honeymoon, our trip of a lifetime, we knew that we needed specialist help and guidance and found Wayfairer online. Cat was wonderful- she absolutely knew her stuff and asked us questions about the kind of trip that we wanted and planned the ideal destinations and itinerary based on our interests. She patiently changed things and made suggestions when we decided against Zanzibar and found us an alternative paradise beach destination. Cat planned us the perfect honeymoon and we are so grateful to her. We did get a bit twitchy when we had paid the balance and were told that we would receive all the final information 4-6 weeks before departure and had to chase it up ourselves because we hadn’t received anything 3 weeks before departure. Everyone was very apologetic about how busy they were and we did receive it shortly afterwards. One point to mention would be that in the final documentation we found out that we had to use soft luggage rather than hard shell for our safari link flights and we had already been out and purchased new hard shell suitcases which meant purchasing further soft luggage. In future it would be worth pointing out this requirement much earlier, perhaps just after booking so that others don’t make extra unnecessary purchases too. Anyway we were very happy with how quickly Jason answered our anxious queries regarding our balance being received and about receiving our final documentation and our care then passed to Florence. She was also extremely patient and very efficient when answering our questions and it was great to have a feedback call with her on arrival back in the UK to be able to convey our thanks to everyone. We were so delighted that Cat opened our eyes to Basecamp Explorer - they were so fantastic and run such a wonderful organisation. We loved feeling part of the Basecamp family and especially loved our Maasai guide Bandi - he was brilliant!!!!! We loved the special touches that had been organised for our honeymoon including the surprise change of camp from Eagle View to Leopard Hill with our own dining room/lounge tent! Just incredible! We were sad to leave the Maasai Mara part of our trip but Chale Island was sublime and we had a fabulous time there. The organisation that went into the trip was phenomenal- every time we landed somewhere, someone was there to meet us and everyone was just so welcoming and friendly. We honestly felt like celebrities or royalty- our every whim was catered to and we couldn’t have asked for a more perfect honeymoon. We have memories that we will remember forever- thank you!”

Helpful Report

Dear Tiffany, Thank you so much for your thoughtful review of your honeymoon trip to Kenya and for your kind words about our team. We certainly have found ourselves busier than normal as travel has taken off post-pandemic, and we so appreciate your understanding regarding the unusual delays we're experiencing at this time. Congratulations, we wish you all the best and we hope to see you again soon. The Wayfairer Team

“Our Tanzania safari and beach vacation was amazing! Wayfairer put together a customized itinerary to match exactly where we wanted to go and what we wanted to do and see. They were also incredibly helpful leading up to the trip with packing lists and other preparation suggestions. The support team (shout out to June!) was so responsive during our trip with any question we had and helping us rearrange a few things when an airline changed a flight time.”

Wayfairer Travel 5 star review on 25th August 2022

Helpful Report

Dear Brett, Thank you for taking the time to leave us a review. We're so happy you had such a wonderful time in Tanzania and a great experience with our team and June especially. We're very much looking forward to helping you plan your next adventure. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 559 reviews