Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 559 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

Write Your review

Tell us how Wayfairer Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we got from Wayfairer was outstanding! I would recommend any use this service for trip planning~”

Helpful Report

Thank you for taking the time to leave a lovely review, we are delighted to hear you had an enjoyable experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“We had a great experience with Wayfairer, who planned a magical honeymoon in Kenya for my wife and I. They really listened to our requirements and came up with the perfect itinerary for us. Communication was excellent throughout and the itinerary portal is a really useful and easy to use resource. Highly recommend!”

Helpful Report

Dear Greg, Thank you for leaving a lovely review and for your recommendation. We are thrilled to hear that you had an amazing honeymoon in Kenya and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer helped us plan the most epic honeymoon ever! The team was incredibly responsive, creative and knowledgeable. They were able to arrange our trip with all of our “must see” bucket list items and also made wonderful suggestions for new spots all within our budget. When we reached out to the team one month before departure, they were flexible with us and helped us make additional changes! During the trip, the team also checked in with us to make sure everything was going smoothly. Thanks for helping us enjoy Rwanda, Kenya and Tanzania! We will never forget our honeymoon and we’re already looking forward to the next trip!”

Helpful Report

Dear Melissa, Thank you for taking the time to leave such a lovely review. We are delighted to hear you had an enjoyable honeymoon in Rwanda, Kenya and Tanzania and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Our experience with Wayfairer was superb. The communications, via email as well as phone were rapid and effective. Very flexible in meeting our needs and desires. Maggie, and subsequently, the concierge team, was amazing at adding days on at each end of the safari. The on-the-ground support was great as well. Our driver was always able and willing to answer our questions. He made sure everything went smoothly.”

Helpful Report

Thank you for taking the time to leave such a great review. We are delighted to hear that you had an enjoyable trip and a good experience with the Wayfairer team, especially Maggie and the concierge team. We look forward to working with you again in the future. The Wayfairer Team

“We enjoyed for the second time trips to Kruger it was very enjoyable and well organised by Wayfairer we will hopefully go again”

Helpful Report

Dear Rowan, Thank you for taking the time to leave a great review. We are so pleased to hear that you enjoyed your trip to the Kruger and will look forward to working with you again in the future. The Wayfairer Team

“Wayfairer organized a 26-day tour of Southeast Asia for us. We explored Bangkok, Laos, Cambodia and Vietnam. Everything was perfectly planned and went off without a hitch. This is an impressive statement when you consider we stayed in 8 hotels and had 7 flights. In particular, the hotels that were chosen were some of the best we've experienced. All were boutique hotels that provided a very unique experience. Our only recommended change would be in the quality of the guides. We had private guides throughout the trip and their English skills needed improvement. Without excellent English, the guides could not understand the many questions that we posed. In addition, their ability to respond with appropriate nuance was quite challenged.”

Helpful Report

Dear Rick, Thank you for taking the time to leave a great review. We are delighted to hear you had such an amazing time and that the hotels were some of the best you've experienced. We'll certainly take your feedback regarding the English-quality of your guides in the future. We look forward to working with you again in the future. The Wayfairer Team

“Great support and guidance from beginning to end”

Helpful Report

Thank you for leaving a great review, we are thrilled to hear you had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer team

“Josh and Toon were very easy to work with. They did everything possible to make my trip a terrific one.”

Wayfairer Travel 5 star review on 28th February 2023

Helpful Report

Dear David, Thank you for taking the time to leave a great review. We are so pleased you enjoyed your trip and that you had a good experience with the Wayfairer Team, especially Josh and Toon. We look forward to working with you again in the future. The Wayfairer Team

“How they made everything so seamless and created a trip that was more than we could have asked for is beyond me.”

Helpful Report

Dear Karen, Thank you for taking the time to leave a great review. We are so pleased you enjoyed your trip and we look forward to working with you again in the future. The Wayfairer Team

“We had the best time in Kenya! Everything was perfect and everyone was wonderful. Our highlight, without a doubt, was Ol Pejeta - the conservancy and the Safari Cottages. It was the perfect location; serene, comfortable, beautiful. We felt close to the animals and seeing the animals in their natural habitat was unforgettable, a truly special experience. Robert, our guide, Victoria, our chef, and Edwin, our cottage host, were all fantastic and we hope to see them again one day! It was lovely to meet Andy too, we appreciated the effort he made to come and say hello. Andy and Sonja have created an exceptional safari experience that I would recommend to everyone (and I have!). Moja Juu will has a special place in our hearts. Arriving in Diani softened the blow of leaving Ol Pejeta - we stepped into paradise walking through the doors of Water Lovers Beach Resort. The team were incredibly hospitable and we were blown away by how beautiful it was. The sun didn't stop shining and it was a week of bliss - the ultimate relaxation! There are so many lovely spots to enjoy the sunshine in, to relax with a cocktail and to eat also. Elephant Cottage was our home for the week and it was perfect. Riccardo and Valentina were wonderful, so friendly and welcoming. They have created a haven that we hope to return to one day. Thank you all so much for arranging our dream honeymoon! We want to go back already.”

Helpful Report

Dear Lauren, Thank you for taking the time to leave such a lovely review! We are delighted to hear that you had an amazing safari experience in Ol Pejeta and a relaxing time at the beach in Diani. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer Travel We contracted with Wayfairer Travel to put together our trip for late January 2023 to see habituated and non-habituated Gorillas and Chimpanzees. Leoni was our travel provider and did a fantastic job that made our “once in a lifetime” experience special. It was an especially difficult time because the Ebola outbreak starting in September 2022, created much consternation as we tried to determine if we would still make the trip. Leonie was always there to answer questions and even gave us an additional 30 days before the final payment was made. Leonie took care of every detail and the whole trip went perfectly. Leonie lives in Uganda and her choices for accommodations and guides were especially noteworthy and demonstrated her knowledge of available resources. There were other Wayfairer staff who helped, and we thank them all. We highly recommend Wayfairer Travel and specifically Leonie. - Bob and Brenda Hofman”

Helpful Report

Dear Brenda, Thank you so much for taking the time to leave such a lovely review. We are delighted to hear that you enjoyed your holiday in Uganda and had good experience with the Wayfairer team, especially Leonie. We look forward to working with you again in the future. The Wayfairer Team

“We had a wonderful and enjoyable journey. Everything was perfect. Chameleon had excellently planned and organised everything in Kenia. The personell was extremely (!) forthcoming, helpful and friendly. This on both sites, in the Mara as well as in Diani. The sites as well as the “hotels” were fully satisfactory. A journey that we would be happy to repeat at some point in time. Who knows …”

Helpful Report

Dear Karl, Thank you for taking the time to leave a lovely review. We are thrilled to hear you enjoyed your holiday in Kenya and had a great experience with Wayfairer and our partners on the ground, Chameleon. The Wayfairer Team

“We had an amazing trip to Kenya, our safari camp was amazing and the beach holiday in watamu was great. Jess planned a great itenary for us and June our concierge helped us with any detail about our trip and also to organise an amazing bush dinner in Masai Mara.”

Wayfairer Travel 5 star review on 18th February 2023

Helpful Report

Thank you for taking the time to leave such a lovely review. What a great photo! We are so pleased you hear that you enjoyed your holiday to Kenya and had a good experience with the Wayfairer Team, especially Jess and June. We look forward to planning your next trip in the future. The Wayfairer Team

“Cannot recommend Wayfairer enough. Toon has been great the whole time. The holiday was incredible and it was made better by the fact it all ran so smoothly. We had multiple pickups and flights all of which were on time and easy to identify. Thank you so much!”

Helpful Report

Dear Jacob, Thank you for your lovely review and kind recommendation. We are so pleased that you enjoyed your holiday and that you had a great experience with the Wayfairer Team, especially Toon. We look forward to working with you again in the future. The Wayfairer Team

“My wife and I recently returned from an expedition cruise to Antarctica partly arranged through Wayfairer. This was our third time using Wayfairer to plan and book our vacation (Namibia and Tanzania earlier) and I would highly recommend them. We could have booked this cruise on our own, but I decided to use Wayfairer for the extra level of service they provide. This trip was originally scheduled for a year earlier, but as COVID cases were rapidly rising, the cruise company canceled the trip (and the remaining trips that season) at the last minute. Wayfairer was able to assist in the rebooking and scored a major upgrade in our room during the process. They handled the little details and ensured that we were ready with everything needed for our cruise A trip to Antarctica is a once-in-a-lifetime experience and I can't recommend it enough. The scenery was absolutely stunning and we returned with amazing photos and memories to last a lifetime. A big shout out to our Wayfairer concierge Toon who made sure we had a great trip.”

Wayfairer Travel 5 star review on 13th February 2023

Helpful Report

Dear Dale, Thank you so much for taking the time to write such a kind review and for your recommendation. What a great picture! We are delighted to hear that you had an amazing trip to Antarctica and that you had another great experience with the Wayfairer Team, especially Toon. We look forward to working with you again in the future. The Wayfairer Team

“Fabulous customer service. Did above and beyond to make sure we had a great holiday. Would definitely recommend.”

Helpful Report

Thank you for your kind review and recommendation. We are so pleased that you had a great experience dealing with the Wayfairer Team and that you had an enjoyable holiday. We look forward to working with you in the future. The Wayfairer Team

“Wayfairer put together a bespoke holiday for my wife and I, celebrating our 40th wedding anniversary and my 70th birthday covering Zimbabwe - Victoria Falls, and all points south to Pretoria in South Africa, before staying in Cape Town, visiting the wine regions and later a wilderness lodge and cave paintings in the Cederberg mountains. Game drives in abundance from Old Drift Lodge on the Zambesi, where we were escorted by armed guides to dinner and breakfast- as the wild life was ever present, were followed by a trip on Rovos rail from Victoria Falls for 4 nights with further game drives and an historic visit to the grave of Cecil Rodes near Bulawayo, before the rail journey terminated in Pretoria. Our game lodges and hotels were superb- including an historic waterfront location in Capetown, and an equally elegant hotel in the wine regions before a trip to the wilderness in the Cederberg mountains. While we were visiting these areas for the first time, it was good to know that Wayfairer provided experienced support both online and by phone when we needed them- but for the most part everything ran smoothly and exceeded our expectations. We would not have come across the special locations, delightful hotels, and special excursions had Leonie Taylor not suggested them. The concierge service provided by Toon was reassuring and helpful even after we returned to the UK. Our guides were knowledgable, friendly and attentive, and the logistics worked. If you want a bespoke holiday that caters for your particular interests and makes you feel special, I would recommend that you contact Wayfairer. Without prior knowledge of Southern Africa we would not have found the itinerary that was planned for us by Wayfairer.”

Helpful Report

Dear Ian, Thank you so much for taking the time to leave such a lovely review. We are delighted that you had an amazing holiday in Southern Africa and enjoyed all the lodges and experiences throughout your trip. We are so pleased to hear you had a great experience dealing with the Wayfairer Team, especially Leonie and Toon. We look forward to planning your next trip in the future. The Wayfairer Team

“We chose an unusual place to visit. Wayfairer were able to sort us a trip that we would have struggled to do independently. Flights, transfers and accommodation went like clock work. We will certainly use them again.”

Helpful Report

Dear Stuart, Thank you for taking the time to leave such a kind review. We are delighted to hear that you enjoyed your holiday and we look forward to working with you again in the future. The Wayfairer Team

“We had a vacation of a lifetime. Kat planned the perfect, luxurious trip for our family and Juan was an outstanding concierge. I highly recommend these guys!”

Helpful Report

Dear Danny, Thank you for your great review and for your recommendation. We are so pleased to hear that you had a good experience with the Wayfairer Team, especially Kat and Juan and we look forward to planning your next trip in the future. The Wayfairer Team

“Had a fantastic honeymoon holiday organised by Wayfairer Travel. Brilliant organisation from start to finish and our honeymoon to Tanzania was fabulous. I won’t hesitate in using them again in the future, great service!”

Helpful Report

Dear Marcie, Thank you for writing such a lovely review, we are thrilled to hear that you had an amazing honeymoon in Tanzania. We look forward to working with you again in the future. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 559 reviews