Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 558 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a fantastic vacation thanks to Wayfairer! They did so much for us, treated us well, and ensured that my wife's special birthday was everything we hoped it would be! Wouldn't hesitate to use Wayfairer again and hope to for our next vacation!”

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“We used Wayfairer to plan and book our honeymoon to Morocco in November 2023 and our experience with this company has been faultless! Really happy with the quick response times, ease of contacting, their help planning special events & surprises during the trip, flexibility with our suggestions and making us feel very well supported all the way through from planning the itinerary through to the flight back home. They helped to incorporate some really unique activities during our trip and nothing was too much trouble. They had amazing recommendations for places to stay, areas to visit and experiences. We will recommend this company to everyone and look forward to booking many more trips with them going forward! Thank you Wayfairer team!!”

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“Everything was great - from the planning of the trip and number of accommodation options to the service during our stay.”

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“A fantastic service throughout”

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“Our Thailand/Cambodia trip was fantastic! From initial planning through to our return home, everything ran smoothly and exceeded expectations. To create the itinerary, we worked with Maggie who did an outstanding job meshing our interests with her recommendations based on what we told her. During our trip, June - our concierge - reached out to us a couple of times to make sure everything was meeting our expectations and to see if there were any issues Wayfairer needed to address (there weren’t). A highlight of the trip was getting to visit a hidden temple, lost in the forests around Siem Reap. The only way to get there was to travel on the back of motorbikes, over stones, streams, and roots. It was an incredible experience and well worth the time. We have no hesitation in highly recommending Wayfairer and will plan to use them again for future trips.”

Wayfairer Travel 5 star review on 29th November 2023

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“We used Wayfairer team for planning from scratch, arranging and booking our honeymoon trip to Japan in November 2023. The agent was recommended to us by our friends, who had used them for their own honeymoon to Africa and Mauritius and remained super happy. Now, after the trip, I really want to thank the team that worked on our itinerary as it was amazing! We wouldn't have done it any other way!! They managed to cover all our points of interest and to personalise the trip based on our needs. Everything, including small details like train and museum tickets, booking hotels, arranging for wifi etc was done by the Wayfairer team, as well as all the planning (what time to go where etc). Some weeks before the trip we received detailed guide on what to do/see/eat in each of our destinations, how to get to places etc. It was all super helpful, requiring almost no preparation and research time from us (just the time to read the handouts ;)). We are both very busy people, so the help of Wayfairer team was priceless and worth every penny spent! Also, all the team members that we came in contact with, were very pleasant, nice, helpful and professional. We felt safe in the trip, as they offered 24/7 support in Japan.”

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“We had an amazing trip. Our travel agent and concierge were very responsive and helpful every step of the way. We would definitely use them again.”

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“This is probably the hardest review I have had to make simply because everything was SO GOOD I am worried that anyone reading this will think it is a fake review. Our trip was a 25th Wedding Anniversary special holiday and having paid a lot of money we had very high expectations. Our expectations were not just met but exceeded in every aspect of the trip. From the minute we left arrivals at Victoria Falls Airport to the Departure lounge at Maun 9 days later, we were looked after at every stage and everything ran like clockwork. We had 3 different stops on our trip, Victoria Falls in Zimbabwe and Chobe Game Lodge and Xuanga Island Lodge in Botswana. Although 3 very different experiences (all equally as good as the other) the one consistent thing throughout was the wonderful friendly people who went out of their way to make our trip as enjoyable as possible. We knew, like every other traveller, we were just 2 more in a never-ending line of holidaymakers yet we felt 100% of the time that we were special. Nothing ever was too much trouble. All three venues/experiences were beyond 5 stars and better than excellent. We have been lucky enough to enjoy many holidays over the years and normally although overall good there has always been something or other that was either disappointing or not as expected. This trip is the exception. There was nothing, not one thing, that failed to meet or exceed or expectations. I doubt it is possible to get perfect in a holiday but this trip was pretty much as near to perfect as I believe is possible. Wayfairer Travel were brilliant from start to finish. The Sales Team especially Amelia were very helpful in offering options and changes to our schedule to ensure everything met our needs and budget. We told her what we were looking for and what sort of safari we wanted and she picked out the options that she thought best met our wishes. Everything she chose was exactly as offered. The Concierge Team, including Chanelle, kept us up to date with everything we needed to know up to and throughout the trip and were very helpful in organising our add on trip to Devils Pool at Victoria Falls. It has been an absolute pleasure to deal with a company who genuinely want to provide their customers with amazing service. So, to conclude. Would we recommend Wayfairer Travel?. Unreservedly YES.”

Wayfairer Travel 5 star review on 22nd November 2023

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“Wonderful travel concierge service. The team planned our family trip to Japan from scratch with just 2 months notice and managed to tick everything off our list. Hotels and tours were booked and everything ran smoothly during on out time in 3 different cities and we had a wonderful time with our very friendly, local tour guides. Would definitely recommend using their services for easy vacation planning.”

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“very professionally, everything went to plan and we were very satisfied”

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“Great experience and professional service since the start. The exporience with the people and all the lodges where amazing.”

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“Wayfairer organised our remote safari/beach honeymoon to Tanzania for us, and it was flawless. The most perfect honeymoon. The staff and concierge took time to understand exactly what we wanted. We were astounded when on holiday that we didn't need to think about a single thing - we just had to turn up and enjoy it! I can't recommend the company enough, and will use them again.”

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“We found Wayfairer provided an excellent service and tailor made our safari trip to Tanzania and Zanzibar to our requirements. All transport, accommodation, food and guide 100% and would love to travel with them again.”

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“Fantastic experience. The service We received from Wasyfairer was excellent. Friendly and efficient. Thank you”

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“Wayfairer Travel was amazing! I highly recommend them for any trip. My husband and I have always arranged our own vacations for years. When I started to plan our trip to Japan, I was having difficulty determining where to stay, how long to stay in each area, and how to get from city to city. That's when I discovered Wayfairer Travel. I loved how they set an itinerary just for us based on what we wanted, they gave us options for hotels/ryokans in each destination, and they arranged the travel by train, bus, and metro for the entire trip. There were so many extras such as full day guides in Tokyo and Kyoto, a biking excursion in the Japanese countryside, a tea ceremony in Kyoto, a dinner experience in Tokyo, private drivers to and from Haneda Airport in Tokyo, to the train station in Tokyo, and to and from the train station near Hakone. They also added a stopover in a thatched-roof farming village in the countryside. We received both electronically and via mail a complete guide and itinerary with details of everything that we would need. We were also given booklets for each city that listed places of interest and their local team's favorite restaurants and bars. We found these booklets so helpful when arriving at each new destination. The ground team in Japan was perfect also. I contacted them late one day for restaurant recommendations for a particular type of food that we wanted. Not only did they provide several options, they also made the reservation for us. Our vacation was seamless. We were on our own which is how we like to travel but with the added benefit of having Wayfairer Travel at our fingertips. The hotels were lovely and the location of each one was so convenient in each city. I would have never been able to figure out where to stay in each city. I was recommending Wayfairer Travel to couples who I met in Japan, and since I have returned to Texas, I have told all of my friends to use Wayfairer for future trips. I will definitely use Wayfairer Travel again and again!”

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“I can't say enough nice things about Wayfairer. I booked a trip to Kenya for a safari and Jess was so patient with me, providing all the different options available during the time I wanted to travel. When it came time for the trip, I knew what to bring, had a detailed itinerary and the experience was completely seamless. Ruth was my concierge and went above and beyond to ensure that my trip went smoothly. From the accommodations, transfers and food, everything was wonderful! I would definitely book with Wayfairer again for my next adventure.”

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“Wayfairer couldn't have organised a better holiday. Everything was perfect, ran smoothly and it was the best trip we have ever taken. Would definitely use again and heartily recommend their services.”

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“Our safari and coastal holiday to Kenya was organised to perfection. Jess listened and came up with the perfect holiday: Ol Pejeta holiday cottages, Masai Mara, Kilifi and Watamu. Everyone we met, our guides, lodge staff and hotel staff were delightful and very welcoming. The safari guides were very knowledgeable and enthusiastic. Great surprises happened for my birthday and our 40th wedding anniversary. Our itinerary ran very smoothly and when a local plane was 2 hours late, Jess and Chanelle organised fast tracking through the airport so we could catch our international flight home. Marvellous!”

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“Wayfairer organised our 19-day safari experience and we had an amazing time!! Rwanda - Kigali, Gorilla Trekking in Uganda, safari in Ruaha National Park,Tanzania (including a sunrise hot air balloon trip), safari in Nyerere National Park Tanzania and a super relaxing time at the end on Mafia Island. This was the first time we have used Wayfairer, and I’m sure won't be the last. We'd done some research beforehand and originally approached 3 travel companies to come up with an itinerary and quote for our trip. I can honestly say that Maggie - our consultant at Wayfairer - was the only one who really listened to what we wanted to achieve and importantly our budget. Maggie quickly came back with an excellent itinerary, of course, this chopped and changed a bit as we refined the details, but nothing was too much trouble. For the Uganda leg, Maggie encouraged us to book the Gorilla “habituation” experience, which was a great call, as we were able to spend much more time with these magnificent animals. All the accommodations, drivers on the ground, guides etc that Wayfairer organised were excellent and the whole trip went off without a single hitch. A great example was the “4 Gorilla’s Lodge” they recommended to stay in for our Gorilla trekking – it was super comfortable and literally a 5-minute drive from the Bwindi National Park HQ, where the treks start. A real positive compared to others we met who had stayed in lodges well over an hour’s drive away! We really liked the online multi-media itinerary that Wayfairer put together and it was great to share this with friends and family before we went. Once the itinerary was finalised and booked, the incredibly useful and helpful Wayfairer concierge service kicks in, providing all the information (visa requirement, vaccines etc) you need to ensure a smooth problem free trip. For our contact – “Toon” - no question was too small and they were always promptly answered. We had such a great time on this trip, that after the gorillas and safari, we felt compelled to send email updates and photos to Maggie and Toon – never done this with any other travel company! A great trip, super well organised – well done Wayfairer! Where to next?”

Wayfairer Travel 5 star review on 8th November 2023

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“Thinking about going on a safari planned through Wayfairer? Stop thinking and just do it. You will be so glad you did! Eleanor planned our trip to Kenya and it was seamless in every way. She was patient and encouraging as we waded through our options and changed our minds a time or two. Our hotels, lodges, guides, and drivers were all top notch. Thea, our concierge, guided us through details and checked in with us every few days while we were on safari. I would recommend them to anyone wanting to go on a safari.”

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Wayfairer Travel is rated 4.9 based on 558 reviews