Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.94

4.9 Rating 585 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

Write Your review

Tell us how Wayfairer Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfairer Travel 5 star review on 27th December 2024

Mike And Kate - Sydney Australia

Wayfairer Travel 5 star review on 14th December 2024

453

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing this disappointing review regarding the suggestions given to my family for our coastal part of the trip to Kenya by Wayfairer. As a travel agent, your website states you are a "luxury specialist." It being our first trip to Africa, I wanted to make sure my family and I would have a good time. Knowing that there was a commission attached to this convenience, I went ahead and used Wayfairer to have no regrets. I used your agency because you have people on the ground in Kenya who could further advise you on specific locations regarding the weather during certain months/seasons. Beginning at the sales pitch by Jess Tyers, I was told that Watamu Beach in Malindi will be a great spot for my family, and especially my 3 teens, for the Italian restaurants, gelatos, and water sports. Never was there any mention of rainy or seaweed season!! Had Jess been a bit more aware, and honest and used the resources the agency maintains at the ground level, she would have known that July is rainy/seaweed season up until August. Every local I met mentioned that this is not the right time to come to Watamu, including management at Medina Palms. Upon arrival at Medina Palms, we were greeted with tropical weather which includes rain and with which comes seaweed. The entire beachfront was filled with seaweed and the rain was on and off, more on than off. Due to the rain, came the mosquitoes, another negative we had to deal with. Most restaurants, especially the Italian ones were closed for business and wouldn't open until August. My son wanted to do deep sea fishing which was also closed. Speaking to Som, the Wayfairer agent, we were told that Italians open for business in August because that's when they arrive. I wished Som would have passed that critical piece of information to Jess at the time of my booking. My family and I were staying at the resort for 5 nights! After complaining to Wayfairer, I was told that this was a one-off storm that brought in the seaweeds. They used Google to verify this was a "one-off" storm. Having agents on the ground means nothing because Google is the agency's first and foremost reliable source. What is happening on the ground level, the experience a person is going through is not viable if contrary to what Google has to say about the weather. The management and employees at Medina Palms were shaking their heads as they told us this is not a one-off storm as this is how the entirety of the season. In conclusion, we had a terrible time at Watamu Beach. My husband and I were celebrating our 20th anniversary and that turned to dust. Our expectations shot down to zero once we encountered the tropical weather. As far as I can see, Wayfairer is about taking the money and leaving the customer dry. They will lay the blame on everyone and everything else, including nature, and fail to confess to their own mistakes. Based on my pictures and collected emails from the various resorts, I demand a portion of my money back from the coastal part of the trip. This is Wayfairer's fault for giving out bad suggestions without any kind of research on the type of season the coast of Kenya is experiencing. Customers BEWARE!”

Wayfairer Travel 1 star review on 21st July 2023

Helpful Report

Dear Nazlee, We are sorry to hear of your disappointment with your trip to Kenya and that in covering your flights we have shown our commitment to you as our customer. As mentioned, July is typically a good time to visit Watamu and, while there can be seaweed, what you have experienced is indeed very bad luck as a result of the storm prior to your arrival. We hope you retain positive memories from your week on safari before your beach stay and we wish you the best with your future travels. The Wayfairer Team

“Customer service was very good from start to finish. We discussed our requirements over the telephone with Maggie who drew up an itinerary which we were able to amend. During the holiday in Tanzania we contacted the concierge department and they were quick to respond. After our return, we spoke by 'phone again to provide our feedback, and we felt that our suggestions were taken seriously. The holiday itself was wonderful and extremely well-organised. On safari we saw everything anyone could wish to see, in our own vehicle with an excellent guide who was a very good driver. The tented camps were well-selected with very good food and friendly, welcoming staff. The trip was to celebrate big birthdays and at each tented camp we were treated to singing and dancing and a birthday cake! We were made to feel very special. Our week in Zanzibar was also very enjoyable and the comments we made about a couple of things were noted. We would both definitely recommend Wayfairer Travel.”

Helpful Report

Dear Sue and David, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had a fabulous trip to Tanzania and Zanzibar to celebrate your birthdays and that you saw so much wildlife on your safari. We are so pleased that you had a great experience with the Wayfairer Team, especially Maggie and we look forward to working with you again in the future. The Wayfairer Team

“We were very impressed in the lead up to our Botswana with the organization and helpfulness and the safari didn’t disappoint. Each place we stayed was incredible and the service was next level. Everything was seamless and travel between each campsite was on time and no waiting around. We had the best time and would recommend wayfairer to our friends for any trip to Africa. We will be calling on you again next year to help plan a trip to Alaska! The only minor comment we’d make is that it was a little colder than expected/informed and luckily we had thick coats with us. Also the travel between camp and runaway for 2nd lodge was a little far (2hrs) to be doing early in the morning in a safari vehicle…too cold!”

Helpful Report

“From the very first inquiry I made with Maggie at Wayfairer last year, through to the concierge services, to arriving in Uganda, and throughout the entire trip, the service has been second to none. The entire holiday went without a single hitch. The driver, John, and David, our Guide for the week, were always punctual and polite. All hotels and lodges were outstanding, but our particular favourites were the Ishasha Wilderness Camp, and the Lema Wildwater Lodge, Jinja. Speke (the ground operator in Uganda) kindly arranged a sundowner for us at Ishaha Wilderness Camp as a surprise. I cannot begin to explain the shock of having such a wonderful surprise; I don't mind admitting I was overcome with emotion, and it'll be a memory we will both cherish forever. The staff at all locations were professional, friendly and polite, and the food exceeded our expectations. There wasn't one single meal we didn't enjoy. David, our guide for the entire week, was extremely friendly and approachable from the first moment we met him. He passed on his extensive knowledge about the wildlife, the history of Uganda, as well as the interactions between tourism and the communities, which benefited our understanding on a daily basis. I cannot recommend highly enough”

Helpful Report

Dear Louise, Thank you for taking the time to write such a lovely review. We are delighted to hear that that you had a wonderful trip to Uganda and we are so pleased that you enjoyed your sundowners at Ishasha Wilderness Camp. It is so good to hear that you had a great experience with Wayfairer Travel, especially Maggie. Thank you for your kind recommendation and we look forward to working with you again in the future. The Wayfairer Team

“Wayfairer and Juan assisted planning our trip to South Africa. They were very knowledgeable and professional. Juan was very responsive with answers when I had any questions at all. It was very nice working with Juan and will definetly use this company again. I have recommended them to friends and family. The vacation was perfect thanks to Juan and Wayfairer.”

Helpful Report

Dear Kathleen, Thank you for taking the time to leave such a glowing review. We are delighted to hear that you had the perfect vacation to South Africa and thank you for recommending Wayfairer to your friends. We are so pleased that you had a great experience planning your Trip with Wayfairer, especially Juan. We look forward to working with you again in the future. The Wayfairer Team

“Excellent service throughout. A wonderful trip and truly a holiday of a lifetime. Thank you.”

Helpful Report

Dear Mike, Thank you so much your leaving a review, we are thrilled to hear that you had a wonderful holiday and had a great experience working with the Wayfairer Team We look forward to helping you plan another holiday in the future. The Wayfairer Team

“We just returned from a fabulous Kenya vacation for our family..ages 3 thru 70. Jess gave us great advice, offered wonderful accommodations, was really flexible, was willing to work with our budget. June helped us implement the trip. Thanks to both of them.”

Helpful Report

Thank you for writing such a lovely review. We are thrilled to hear that you had a wonderful family vacation to Kenya and enjoyed all the accommodations you stayed at along the way. We are so pleased to hear that you had a great experience with the Wayfairer Team, especially Jess and June. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer organised our trip to Tanzania & Zanzibar. From initial contact Leonie and the team were very professional & informative. They listened to our requirements and put together an amazing itinerary within our budget. We were kept Informed every step of the way. The holiday was amazing and all went smoothly. We felt confident that Wayfairer were only a call away should an issue arise. We wouldn't hesitate to use Wayfairer for our next holiday!”

Wayfairer Travel 5 star review on 10th July 2023

Helpful Report

Dear Helen, Thank you for taking the time to leave such a lovely review, what great photos! We are delighted that we had an amazing trip to Tanzania and Zanzibar and that you enjoyed your itinerary. We are so pleased that you had a great experience with the Wayfairer Team, especially Leonie. We look forward to working with you again in the future for your next holiday. The Wayfairer Team

“We enjoyed working with Josh and Toon to plan our Botswana holiday. Great trip. Hope to visit again soon. Thanks.”

Helpful Report

Thank you for taking the time to leave a lovely review. We are thrilled that you had an amazing trip to Botswana and had a great experience with the Wayfairer Team, especially Josh and Toon. We look forward to working with you in the future. The Wayfairer Team

“Incredibly helpful service and access to the best facilities and great rates. Don't book anywhere else.”

Helpful Report

Dear Jon, Thank you for taking the time to write a lovely review. We are delighted to hear that you enjoyed your trip and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“It was great to work with Wayfairer to plan our once-in-a-lifetime trip to Tanzania. We had an excellent safari that exceeded our expectations.”

Helpful Report

Dear Shaun, Thank you for taking the time to leave such a great review. We are thrilled to hear you had an amazing trip to Tanzania and had a fantastic time on safari. We are so pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“This was a dream trip I had thought about for years and somehow they managed to exceed what I had hoped for. Could not have asked for more.”

Helpful Report

Thank you for leaving such a lovely review, we are so pleased that you had your dream trip and it exceeded your expectations. We look forward to working with you again in the future. The Wayfairer Team

“Fantastic service; fantastic locations; fantastic trip. Will definitely be usuing the company again!”

Helpful Report

Dear Rachel, Thank you for leaving a lovely review, we are delighted to hear that you had a wonderful trip and a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer went above and beyond for our March 2023 Safari. They seamlessly handled 4 reschedules due to the Covid pandemic (this was originally a May 2020 itinerary). The lodges, staff, food, everything exceeded every expectation I had, and the travel between locations was so easy. I cannot thank Rebecca, Carmen, and Toon enough 😊”

Helpful Report

Dear Jordan, Thank you for taking the time to write such a lovely review. We are delighted to hear that you had a wonderful safari, after having to reschedule so many times and that it exceeded all you're expectations. We are so pleased that you had a great experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“An outstanding experience with Wayfairer, Cat and Juan helped to organise, and manage, an amazing safari for a group of six. Their meticulous planning, endless enthusiasm and huge knowledge of the area meant that we had a truly unforgettable experience, we even had a fabulous birthday party in the middle of the Mara. The highest recommendation is that we plan to use Wayfairer again and again !”

Helpful Report

Dear Samantha, Thank you for writing such a lovely review. We are delighted to hear that you had a wonderful safari and made some amazing memories. We are so pleased to hear you had a great experience with the Wayfairer Team, especially Cat and Juan. We look forward to working with you again in the future. The Wayfairer Team

“We had our first holiday with Wayfairer Travel in May 2023. Josh helped us organise and plan an incredible 16 day trip to Namibia and Botswana with our friends. Josh listened carefully to what we wanted from our holiday and using his first hand knowledge he helped us formulate our bespoke trip and gave us some great advise. Juan from the concierge team also was great at helping us get ready for our holiday. We have already recommended Wayfairer to other friends who have now booked at trip to Vietnam. I would definitely use Wayfairer again in the future.”

Helpful Report

Dear Sally, Thank you for taking the time to write such a lovely review. We are delighted that you had an amazing trip to Namibia and Botswana and that you had a great experience with the Wayfairer Team, especially Josh and Juan. Thank you so much for your recommendation to your friends and we look forward to working with you again in the future. The Wayfairer Team

“This was my second trip with Wayfairer - my first (to Africa) was so amazing, I was worried that I would be disappointed.....not a chance. Once again, the itinerary, the guides, the little touches, were superb. I am already thinking about what trip I will have Wayfairer plan next! For anyone trying to decide where to go - Peru was absolutely amazing! It may be one of the most under-rated countries. Machu Pichu was breathtaking, but there was also so much more to see and do! The people were wonderful, the food was fabulous and the cost is so reasonable that I would highly recommend this country. Just be sure to bring an extra suitcase for the alpaca clothing, blankets etc that you will want to buy - and let Wayfairer take you on amazing journey!”

Helpful Report

Dear Suzanne, Thank you for taking the time to leave such a glowing review. We are thrilled to hear that you had an amazing trip to Peru and enjoyed all the sites and culture this beautiful country has to offer. We are so pleased you had another great experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“This was a long anticipated and special occasion trip that was managed with care and consideration. There were a few minor quibbles inevitably but we were guided to places we might not have considered that gave us access to wildlife without hordes of others, in fact mostly alone, and with wonderful guides, drivers and lodge managers. Highly recommend.”

Helpful Report

Dear Stevie, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had a great trip and saw some amazing animal viewings with your knowledgeable guides. We are so pleased you had a great experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“The safari programme was put together very well, great choice on variety of lodges and animal viewing. The logistics ran very smoothly, very impressive! The safari guides were mostly super knowledgeable and fantastic warm people.”

Helpful Report

Dear Katerina, Thank you for taking the time to leave such a lovely review, what an amazing video! We are delighted to hear that you had an enjoyable safari and had incredible animal viewings. We are so pleased that you had a great experience with the Wayfairer Team and look forward to working with you again in the future. The Wayfairer Team

“Very helpful service. I really enjoyed the trip.”

Helpful Report

Dear Joey, Thank you for taking the time to leave a great review. We are so pleased you had an enjoyable trip and look forward to working with you again in the future. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 585 reviews