Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 559 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

Write Your review

Tell us how Wayfairer Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wayfairer were fantastic to work with for our holiday to Thailand. Harry was attentive an d very patient & I felt like he really listened to what we wanted from our holiday. We had a fantastic time & would highly recommend Wayfairer.”

Wayfairer Travel 5 star review on 20th May 2018

Helpful Report

Thank you for this excellent review Rachael, it was a pleasure to work on a great Thailand holiday for you. Please don't hesitate to come back to us with your future holiday plans, as we would be delighted to help. Harry

“My experience with Wayfairer was extremely positive. The professionalism and service exceeded my expectations. Thea was always there when i needed her or if i had any questions. I could count on her for a prompt reply, and she worked tirelesly to find solitions to my every need right down to the last minute when I had an unexpected personal circumstance that affexted my travel plans. Thanks to her it all worked out. I will gladly use Wayfairer for my next adventure.”

Wayfairer Travel 5 star review on 11th May 2018

Helpful Report

Thank you so much for the wonderful review and the fantastic photo! I am delighted we were able to get you out there despite the last minute complications. Hopefully we will be able to send you away again soon on a memorable holiday. Thea

“Harry at wayfairer patiently created an amazing holiday for myself and my daughter 15 meeting up with my older daughter in Thailand. We only had a week but managed three locations without feeling like we had overdone things; two nights whizzing round Bangkok, followed by kao Sok National park in the south. We loved staying in simple rain forest bungalow accommodation and the day spent boating walking and swimming in and around kao Sok Lake with its dramatic jungle covered peaks jutting out of the water. We also enjoyed some very special time with two retired female elephants next morning who seemed to relish their feeding and washing routine with visitors. Finally we stayed at an indulgent resort hotel in Phuket for a couple of days of being pampered by the pool and beach. Everything was taken care of in terms of transport from one location to the next so all the worry was taken away. We had a really memorable time celebrating my and my daughters birthdays in the jungle. Thankyou !!”

Helpful Report

Thank you for this fantastic review Faye. I am thrilled that you and your daughter had such an amazing holiday in Thailand and that your birthday celebrations were so special. Thanks again. Harry

“We booked our honeymoon to Tanzania with Wayfairer. Tom gave us excellent suggestions for accommodation and itinerary and organised it all, including transfers. It all went very smoothly and the trip was fabulous. We stayed at Lake Manze in the Selous game reserve, an open safari camp with very knowledgeable and helpful guides and managers, followed by all-inclusive at the Sea Cliff Resort in Zanzibar. The Sea Cliff was wonderfully relaxing and welcoming. Thanks to Tom for an incredible honeymoon experience. We would definitely use Wayfairer again and have already recommended to friends.”

Helpful Report

Thank you for this fantastic review Nicola and you are most welcome. I'm really pleased that everything went so well for you on your honeymoon and it's great to hear that you've been recommending us to your friends. Thank you. Tom

“Exception trip over 2 weeks across Northern India from Pakistan border to Myanmar Border. Organisation was exceptional from first meet and greet , all drives and guides were top class, hotels etc. A tough job for Wayfairer to organise this trip, but all undertaken and delivered with top class professionalism. I would highly recommend.”

Wayfairer Travel 5 star review on 20th April 2018

Helpful Report

Thank you for your excellent review Julian. It was a real pleasure working on this itinerary with you on your second trip to India with us. A really remote, interesting and unusual itinerary which I really enjoyed working on. I'm so pleased that you enjoyed it so much. Tom

“I really enjoyed our family tour to Thailand and all the hard working by the staff ( Thanks Harry ! Thanks everybody!) who put up together such a beautiful itinerary . I very much enjoyed our guide Nui and her placid , easy personality trying to explain her country in a funny , enjoyable way . I found her accesible, caring and sweet ( and with a nice sense of humor) . I particularly enjoyed the Cooking Class ( great team - husband&wife - and great food) . I will never forget the Tree House hotel in Chaing Mai ( fantastic in every possible way ) hotel in Chiang Mai.”

Helpful Report

Thank you for this wonderful review Susanna. You're most welcome of course and I am so pleased that you'd your family loved Thailand every bit as much as I do. Harry

“Tom organized a fantastic safari experience for us with Saruni Wild lodge in Masai Mara region. The Saruni lodges were spectacular! The Saruni Wild he recommended was beyond all our expectations in comfort, location, service. The people there were constantly friendly and fantastic hosts. We could not believe we had the whole place to ourselves! There are two more tents, but ours, the family tent, was the only one occupied, so we had the place to ourselves. The manager, Cecilia, hosted us for dinner the first night, answered all our questions, shared her stories. She is an amazing woman! The second night was not at Saruni Wild, though, because it rained so much they had to evacuate us for security to the other location, Saruni Mara, where they put us up in the family bungalow. Even though it was also fantastic and comfortable, with electricity and wifi, we missed the rugged exposure of the Wild camp. We are glad we got to see both, and we would definitely recommend Wild over Mara for future travelers, if they are OK not having electricity and wifi… it is just as comfortable, and the location is absolutely extraordinary, with wildlife grazing just outside your tent in the morning, with a shorter drive to get to places to watch more wildlife, and with spectacular sunsets sitting by the fire in the evening.”

Helpful Report

Thanks for this excellent review Ricardo. I'm so pleased to hear that you enjoyed your safari so much and that you really got to experience the best of the Masai Mara in Kenya. Please don't hesitate to get in touch about any future travel plans as we would be delighted to help again. Tom

“The holiday to Cambodia was absolutely awesome. Entirely seamless from start to finish with the most incredible hotels. Thea was excellent and put together one of our best ever holidays! Was the first time I have used a travel company to book a trip and wish we had done it sooner.”

Helpful Report

Thank you so much for the fantastic review Tom. I'm so pleased that we have converted you to use a specialist company and I look forward to sending you away on your next adventure soon. Thea

“Everything what we wanted and hassle free”

Helpful Report

Thank you for your review Paul. I'm so pleased that everything went so well on your trip and that you got everything you wanted from it. Please don't hesitate to contact us again about your future holiday plans. Tom

“An amazing experience.. We managed to see quite a lot considering we were only there for 2 weeks and wanted to laze on the beach for most of the holiday. Thea, our agent, was a star who put together a fantastic mix of historical sites, amazing jungle adventures plus the all important relaxing on the beach and soaking up the sun! We really felt very well taken care of throughout the whole trip, and we had to travel a fair bit!”

Helpful Report

Thank you so much for your wonderful review Lisa. It was a pleasure to create such a memorable holiday for you both and showcase some of the fantastic sites that Thailand has to offer. Thea

“Excellent pre-travel guidance and advice and very accommodating and flexible when making holiday arrangements. Personal contact (Tom) available to advise and help in every way.”

Helpful Report

Thank you for this excellent review Catherine. It was a pleasure to help make this plan come together and I'm delighted that you had such a wonderful time on holiday in Tanzania. Tom

“Our trip to Vietnam in January 2018 went very well and we came home with many happy memories. The diversity in the choice of hotels was perfect, from the Essence Palace in the heart of Beer Street to the tranquility of the Aqua bungalow at Verdana. The staff, drivers and guides were wonderful and really looked after us, all going the extra mile to make our stay in their country special. One thing we did notice about the majority of the hotels was they were not honouring their "save the environment" policy and insisted on replacing towels on a daily basis. We loved the itinerary and staying the extra nights really allowed us to soak up the atmosphere, although we did feel we spent unnecessary time at airports with all the internal flights. On reflection we would probably have suggested a train journey from Hanoi to Hue to cut down on flights. Once again thanks very much Harry for putting our holiday together and making the trip a fabulous one.”

Helpful Report

Thank you for your review Liz, I'm so pleased that you have such happy memories from your holiday to Vietnam. Harry

“Everything went smoothly. Transfers, car hire and accommodation. Places recommended were spot on, accommodation likewise.”

Wayfairer Travel 5 star review on 9th March 2018

Helpful Report

Thanks for the great review Pam! I'm delighted that everything went so smoothly and that you enjoyed the locations and accommodation choices we recommended for you. Please don't hesitate to come back to us with your future holiday plans. Tom

“From the very beginning Wayfairer listened to everything we requested and acted accordingly. This meant that our holiday was a truly memorable event.”

Wayfairer Travel 5 star review on 8th March 2018

Helpful Report

“My wife and I have recently returned from a three and a half week tour of Cambodia and Vietnam arranged by Wayfairer. The variety of experience was wonderful, the hotels were excellent, the guides and drivers varied from very good to outstanding and the arrangements went like clockwork. A really memorable time which we both thought represented great value for money. Derek Miller”

Helpful Report

“The total organisation of the holiday from the first email with Tom to the last plane home. Nothing was too much trouble leading up to and during the holiday. The staff and families we met were so lovely. Couldn't fault any of it.”

Helpful Report

Thank you so much for this great review Shirley. I'm thrilled that you and Robert had such a brilliant time and that this holiday lived up to everything you had hoped it would be. Tom

“After getting married in May 2017 we decided that we wanted to do something a little different for our honeymoon. We decided that we wanted to go on safari but also, if possible, have some time to relax as well. Since this was something a little out of the ordinary as it involves booking light aircraft etc we decided that we would utilise the expertise of a tour operator to book our Honeymoon. After discussing options with various we decided to go with Wayfairer Travel. Tom was extremely helpful in giving us advice and ideas for what would work best for our date requirements and budgets. We ended up staying for 3 nights on Safari at the Mivumo River Lodge in Selous followed by 4 nights at The Residence Zanzibar on Zanzibar island. I would recommend their service to anyone wanted to book a safari. We are very much grateful for all of Tom’s help to make our honeymoon something that will shall never forget.”

Helpful Report

Thank you so much for your fantastic review Richard. I'm thrilled that you had such a wonderful honeymoon and that you enjoyed our service. Hope to plan many more safaris together in the future. Tom

“Harry organised our recent trip to Vietnam and Cambodia and having listened to our requirements he really came up with the goods....The accommodation was superb, the guides were wonderful and the itinerary perfect. I would certainly have no problems recommending Harry and the team at Wayfairer to anyone.”

Helpful Report

Thanks for the fantastic review Liz. I'm delighted you and Angie both had a fantastic time and look forward to helping you plan another holiday in the future. Harry

“Good personal service initially. The recommendations for the two Safari Lodges were spot-on. We were also pleased with Lux le Morne with one or two reservations. The organisation of all our transfers was excellent and we were happy with the standard of vehicle and the drivers at all times. Overall, the holiday was really enjoyable !”

Helpful Report

Thanks for this lovely review Katharine and I'm delighted to hear that you really enjoyed your holiday :) Tom

“My family and I have just returned from our 2 week trip to Thailand. We contacted a number of different agents, but Harry was the one who understood our needs and created an itinerary that worked well for all of us. We sent our ideas and preferences to Harry and the trip ticked all the boxes. We managed to visit many beautiful parts of this fascinating country and got some insight into Thai culture. Harry was very responsive throughout, flexible with any changes we wanted to make and made sure everything was running smoothly during our stay. I would recommend Wayfairer Travel without hesitation. Keep up the good work.”

Helpful Report

Thanks so much for the great review Irina, i'm glad we were able to give you a trip to remember! Look forward to hopefully welcoming yourself, Michael and the girls on another Wayfairer holiday in the future! All the best for 2018. Harry

Wayfairer Travel is rated 4.9 based on 559 reviews