Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 558 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

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“Wayfairer took the stress and strain of making all the many bookings and coordinating reservations, rental cars, internal flights, and other activities. Before going firm on the final itinerary, Wayfairer were very flexible in allowing us to make special requests, make changes etc. Moreover, because they knew the country so well they were able to make suggestions that we had not even considered.The lodges that they booked for us in South Africa, in the areas that we wanted to visit, were all of a very high standard. Their attention to detail was impressive. The Travel Pack that they provided covered every aspect of our trip, including detailed driving instructions between locations, local contact information, and tickets for sightseeing trips and internal flights. Everything that they planned went smoothly. No stress necessary on our part! Very happy with the quality of the service .... including checking up on us 3 days into our holiday. Will use Wayfairers again for sure.”

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“From start to finish they do that rare thing these days, and listen. Not only to what you want to do and where you want to go, but how you want to do it, offering considered guidance and advice along the way. As such we had an amazing experience, with every little detail thought about, every transfer made. The concierge service is an extra layer of service that really helps make you feel looked after at every step of the way. We will definitely be planning any further adventures with Wayfairer.”

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“We loved our New Zealand trip with Wayfairer! We wanted to pick a responsible travel company and looked at 3 options. Wayfairer listened to exactly what we wanted and came up with an amazing itinerary that covered everything we wanted and had some great extra suggestions, with a good balance of driving and sightseeing/adventuring. Plus it was right on budget! Everything they organised went without a hitch and our travel concierge kept us up to date and well informed. We would thoroughly recommend.”

Wayfairer Travel 5 star review on 28th February 2024

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“From start to finish, the great communication, the attention to detail and the level of service offered by Wayfairer staff made for a wonderful experience. Our trip to India was just magical with great accommodation, expert guides, luxury transport and knowledgable local reps. Huge thanks to Lotte, June and the whole team at Wayfairer/PeriPlus.”

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“Our family would like to say a big thank you to Wayfairer (Josh and Ruth) and all people involved to offer us this amazing time in Botswana. This trip was much more than a safari and well above our expectations. Wayfairer, thank you for recommending us this amazing destination for our first safari experience and taking care of our family paying attention to every small detail. Our stay in Chobe was brilliant and the camp you recommended was at a perfect location, friendly atmosphere, incredible people that made us feel at home out of home! We saw many many animals and really enjoyed one of our game drives when we saw a leopard hunting a small impala! Okavango Delta and your recommendation for Okuti was outstanding! I now understand why Josh proposed this incredible place, when we were discussing about this trip. Its the best place on earth we have visited and we have travelled a lot :) thank you for the amazing stay we had there, which gave us breathless experiences with hippos and lions. That was our first experience with Wayfairer and it was an amazing one. Highly recommened! Looking forward to raveling again with you soon.Thank you so much for organising such an incredible trip and offering us a lifetime experience!”

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“From the first enquiry for my horse riding Safari in Kenya, right through to the end of my holiday, Wayfairer kept me informed, and were there throughout. Nothing was too much trouble for them. The travel portal where all my holiday details were stored was an excellent idea, easy to use and always available. The Safari was reasonably priced and the level of luxury second to non. The accommodation excellent, and both my guide and the lodge staff could not do enough for you. All the travel and transfer arrangements were organised without a flaw and all went smoothly. I would recommend Wayfairer without any hesitation, and will definitely use them again for my next holiday.”

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“Our family of four had a fantastic safari in Tanzania, Kenya and Uganda with Wayfairer Travel. They planned and organized a flawless trip with fine lodging, super friendly and informative guides and smooth and easy logistics. Wayfairer's concierge made it easy to prepare for the trip and answered any questions we had while traveling. We saw an awesome assortment of wildlife across the three countries and savored our experience with the mountain gorillas in Uganda. We highly recommend Wayfairer!”

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“All of our transfers and connections went very smoothly. The arrangements for accommodation in Kenya were very good. We saw all of the big 5. Our trackers/ guides were exceptionally helpful and knowledgeable. Excellent itinerary. Very enjoyable break”

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“Superb itinerary and excellent driver and guide”

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“We used Wayfairer Travel to book our honeymoon, explaining the style that we were looking for, and they absolutely excelled in each area! We took in two countries and three locations, and each of them were incredible and were exactly what we were hoping for. We would absolutely recommend Wayfairer Travel to anyone for booking their next getaway.”

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“The arrangements for accommodations in the SA game park were very good. We saw all of the big 5 and then some. Our tracker/ guide was exceptionally helpful All of our transfers and connections went smoothly. Mozambique was amazing. Our accommodations exceeded our expectations. Charming helpful considerate staff; magnificent accommodations; exceptional food and beautiful beach. Our only suggestion is for people like me who booked a long time in advance Wayfairer could do more with keeping in touch between the down payment stage and the final payment”

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“Thorough and precise advise on the tour prior to trip by our travel specialist. Also during and after the holiday, Thea from the concierge team was always readily available for resolving any issues we had and followed up on how we were getting on. They were both extremely helpful and polite in dealing with us. Price of tour was definitely good value for money and made to fit around our budget with good choices of hotels and sight seeing. We would certainly be recommending Wayfairer to family and friends, at the same time look forward to booking more trips ourselves.”

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“Our honeymoon with Wayfairier was an amazing experience! Amidst wedding preparations, we had limited time for honeymoon planning and entrusted the agency 100%. They exceeded our expectations. Algo tipo Juan was there for every step of the way and made the experience incredibly pleasing and unforgettable :) We look forward to traveling with Wayfairer again soon!”

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“Overall, we had a wonderful time in India with its rich culture, and history. We adventured, experienced and learned a lot that we never had before! The lodging selections are excellent: clean and comfortable; Indian food from north to south, it is an adventure for me. I had a concern before the trip, but I loved almost all the foods along the way; The services, I have nothing to say but praise! We were all moved and touched! Realistically, nothing is always perfect. This trip for us, is the transportation: 1. Air India, cancelled my flights a few hours before the departure and we had such a struggle to find alternatives and also with high expenses, which goes out of my budget; 2. Domestic flights (4) and train (1) we had. None of them ran on time. Every time, it was delayed. This explains why our itinerary says each time when we have flight or train, that "spend the rest of the day as a leisure" ;-) 3. We were sent to a wrong airport after the Kanha national park, so the flight had to be changed into a late evening one. We arrived in Mumbai following early morning. But we did not miss any activities, just a few hours of sleep. We understand things happen. The local travel agency apologized a few times. We have no complaints.”

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“Customer Service on-point and friendly, price correct and all connections efficient and effective. We had delayed our holiday for 2 years because of COVID and staff at Wayfairer had changed in the interim, but all links were quickly picked up and customer service was correct. Perhaps we could have been given a little more advice about our options in Cape Town, but the Safari part of the holiday was way beyond expectations and we were given the very best advice on accommodation and location.”

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“I wanted to express my appreciation for the exceptional customer service I received from your team recently, especially to Jess and Lorna. Jess helped us to plan for our travel itinerary. We reached to wayfairer through the internet and she responded to us quickly with all the details on our concerns. We have problem with getting the entry visa. Jess and Lorna help us to sort it out even during the Christmas Holiday. From the moment I reached out with my inquiry, Jess and Lorna were prompt and attentive in addressing my concerns. I am incredibly impressed with the level of support I received. They organised with a great hotel and professional game driver to us. We enjoyed our trip very much. I will not hesitate to recommend your company to others based on the outstanding customer experience I had.”

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“Fabulous!, Terrific! , That's my experience with Wayfairer Travel. From the moment that Lotte, the travel coordinator, helped me arrange the venues for my trip to Vietnam, to the little extra special things that she added to the trip were very caring and special. Then came June , the travel concierge. I all my vacations, and I've had many, many. I have never had anyone as positively involved as June. During our travels, June would email me every day just to make sure that everything was going perfectly. She even heard thru our guide that I wasn't feeling well. So she contacted me immediately to see if I needed assistance, or should she alter our jampacked schedule. Wayfairer, coordinated and arranged everything, even airfare. They are a Keeper”

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“This has been the second time we have spent a vacation organized by Wayfairer. The first one was a family safari to Botswana and Zimbabwe, the second a city/culture trip for 2 to Bangkok and Siem Reap. And we are already in the process of planning the next family vacation with Wayfairer to Columbia. The planning of and communication before and during the trips were extremely helpful with a quick response time, great choices of things to do, valued feedback and smoothness. I would prefer if one received a breakdown of the cost when choosing between alternative items on the program but was told that that's not industry standard. In my opinion it wouldn't hurt the industry to be more transparent in this aspect. Wayfairer was also great in helping beyond the booked services (in this case lost luggage). Highly recommend to reach out to Wayfairer when planning your next exotic trip - for family as well as single/couple trips.”

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“Wayfairer arranged a week-long holiday to Rwanda to track Gorillas and golden monkeys in the Five Volcanoes National Park and then on to Pongwe Beach in Zanzibar for Christmas. The entire trip was out of this world and well beyond expectations! In the National Park we saw amazing gorillas, thanks to the Park rangers and their trackers. The accommodations (Five Volcanoes Boutique Hotel) were great, the meals were excellent and the service was exceptional. After returning from our trekking in the National Park, the hotel personnel cleaned our shoes and gave us a foot massage!!! Our guide, Kasemba from Speke was very knowledgeable and very accommodating to our needs. The Pongwe Beach Hotel in Zanzibar is right on the beach of the Indian Ocean and what a beach it is. The tide goes out and you can walk several hundred feet out on the sand and the beautiful seaweed. When the tide comes in, it is great swimming. Clean, clear water! Wayfairer took care of every detail from arranging for accommodation, guides, and drivers. We were in their hands from the minute we landed in Rwanda to the time we boarded our plane for our return home. Thanks Toon, Thanks Leoni, and Thanks Wayfairer for a memorable trip!”

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“We have just returned from a 3 week excursion to India topped, off with a stopover in Doha. This was our second Wayfairer trip (the first to Kenya/Tanzania last year) We used them again because they had earned the right for us to do so. This was another fairly expensive trip (we are at that stage in life, post children and pre nursing homes, where we are trying to do some 'stuff' for us.) Wayfairer absolutely get this. They listened and they delivered ... on budget and flawlessly. Our itinerary was ambitious and we discussed modifications a lot over several weeks - Lotte was always patient, enthusiastic and pragmatic. The staff on the ground looked after us in a friendly but highly professional way and we honestly wanted for nothing. Everything was planned and delivered without a hitch, from a huge selection of different staff - we have nothing but compliments and thankfulness for every single one of them. We felt extremely blessed and felt we were contributing in a way that felt ethical and beneficial to the local economies. Hmmm, now where shall we go next year ...”

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Wayfairer Travel is rated 4.9 based on 558 reviews