Login
Start Free Trial Are you a business?? Click Here

Wayfairer Travel Reviews

4.9 Rating 583 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 583 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

Write Your review

Wayfairer Travel 5 star review on 27th December 2024
Mike And Kate - Sydney Australia
Wayfairer Travel 5 star review on 14th December 2024
Anonymous
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 2nd December 2024
Chris Calia
Wayfairer Travel 5 star review on 1st December 2024
Anand & Toshi
Wayfairer Travel 5 star review on 14th November 2024
Jennifer
453
Anonymous
Anonymous  // 01/01/2019
The team at Wayfarer did a superb job of setting up our vacation that pretty much fired in all cylinders. A couple of minor things that took place but they fixed it very impressed and we use them again. I highly recommend them.
Helpful Report
The bespoke safari trip to Kenya was beyond my expectation. Wayfairer team put up a good show. They were responsive from D1 when I contacting them, arranged video call to learn our needs and came up with a detailed plan. Through the trip their advisory team was very responsive and almost 24x7 online to adjust our needs. Transportation was smooth (we were travel by domestic flights through the trip), resort picks were excellent (especially Eagle View in Mara), and the safari guides were very experienced. If anything to improve, I think the vehicle pick during our safari in Ambosali could be better if it was a closed trunk jeep instead of an open jeep (that national park was very dusty). Overall I'd rate them 5 stars.
Helpful Report
Dear Wei, Thank you so much for your fantastic 5-star rating of Wayfairer Travel! We’re happy to hear that your bespoke safari trip to Kenya exceeded your expectations. We appreciate your kind words about our attentive service and adaptability. We’re glad you enjoyed the smooth transportation and our selection of resorts, especially Eagle View in Mara. Your suggestion about the vehicle pickup in Amboseli is noted. Thank you again for your wonderful review. We look forward to helping you explore more destinations in the future! The Wayfairer Travel Team
Highly professional service, excellent support, reliability, client focus! Strongly recommended!
Helpful Report
Dear Alexander, Thank you so much for your excellent review and for awarding Wayfairer Travel a 5-star rating! We’re pleased to hear you found our service professional and reliable. Your feedback reinforces our commitment to client satisfaction, and we truly appreciate your recommendation. We look forward to providing you with more exceptional travel experiences in the future! Thanks again for choosing Wayfairer Travel! The Wayfairer Travel Team
Our South African holiday was a dream come true. Jess worked tirelessly with me to create the perfect vacation for my husband , our young adult daughters, and me. Every accommodation was top notch. We were in Johannesburg, Kruger National Park, Cape Town, and the wine country. I specified that I wanted a car and driver for every transfer an we got so much more. All of the drivers were incredibly knowledgeable and anxious to share their country with us. Wayfairer concierges regularly checked in with us during the trip, but I never had any issues for them because everything had been so well thought out ahead of time. Every single thing went off without a hitch.
Helpful Report
We are just back from our honeymoon in Kenya (4 day safari) and Zanzibar (7 days). From start to finish Wayfairer Travel have been excellent. The communication was first class and a special shout out to Juan Ramirez who was so great to work with. The recommendations were fantastic and it was a pleasure to use Wayfairer Travel in the lead up to our honeymoon. I would recommend Wayfairer Travel to all our friends and hope to use them again in the future.
Helpful Report
Dear Jan & Olly, Thank you so much for your feedback! We are thrilled that your honeymoon in Kenya and Zanzibar was a memorable experience for you both. Congratulations on your marriage once again and thank you for recommending Wayfairer Travel to your friends. We look forward to helping you plan your future adventure! The Wayfairer Travel Team
Wayfairer organised a wonderful trip to Uganda for my family in June 2024. We have travelled with Wayfairer three times now (Tanzania, Ecuador and the Galapagos and Uganda) and each time they have demonstrated their understanding of what we were after. Cissy, Toon and Leonie were great in planning the detail of the trip and were always very responsive in communication, ably accommodating any last minute requests. Our latest trip to Uganda was fantastic and everything went without a hitch. Going to see the Mountain Gorillas of Bwindi was an incredible experience, and one that I would recommend to anyone. Uganda itself is full of variety with rainforest, savannah, lakes and mountains and her people were all friendly and welcoming. Not the best place for a traditional safari, primarily go to see Gorilla and Chimpanzee, but we also saw Lion, Leopard, Elephant, Buffalo and a variety of antelope, other primates and birds galore. Overall, another great experience and one can have confidence that things will run smoothly when travelling with Wayfairer.
Helpful Report
I did not know what to expect on our first experience of going on Safari. I must say that Wayfairer travel and every staff member exceeded every expectation. I think we saw more wildlife in the first few hours off the plane than I expected to see on the whole trip, and the trip continued to exceed expectations. Our family group of 7, including seniors and children, were well taken care of in every way. Our trip was exactly what we requested and we had incredible support through the whole trip when questions arose. I would certainly recommend Wayfairer travel to anyone thinking about booking an African safari.
Helpful Report
Dear Mary, Thank you so much for your feedback! We are thrilled to hear that you had an incredible safari and that we've exceeded all of your expectations. We truly appreciate your kind words and look forward to welcoming you and your family back on another unforgettable adventure soon! The Wayfairer Travel Team
My daughter and I started our planning and relationship with Kat from Wayfairer Travel in 9/14/22. Our original travel date was in June of 2023 but we delayed it one year due to the covid19 restrictions. During that time Kat departed Wayfairer and Chanelle Cook took over our planned trip to complete the final details. The change from Kat to Chanelle was seamless in completing our Safari itinerary. All our questions and concerns regarding all issues were quickly replied to to our satisfaction. The actual trip as planned and executed was way beyond our expectations. This was our first trip to Africa for a safari and boy was it way beyond our expectations. Hats off to our wonderful driver/guide Issac with Duma. He was our perfect person and now family to take us on a fantastic 6 day safari where we stayed at Tarangire Treetops lodge, Ngorongoro Lions Paw Camp and Four Seasons Safari Lodge Serengeti. His experience and vast knowledge of Tanzania's parks and wildlife was awesome and educational. We bonded big time and look forward to seeing him on our next trip. After Issac dropped us off at the airport, we continued our trip to Zawadi Hotel Zanibar for rest and relaxation, then on to Londolozi Founders Camp in Sabi Sands which was our favorite place to stay on our trip. They did a great job of coordinating getting our lost luggage delivered in one day. From there we visited Victoria Falls stays at Chundukwa River Lodge which has beautiful horse to ride. Our last stop before heading home was to Cape Town, doing some wine tasting, Table Mountain tram, the Penguin colony and many other site of interest with our driver/guide Ismael. The bottom line is that we Love Africa, its people and its beauty. The phases and coordination of our trip was perfect by Wayfairer Travel coordinator Chanelle Cook. The accommodations, food and staff/employees at each lodge was fantastic. Best vacation we ever had.
Helpful Report
I'd recommend Wayfairer to anyone planning international travel. Specifially Malcom and June were specatacular at handling everything from initital planning to on the ground coordination and last minute changes. It was by far the best organzied vacation I have ever been on thanks to my Wayfairer team.
Helpful Report
Dear Nick, Thank you so much for your glowing 5-star review of Wayfairer Travel! We greatly appreciate your positive feedback and are thrilled to hear that your experience with us was exceptional. It is a pleasure to know that our team, especially Malcolm and June, left such a lasting impression on you. We are proud of their outstanding efforts in handling every aspect of your trip, from initial planning to on-the-ground coordination and even last-minute changes. It brings us joy to hear that your vacation was the best-organized one you have ever been on, thanks to our dedicated Wayfairer team. We genuinely appreciate your recommendation and kind words. Rest assured that we will continue to deliver the same level of excellence and personalized service to all our valued clients. Should you need any assistance in the future or know someone planning international travel, please do not hesitate to reach out to us. Once again, thank you for choosing Wayfairer Travel. We look forward to assisting you in the future and creating more unforgettable travel experiences for you. The Wayfairer Travel Team
We booked our honeymoon trip to Kenya for a safari trip with Wayfairer. We spent 3 days in Saruni Mara, 3 days in Saruni Samburu and 3 days in Diani beach and another day in Nairobi. Overall our trip is well organized and we had an amazing travel experience. Although there were some unexpected light aircraft delays, but our amazing concierge Peach was very helpful and was there for us anytime. Would definitely try to travel more with wayfairer in the future.
Helpful Report
Dear Zheng, Thank you so much for leaving us a kind review! Our team is happy to hear that you had such an amazing honeymoon trip to Kenya and that your overall experience was well-organized. Flight delays are an often occurrance but we are glad to know that Peach provided you with excellent assistance and support. Thank you once again for choosing Wayfairer Travel, and we can't wait to assist you on your next adventure! The Wayfairer Travel Team
We had the trip of a lifetime. Three weeks in Argentina and it was magnificent. The guides were knowledgable, the itinerary was well-planned and responsive to our requests, and the countryside was beautiful. Accommodations were lovely and food was excellent, including vegetarian options. No hiccups, everyone was where they said they would be when they were supposed to be there. Our first experience using a travel company and we would definitely book with Wayfairer again if we decided we needed help with planning.
Helpful Report
Dear valued client, Thank you so much for sharing your feedback. It's an honour to be a part of your holiday of a lifetime to Argentina. Your kind words towards our guide, the itinerary, and the accommodations treuly mean a lot to us. We take great pride in ensuring that our clients have a seamless and unforgettable experience. We hope to have the opportunity to assist you in creating more incredible travel experiences in the future. The Wayfairer Travel Team
I had a wonderful trip with lots of little personalized touches! My agent helped me plan the best trip with wildlife encounters plus comfort on the road.
Helpful Report
I had a multi-week journey to South Africa arranged for me through Wayfair and I don't think I could be happier with this decision. From the very first moment I spoke with Vernon and Peach (Praew) I felt reassured that I made the right choice for my first international travel. The team was very helpful in providing guidance, they were communicative, transparent, and did not apply pressure to make decisions. Even when I had difficulties on my part with a banking issue, the team did not give up. Every part of the trip was perfect. I did not have a single issue with any accommodations and Peach contacted me several times along the way to make sure everything was going well. If you are traveling internationally I cannot recommend this travel group enough and will be sure to use them in the future as well.
Helpful Report
Dear Brendan, Thank you so much for your fantastic 5-star review of Wayfairer Travel! We are absolutely thrilled to hear that you had such an amazing experience with us. It warms our hearts to know that from the very beginning, our team made you feel reassured and confident in choosing us for your first international travel. We pride ourselves on providing helpful guidance, transparent communication, and a pressure-free environment for our travelers, so it's wonderful to hear that you noticed and appreciated these aspects of our service. Even when faced with a banking issue, we were determined to help you every step of the way without giving up. We're delighted that every part of your trip was perfect and that you didn't encounter any issues with accommodations. Peach made sure to keep in touch with you throughout your journey to ensure everything was going smoothly. Your kind words and recommendation mean the world to us. Thank you again for choosing Wayfairer Travel, and we look forward to assist you in the future. The Wayfairer Team
The team at Wayfairer customized and arranged our recent trip to northern Argentina. We had a number of specific locations and activities we wanted to fit into our two-week stay. They were able to accommodate all of our wish-list items and also recommended a wonderful three-day excursion to the Ibera Wetlands that we never would have known about or discovered on our own. When traveling, I am usually the one in our family to do all of the planning, make all the arrangements, and keep us on course during the trip. Wayfairer took all of the heavy lifting off my shoulders for this trip, which made it a breeze and a true vacation. It was a pleasure working with them and I would do so again. Also, highly recommend Argentina - Buenos Aires, the Ibera Wetlands, Tilcara and Cafayate. Such a beautiful and diverse country!
Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024 Wayfairer Travel 5 star review on 3rd July 2024
Helpful Report
Dear Crystal, Thank you so much for giving Wayfairer Travel a 5-star review! We are thrilled that we were able to customize and arrange your recent trip to northern Argentina and have taken onboard the feedback you provided. We're delighted to hear that we exceeded your expectations and made your trip a breeze and a true vacation. It was a pleasure working with you, and we would be more than happy to assist you with any future travel plans. Thank you once again for your kind words and recommendation of Argentina - we agree that it is a beautiful and diverse country! The Wayfairer Travel Team
Wayfairer arranged an amazing trip to South Africa and Victoria Falls. Every detail including airport guides, transfers and accommodation suiting our taste and budget. From our first online meeting with Vernon their service was professional and very informative. The concierge service was also amazing to arrange extra services after our booking. They even checked in during our holiday to ensure everything was going well. Can’t recommend enough
Helpful Report
Dear Liza, Thank you so much for leaving us such a lovely review. It brings us great joy to know that you had an incredible time. We look forward to helping you plan another incredible adventure soon! The Wayfairer Travel Team
My husband and I just returned from a great trip to Victoria Falls, Botswana and Cape Town organized by Wayfairer. We had accommodations in five different places all of which we liked, and in three of them we were upgraded to higher category rooms than had been booked for us. We felt very well cared for the whole time. All the pickups, transfers and dropoffs worked incredibly smoothly. The detailed itinerary and the guest portal provided by Wayfairer prepared us well ahead of time, and, for the most part, we knew what to expect at each location.  In Vic Falls and Cape Town we organized our own itineraries. In Botswana we stayed at three different safari lodges which varied from very luxurious to pretty basic (but comfortable). From the warm welcome and personal attention at each lodge to the comfort of the accommodations to the high quality games drives and other excursions with extremely knowledgeable safari guides to the healthy and delicious meals provided we could not have had a better experience. The not-so-good: We rejected the first Botswana safari lodge suggested by the company after I realized it was a massive tourist trap. (This was subsequently confirmed when I ran into some unhappy people who had stayed there.) The much more authentic and exclusive lodge booked for us instead was fabulous. Then, the last safari camp was quite different from its description in our itinerary, making it obvious that Wayfairer was in fact not familiar with this place and the details of its safari activities. In spite of that we had a great (but different) experience there. One other thing: we had several international flight connections between three different African countries which we booked ourselves. Had Wayfairer booked them for us (they offered) we could have paid considerably more. Altogether we feel Wayfairer was a good choice. We had a wonderful and worry free vacation. (But do your own research!)
Helpful Report
Dear Beate, Thank you for your 4-star rating of Wayfairer Travel! We are thrilled to hear that you and Michael had a great trip to Victoria Falls, Botswana, and Cape Town organized by our team. We are also happy to hear that all the pickups, transfers, and dropoffs went smoothly, and that the detailed itinerary and guest portal provided by Wayfairer helped you prepare for your trip. Your positive feedback on the quality of the accommodations, game drives, excursions, and meals is highly appreciated. We take note of all your concerns and feedback and we apologize for any inconvenience caused. We are glad that you had a fabulous experience in the end. Regarding the last safari camp, we regret any discrepancies in its description and safari activities. We appreciate your understanding and are delighted that you still had an incredible time. Thank you for choosing Wayfairer Travel, Beate. We are delighted that you had a wonderful and worry-free vacation with us. Should you have any future travel plans, please don't hesitate to reach out. Happy travels! Best regards, The Wayfairer Travel Team
All the -arrangements worked flawlessly. My only complaint is that the pretravel instructions didn't give a sense of how very cold it is at night and early morning. I should have packed more long pants and foregone the shorts. And visitors to Tau Pan in the Kalahari should know that it's very dusty sandy - mesh shoes/sneakers get filled with very fine sand in very short order. Camp Mopiri was a little slow - not much in the way of game. I should have booked a place in Moremi NP instead.
Helpful Report
Dear Karen, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that all the arrangements worked smoothly during your trip. Your feedback regarding the pretravel instructions is duly noted. We currently provide packing guidelines in your final travel document but will highlight this information so that it is highly visible. Thank you for your feedback on Tau Pan and Camp Mopiri. In the future, we would be delighted to assist you in booking a place in Moremi NP, where you can expect a higher chance of game viewing. Once again, thank you for your valuable feedback, and we hope to have the opportunity to assist you again in the future! The Wayfairer Travel Team
From beginning to end -- trip planning to return -- we were extraordinarily well taken care of by the entire Wayfairer Team which responded promptly and knowledgeably to our interests and constraints and made it possible for us to experience the proverbial "trip of a life-time." Thanks! Heidi
Helpful Report
Dear Heidi, Thank you so much for leaving us a 5-star review. We are incredibly grateful for your kind words and for taking the time to share your experience with us. We sincerely appreciate your support and hope to have the opportunity to welcome you back for more incredible adventures in the future. Best regards, Wayfairer Travel Team
I was helped by Chanelle for my trip to Bora Bora. This is the first time I was using Wayfairer and She went out of her way to help me with every single thing. I would bug her with questions and she was so patient with me and answered all my questions regarding my itinerary.She was kind, very helpful and emphatic towards my last minute visa issues. The tailored made trip was a dream come true. I highly recommend them . It was one of the amazing experiences me and my daughter had. Chanelle ! you are the best !!! Thank you for everything !
Helpful Report
We recently booked our honeymoon to Kenya through Wayfairer Travel, and it was an absolutely incredible experience. From the moment we landed in Nairobi to our final day in the Masai Mara, every aspect of our trip was flawless. The itinerary took us from Hemingways Nairobi to Saruni Samburu, then to Saruni Wild, and finally to Mahali Mazuri. Each hotel was fantastic, offering exceptional service, delicious food, and knowledgeable guides. The seamless flow of the trip made our adventure stress-free and truly memorable. A special thanks to Josh, who helped us book the trip. He was incredibly flexible, offering us numerous options without making us feel overwhelmed. Thea, our travel concierge, was always available, kept us well-informed, and regularly checked in to ensure everything was perfect. The planning, the execution, and the overall experience exceeded our expectations. Wayfairer Travel made our honeymoon unforgettable, and we couldn't be happier with their service. Highly recommended!
Helpful Report
Dear Jack, Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had an incredible experience booking your honeymoon to Kenya with us. It's fantastic to know that every aspect of your trip, from landing in Nairobi to your final day in the Masai Mara, was flawless. We truly appreciate your kind words about Josh and Thea too! Warmest regards, The Wayfairer Travel Team
Wayfairer Travel is rated 4.9 based on 583 reviews