Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 559 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a fantastic bespoke family holiday. We wanted a safari and a week on the beach. The process was so simple and everything went to plan”

Wayfairer Travel 5 star review on 24th August 2022

Helpful Report

Dear Adeyemi, Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed working with us and we look forward to helping you plan your next holiday. The Wayfairer Team

“What a fantastic holiday I and my wife had, thanks entirely to Wayfairer Travel. With the airlines changing flights they bent over backwards to ensure the holiday went ahead. Knowing my wife is a nervous traveller, they even contacted the river lodge where we were staying to check we had arrived and settled alright. The accommodation was second to none and our guide on Safari was superb. I was expecting a holiday of a lifetime to celebrate our joint 60th birthday. We were not disappointed, in fact, it exceeded our expectations.”

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Dear Chris, Thank you for taking the time to leave us a review. We're so thrilled to hear your trip went so well and that your expectations were exceeded. Happy birthday to you both! We look forward to helping you plan your next big adventure. The Wayfairer Team

“We used Wayfairer Travel to plan our honeymoon which was meant to be in July 2020. Due to covid, we were unable to go until July 2022, but it was well worth the wait! The holiday was exactly what we asked for and we felt the concierges helped us make what we wanted work within our budget. This was unlike any holiday either of us had been on before. Everything was so smooth and well planned out. The rides to and from the airports and hotels were always on time and we were so happy we didn't have to worry about planning when to leave and picking a taxi company. The concierges were quick to respond to any questions we had and helped us with a detailed itinerary and info such as a packing list, suggestions for tipping, local customs, etc. (Special thanks to Toon and June!) We spent the majority of our holiday on safari with a few nights in Zanzibar at the end of the trip. Each accommodation wowed us- Lake Manze, Mdonya, and Z Hotel in Zanzibar. The food was great, the people were friendly, and the animals were spectacular. We had such a special holiday and each day we felt so lucky to be able to experience what we did. It was truly an unforgettable experience of a lifetime and we will always recommend Wayfairer to others and look forward to booking another holiday in the future.”

Wayfairer Travel 5 star review on 22nd August 2022

Helpful Report

Dear Deanna, We're so happy you finally got to take your honeymoon and that you had the most wonderful time on your trip. Thank you for your review, your kind words for our team and for sharing these amazing photos too! We look forward to working with you again. The Wayfairer Team

“We had an excellent worry free trip to Namibia. All lodges and camps were exactly what we had hoped for or even better. Very well organised. Thank You. Family Mertens”

Helpful Report

Dear Konstantijn, We're delighted to hear you and your family had such a wonderful trip to Namibia! Thank you for taking the time to leave us a review and we look forward to working with you again in the future. The Wayfairer Team

“A trip of a lifetime that went like clockwork. Wayfairer organised a trip for my family (parents and 3 teenage kids) to Ecuador taking in Quito and surroundings, the Galapagos Islands (staying on land and liveboard boat) and the Amazon basin, over 2.5 weeks. Despite the rather packed itinerary, everything worked like clockwork with all transfers, transport and guides bang on time. The itinerary itself was well thought through and packed out with everything we wanted to do (or fit in in that short amount of time). Guides were provided in all locations and their knowledge of the history, culture and natural wonders to be found in Ecuador, was excellent and detailed. The accommodation selected by Wayfairers met our expectations and wasn't lacking in any way. Overall, a very enjoyable, time which we will all remember for the rest of our lives (as well as having a bijillion photos of various fauna...).”

Helpful Report

Dear Robert, Thank you so much for taking the time to leave us a review. It sounds like you had an incredible trip to Ecuador and we're so happy to hear you had such a positive experience working with our team. Best of luck sorting through your photo library, and we very much look forward to helping you plan your next big adventure! The Wayfairer Team

“Wayfairer put together an amazing trip for my family of five to Madagascar. I talked months prior to the dated to Leonide and she asked to very specific questions to tailor our trip. Madagascar is a great destination but, not easy travel. We were so pleased and happy to have exactly the trip we were dreaming for. Our guide was just perfect, logistic, transportation, food and lodging were right what we were asking. We felt always very well care and we knew we can count with the agency support if needed. Thank you Wayfairer team!”

Wayfairer Travel 5 star review on 15th August 2022

Helpful Report

Dear Ximena, Thank you so much for taking the time to leave us a review of your incredible trip to Madagascar and your experience working with our team. We're so happy everything came together so well and you felt cared for. We look forward to helping you and your family plan your next exciting holiday. The Wayfairer Team

“Having an expert on East Africa listen to our wishes, advise on the options and best value for our budget was invaluable. The choice of hotels and safari lodges was amazing. The organisation was impeccable: taxi drivers (prepaid - so no quibbling) waiting for us at each new destination, rooms ready, even dietary preferences accounted for. The food in each accommodation was delicious and healthy. We truly had a holiday of a lifetime which surpassed expectations. Travel in Africa seemed efficient and reliable. The only hassle we had was due to the long queues at Heathrow airport! Thanks so much to the whole team at Wayfairer (especially Cat von Bredow) for organising such a wonderful trip.”

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Dear Charlie, Thank you for taking the time to leave us such a glowing review. We're so happy to hear you had such a wonderful holiday and a great experience working with our team and especially with Cat. We're very much looking forward to helping you plan your next adventure! The Wayfairer Team

“We were very happy to have had Wayfairer plan and organize our honeymoon. They worked with us through the pandemic and the birth of our daughter to reschedule and finally make this amazing trip happen. They chose amazing hosts and venues for our trip and this was truly a once-in-a-lifetime experience.”

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Dear Derek, Thank you for taking the time to leave us such a glowing review. We're so happy you finally got to take your honeymoon and that it was everything you hoped it would be. Congratulations! We look forward to working with you again on your next adventure. The Wayfairer Team

“Excellent holiday in Kenya, very impressed with the staff we met and so good that they use local people from the Masi.”

Wayfairer Travel 5 star review on 11th August 2022

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Dear Andrew, What lovely pictures! And thank you for taking the time to leave us such a positive review. We're so happy you had such a great trip. The Wayfairer Team

“Wayfairer organised and booked a safari to Botswana for us and it was an amazing experience. The suggested itinerary was on point with respect to our preferences and priorities, the consultant was very knowledgeable and responsiveness and service were overall great. Particularly once the trip was booked we were looked after very well to ensure a smooth journey and Wayfairer were tremendously helpful in navigating Covid travel requirements. I have recommended Wayfairer "offline" to others, so I am happy to do so here as well. For a safari or hard-to-plan-on-your-own adventure trip, I'd book through Wayfairer again!”

Helpful Report

Dear Mo, Thank you for your kind words. We're delighted to hear your trip to Botswana was a success and that you had such a positive experience working with our team. Thank you too for the offline recommendations and we very much look forward to working with you again in the future. The Wayfairer Team

“The entire team at Wayfairer made our honeymoon extremely special! Right from the planning of the itinerary to the operational details, Leonie and June were patient, supportive and helpful. We won't forget this trip anytime soon and will be sure to work with Wayfairer again!”

Helpful Report

Dear Ambar, Thank you for taking the time to leave us such a positive review. It sounds like you had a wonderful honeymoon and we're so happy you had a great experience with Leonie and June. We very much look forward to working with you on your next adventure! The Wayfairer Team

“CONCIERGE SUPPORT: My family and I (6 pax) spent our 8 days Summer holidays in Zimbabwe/Botswana in July 2022, and we are giving the top score to Florence at the Concierge team. She has been amazing during the whole planning and assisting us with everything possible! We couldn´t have had a more dedicated person supporting us. Even the small details such as sweet notes left here and there (i.e. champagne in the room instead of Aperol Spritz, which she knows I love; the birthday of my nephew that she remembered, etc). Only the best experiences with Florence! Not to mention her patience with me, as I had to coordinate and agree on 6 different tastes and wishes. We couldn´t thank Florence enough. Thank you, thank you, thank you! ITINERARY: With regards to the itinerary in Africa, I spoke with Josh at the start of my inquiry and he was kind enough to reply with new suggestions to fit our budget and in good time. I appreciate that. However, it was a great disappointment for us when we discover that we were NOT in Okavango Delta on the day after we arrived at Nokanyana lodge on the 11th of July. Okavango Delta was clearly stated in our Travel Pack (more precisely pages 3 and 13). There was even a picture of the delta and a mention of the possibility of spotting rhinos! A great disappointment for us was when we found out on day 2, by the lodge manager, that we were actually on the outskirts of Okavango! It would be the same as if you pay for a trip to Central London and you find out on the second day that you were located outside Central London with no possibility to visit Big Ben, Tower Bridge, etc. I do remember changing the lodge to a less expensive one by the time Josh was planning our itinerary, but we should have been informed that the new lodge wouldn´t be located in Okavango. I remember mentioning to my husband that it was so strange that we weren´t seeing water when we were picked up on the airstrip to the Nokanyana lodge (3 hours drive). For that, I give a score 2 or 3. LODGES: Muchenje lodge fantastisc. Nokanyana lodge was very good as well.”

Helpful Report

Dear Daniela, Thank you for taking the time to leave us such a detailed review of your trip. We're delighted to hear that Florence and the team looked after you so well - our concierge is so wonderful! And that you enjoyed the lodges on your itinerary. The Okavango Delta is a diffuse region and where you stay in relation to the central waterways is very much dependent on budget, as you know. However, no matter the budget constraints, we always try to allow our guests access to, at the very least, game driving in and around the more typical "delta-looking" areas of Moremi and Khwai wherever possible, even if the camp itself is located a little further away. Our apologies if the explanation of the camp's location wasn't thorough enough, and we'll certainly make an effort to be more clear in our literature in the future too. The Wayfairer Team

“Wayfairer Travel handled all the arrangements for our fantastic Kenya, Tanzania, Zimbabwe and Cape Town trip. They did a great job and I would highly recommend them. The accommodations, flights, transfers went perfectly.”

Helpful Report

Dear Irene, Thank you for taking the time to leave us such a glowing review! We're delighted to hear your trip was a success and that you had such a positive experience working with our team. We look forward to helping you with your future travel plans. The Wayfairer Team

“Overall a great Company to do business with and particularly in terms of responding quickly to the many questions I had and the willingness to lean forward to help - like pointing out flights I’d booked were likely to get cancelled. Another real benefit was having reps in country to provide help and advice. Everybody was pleasant, knowledgeable and helpful. Their recommendations for the Lodges were excellent and as described. One star is missing because there is always room for improvement! In this case it’s the minor details like we didn’t get a map for our road trip (yes, GPS worked well). Nevertheless thoroughly recommend this Company.”

Helpful Report

Dear Mike, Thank you for taking the time to write a review for us. We're delighted to hear you had such a positive experience working with our team and that everything came together for you so well. We're sorry to hear that your expectations of receiving a paper map fell short, which we'll certainly take into account for future travellers. We look forward to working with you again in the future. The Wayfairer Team

“Both Wayfairer's service, and that of the in-country agent, surpassed our expectations which were pretty high to start off with. We normally wouldn't even look at "luxury" travel but contacted them because they got closest to an area we particularly wanted to visit. The trip was customised to our requests and was handled throughout in a very professional manner, which also managed to feel very personal and informal which is a very hard line to walk. The personal service continued even after we returned home.”

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Dear Jim, Thank you for taking the time to leave us such a positive review. We're thrilled to hear you had such a great experience working with our team and our partners, and we're very much looking forward to working with you again on your future trips. The Wayfairer Team

“Amazing trip, great organization, accomodation perfect”

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Dear Eva, Thank you so much for taking the time to leave us a review. We're so happy to hear our team did such a great job helping you with your trip and that you had an amazing time. The Wayfairer Team

“A wonderful and well-planned trip to Svalbard. We felt supported and understood. Great communication”

Wayfairer Travel 5 star review on 28th July 2022

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Dear Katrine, We're delighted to hear you had such a great experience with us on your trip to Svalbard. And wow, look at that view! We're very much looking forward to helping you plan your next adventure. The Wayfairer Team

“Second family holiday with wayfairer! We have a tendency as a family to pack a lot into our holidays with sightseeing, fundraising challenges and volunteering work ! They coordinate perfectly every aspect of our complex trips flawlessly, are in touch and reachable alwayand get us home safely! We just got home from Peru and are already thinking of our next trip to India ! Thank you toon , josh and the cusco team for making dreams come true!”

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Dear Natalie, Thank you so much for taking the time to leave us such a glowing review about your family trip to Peru. We're delighted to hear the team took such great care of you, and we can't wait to see what you all get up to on your next trip to India! The Wayfairer Team

“Great experience and so easy for me. I enjoyed not having to worry my entire vacation. The team made sure I was taken care of and the trip met all my expectations.”

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Dear Amy, Taking the stress out of holidays is exactly what we aim to do, so we're thrilled to hear that you were so well taken care of by our team. We look forward to helping you plan your next getaway! The Wayfairer Team

“Wayfairer put together a fantastic itinerary that hit every wish list point”

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Dear Andrea, Thank you so much for your kind review and we're delighted to hear we hit the mark when it came to putting together a great itinerary for you. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 559 reviews