Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 559 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

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4.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

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Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was our dream to take our four now grown up children on safari to Kenya. We were looking for somewhere off the radar, with expert guides, luxury but sustainable travel. Wayfairer Travel listened to our questions, recommended perfect accommodation for our needs, and sorted an itinerary that was exactly what we needed. Our trip was incredible and wonderful from beginning to end. Wayfairer Travel are an excellent and knowledgable travel service and I would recommend them highly for tailor-made and unique travel needs. I can't wait to book our next adventure with their guidance. Thank you so much.”

Wayfairer Travel 5 star review on 25th November 2022

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Thank you so much for taking the time to write us a lovely review. We're delighted to hear you had such a wonderful safari with your family in Kenya and a very positive experience working with our team. There really is so much to see and do in our wonderful world and we very much look forward to helping you plan your next big adventure! The Wayfairer Team

“We had a trip organised for our honeymoon - it was fantastic. I cannot recommend Wayfairer enough!! The service was excellent, Maggie Asbury ensured that the trip was tailored to our liking, putting together a fantastic trip taking into account budget, style and preferences. It also massively helped to have a point of contact, in our case Thitipron Haranyakij, who was superb.”

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Dear Helena, Thank you for taking the time to leave us such a kind review. We're delighted to hear you had such a wonderful trip and a very positive experience working with Maggie and Thitipron. Congratulations again and we look forward to helping you plan your next adventure, The Wayfairer Team

“I stumbled across Wayfairer travel online and decided to take a chance. My husband and I could not have been happier with their service, communication and their choice of safari camps for us. We wanted small, (6-8 tents), we requested an area with lots of hippos and they steered us to the Okavango Delta. What a treat! We saw leopards, hippos, lions, giraffes, elephants, zebras, water buffalo, hyenas, wild dogs, bush pigs, and antelopes of all kinds...this is not even mentioning the amazing birdlife. I especially would recommend Little Sable Camp, our guide Ness was incredibly knowledgeable about both the flora and fauna. As well, Little Sable's accommodations, service, meals, and lounge area were all so well thought out. jeanne”

Wayfairer Travel 5 star review on 16th November 2022

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Dear Jeanne, Thank you for your kind review. We're delighted you took a chance on us and that our team did such a great job at delivering on your hopes for your trip. We very much look forward to working with you again on your next adventure. The Wayfairer Team

“28 days, 9 flights and 3 countries, Thailand, Cambodia and Vietnam. With Camping, homestays, a boat cruise, retreats and hotels. The big cities, very rural villages, the rivers and a beach and plenty of cycling. Special thanks to Tom and Toon at Wayfairertravel.com for making this happen and to all the guides, drivers and everyone we met on our travels for making this such a memorable experience. Now for the attempt at a top 10 and in no particular order. 1)Siem reap, Angkor wat at sunrise on our 37th anniversary. 2)Dinner at the Vertigo, roof top, 62nd floor of the Banyan Tree BKK. 3)River retreat in Cambodia and kayaking through the mango forest. 4)BKK cycling through the back roads and paths and return by water taxi. 5)Phnom Penh, S21, the Khmer Rouge rehabilitation centre and the killing fields. 6)Angkor Wat, MTB the back lanes and lessor visited temples and the rural villages. 7)Hoi An, Vietnam, more cycling, the cooking class, working on the fields and the town by day and night. 8)Mai Chai, rural northwest Vietnam, walk to the rural villages and my birthday surprise. 9)Surprise bumping into our friends from Aberdeen at the roof top bar in BKK and dinner at Cabbages and Condoms. 10)Ha Long Bay, cruise, more biking, kayaking, swimming and the snake rice wine. 11)Mekong Delta cruise, home stay, biking again, and meeting Pete the python and playing the 2 string guitar with the local ban. 12)Hanoi and the Ho Chi Minh tour. 13)Afternoon and evening with the German backpackers, snorkelling, fishing, beach bbq at subset on the beach on an Island off Cambodia, exchanging travel adventures. A final thanks to Nam, for the introduction the rice wine, just 5 liberal measures one lunch time, snake, flower, herbs, honey and my favourite, banana. Just perfect with a lifetime of memories.”

Wayfairer Travel 5 star review on 14th November 2022

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Dear Julian, Wow! What a trip and what lovely photographs too. We're so thrilled you had such an incredible time and such a positive experience working with our team, especially Tom and Toon. Thank you so much for taking the time to write us a kind review and we very much look forward to working with you again in the future. The Wayfairer Team

“We’ve just returned from a 3 week long tailor made holiday visiting Cambodia and Vietnam . We had a fair idea what we wanted to see and do but needed the expert eye of a good travel company. We pitched to 3 independent travel companies on price, activities and ethos – Wayfairer Travel had much to offer. Maggie listened to our enthusiasm, interests and ideas and as there is a 40 year gap between my daughter and I, it was v important that the itinerary offered the right pace for us both - Wayfairer delivered on all aspects and budget. A bit of tweaking here and there gave us an amazing, exciting and authentic holiday. The pre-departure pack was invaluable with lots of helpful advice. June, our concierge checked in with us midway through our holiday; she dealt with solutions when flights were changed providing us with a stress-free holiday. We experienced different countries, different cultures and their peoples through the activities we did - biking, hiking, temples, city tours and cooking classes and we learnt so much through our private guides who were considerate, friendly and v knowledgeable. All transfers and activities were seamless and we stayed in lovely boutique hotels. We were looked after v well. A memorable holiday. Our highlights -a foodie Vespa tour in Saigon and hiking/cycling in North Vietnam. A massive thanks to the Wayfairer team – we highly recommend them.”

Wayfairer Travel 5 star review on 10th November 2022

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Dear Beatrice, Thank you so much for taking the time to leave us a lovely review of your trip to Vietnam and Cambodia. And what beautiful pictures too! We're delighted you had such a wonderful time and a really positive experience with our team, especially Maggie and June. We very much look forward to traveling with you again, The Wayfairer Team

“Incredible customer service! Our trip was planned perfectly to our desires and requests. Every single feature and adventure was amazing. We couldn't have had a better experience! From beginning to end, this was an easy and fun vacation which was exactly what we needed to enjoy our honeymoon! Thank you!”

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Dear Brigid, Thank you for taking the time to write us a lovely review of your trip. We're delighted to hear you had such a wonderful time and we very much look forward to helping you plan your next adventure. Congratulations again, The Wayfairer Team

“Planning on a Safari 2023 and come across Wayfairer website and after seeing their reviews decided to write a belated review myself. I certainly would not give a 5 star rating for the following reasons. Rhino River camp was nothing like its description or what was discussed, it was almost dilapidated, the vehicle we were driven around in had next to no suspension, we were promised various activities which the camp manager said were never available. Samburu was a lovely camp but was miles away from the game reserve which was always over crowded with vehicles. We were left stranded at a municipal airport with no transport and were left to rely on a local Taxi master to arrange our journey to international airport.He had to bill the company for the fare!!”

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Hi Marian & Hugh, It is a bit strange to read this review more than 3 years after your holiday. We certainly agreed at the time that things should have gone better and the compensation you received from us looked to have resolved the matter amicably. All the best with your future travels. Your email from 05 August 2019 below for reference. Hi Tom, Thank you for transferring our refund we can confirm receipt of same. Thank you also for dealing with our complaint so swiftly. Fortunately we do have fond memories of our trip both on Safari and our beach break was a wonderful conclusion to our holiday. Regards Hugh & Marian

“My dad and I used Wayfairer Travel for our most memorable trips to South Africa, Botswana and Zimbabwe. The incredible staff helped book each step of the journey, was there when issues came arise and cared for us. They were there to help us choose which safari, hotels and experiences best suited our wants. They even gifted my dad with his favorite cigar upon arriving in Cape Town! 10/10 recommendation for Wayfairer. Would use them again for future adventures.”

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Dear Stacey, Thank you for taking the time to leave us such a lovely review of your trip. It's so great to hear that you felt well cared for by our team and we certainly look forward to working with you again on your future adventures. The Wayfairer Team

“A wonderful trip! The accomodations, the guides, and the transportation were all excellent. We saw such a variety of wildlife and learned a great deal about the circle of life..the weather was perfect and the food was first-rate. We recommend this trip highly.”

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Dear Robert, Thank you for taking the time to leave us a review of your trip. We're delighted to hear you had great wildlife sightings and such good weather too! We look forward to traveling with you again, The Wayfairer Team

“Our trip was initially planned for September 2020, moved to 2021, and we eventually made it in October 2022. The original trip was well planned and we received a lot of help and advice, but by the time of planning the trip in 2022 Wayfairer staff had changed and there were one or two issues. Fortunately they were sorted out before we travelled. All of the places we stayed, mainly suggested by Leonie were excellent. We were met on time everywhere by helpful drivers and guides. The highlights of the trip were Grootbos and Dulini, which combined a high level of service with a warm and friendly approach to guests. The apartment in Cape Town was one of the closest to the V and A waterfront, which was a plus during loadsharing. I think that Wayfairers should warn visitors to South Africa about electricity cuts and point them to the loadsharing app which provides times of the cuts each day in a specific town. The hotel on Franschoek was very central, but in Mossell Bay and Plentenburg they were a bit out of town, although very good. Altogether it was one of the best holidays we have had, and the organisation by Wayfairer certainly helped to make it.”

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Dear Clive, Thank you for taking the time to leave such a lovely review of your trip to South Africa. We're delighted you had such a lovely time and left with good memories, despite some of the hiccups you faced due to the pandemic and South Africa's ongoing load-shedding. We very much look forward to helping you plan your next adventure, The Wayfairer Team

“We were hugely impressed by the professionalism of Wayfairer’s advisor, who patiently adjusted our itinerary to meet our changing needs. Our trip to Rwanda was fantastic and everything went according to plan. We were also touched that Wayfairer’s ‘concierge’ checked with us that all was ok upon arrival in Rwanda, and then again after our return to the UK. It was truly a most memorable holiday for us both!”

Wayfairer Travel 5 star review on 28th October 2022

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Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear you had such a wonderful trip to Rwanda and were well looked after by our concierge team. We very much look forward to helping you plan your next big adventure! The Wayfairer Team

“Excellent experience. One stop for all booking needs and no need to worry about details. They planned driver transport, local flights, activities, main attractions. I am extremely pleased and will use them again.”

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Dear Cynthia, We're delighted to hear you had a really positive experience travelling with us and plan to book with us again, we very much look forward to helping you plan your next trip! The Wayfairer Team

“Outstanding organization, flexibility and great knowledge of Namibia!”

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Dear Francesco, Thank you for such a positive review. We are so pleased to hear you were impressed with our knowledge of Namibia and had such a good trip. The Wayfairer Team

“There are not enough words to describe my appreciation and gratitude to all the basecamp staff for their welcoming, their friendliness and their knowledge. Fantastic people who we have stayed in contact with. Wonderful food and a lovely sentiment with a hot water bottle in our beds every evening. Lovely entertainment and a personal touch with all staff making effort to talk in the evenings round the fire. Sharing stories and learning about each other’s lives. The best experience of my whole life, made extra special by all the staff and guides who helped us along the way. Dennis, Alfred, Joseph, Christine, Edward, Linus. To name a few. Thank you so much to them all for making dreams come true. A truly emotional and indescribable experience that I will remember forever. Thank you thank you thank you.”

Wayfairer Travel 5 star review on 12th October 2022

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Dear Gemma, Thank you for taking the time to leave us such a glowing review and lovely photos. The best experience of your life and dreams coming true is everything we could have hoped for and more! :) The Wayfairer Team

“We've just returned from an incredible trip to Namibia and are seriously considering a return trip using Wayfairer again. The enjoyable chats we had beforehand ensured that when we got to Namibia everything lived up or exceeded expectations. The changes to my original itinerary were justified and sensible and the whole trip went seamlessly. All the internal arrangements worked perfectly, the vehicle hire, lodges and trips were as planned and we loved Namibia. I feel that we got the holiday that we'd hoped for for a very competitive price and with the security of feeling that if anything did go wrong we had good back up both in the UK and Namibia. Many thanks Wayfairer”

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Dear Judith, Thank you for such a detailed and positive review. We are so glad your time in Namibia lived up to or even exceeded your expectations, that's excellent news. We very much look forward to helping you plan your next trip! The Wayfairer Team

“Fantastic trip to S Africa, and Wayfairer Travel delivered on all levels. Our stays at Thornybush, &Beyond Phinda Vlei and Forest lodges were spectacular. Strongly recommend these lodges and Wayfairer's travel organization and arrangements to all who want experiences with fantastic people at unbelievably beautiful areas with fantastic guides and trackers for unparalleled game experiences. All of the support staff at these lodges were friendly and personable further accentuating the experiences and fun encountered. Huge thanks to Wayfairer -- for persevering thru the pandemic and delivering a 2-yr delayed stellar experience. Thanks so much!!”

Wayfairer Travel 5 star review on 11th October 2022

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Dear Ann, Thank you for your extremely positive review and lovely photos, especially the elephant drinking from your swimming pool! After 2 years, we are so pleased you finally got the holiday of your dreams. The Wayfairer Team

“Absolutely 💯 % from start to finish. Far exceeded our expectations. They made our dream a fantastic, memorable reality. Would 1 million percent recommend.”

Wayfairer Travel 5 star review on 10th October 2022

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Dear Elaine, So pleased to hear you would one million percent recommend Wayfairer! Making dreams into reality is what we aim to do, so hearing that happened for you is heart-warming. Thank you. The Wayfairer Team

“We had an amazing time on our first safari in Kenya - a life affirming experience to celebrate a landmark birthday and my husband and I will have these memories forever. Tom and the team crafted a brilliant schedule for us and all the places and people that we met alongside the wildlife and nature of course were just Excellent. After the active pace of the safaris (Samburu and Masai Mara) we spent 5 nights relaxing in Zanzibar on the beach (although we did a lot of local tours here as well!). A massive Thanks to the Wayfairer team for a magical time. Highly recommended.”

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Dear Alison, Thank you for this lovely review of your first trip to Kenya and recommending us to others. What a way to celebrate a birthday! The Wayfairer Team

“A vacation tailored to our needs. Small, private group photography safari to Tanzania. Explored the little-known Mkomazi national park, visiting the pioneering wild dogs and black rhino sanctuaries. Great experiences of the wildebeest crossings plus great cat sightings. Wayfairer provided a great value service, responding to our specific requirements and liaising seamlessly with our chosen expert guides.”

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Dear Lynn, Thank you for taking the time to leave us this review. Your safari sounds rare, beautiful, exciting and like you will have made a real impact on the conservation of the areas you visited. We are so glad you chose to travel with us and we look forward to helping you plan another vacation. The Wayfairer Team

“We had an amazing time. Highlights were the Riverlodge, Gaya island and anything in the rainforest. We were also lucky enough to see plenty of animals and found a Pangolin by our Villa in Gaya Island. Kota Kinabalu was also nice but the food tour wasn't for us. Travel was also fine for the most part apart from the flight home which was delayed by 3 hours and hit a storm and a lot or turbulance. Once in a lifetime holiday and very grateful we had the chance to do it.”

Wayfairer Travel 5 star review on 7th October 2022

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Dear Jacob, Thank you for this lovely review and photos. You are so lucky to have seen a pangolin by your villa, what an incredible experience. We are so glad you chose Wayfairer to book your once in a lifetime holiday. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 559 reviews