Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 558 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked our recent trip to Kenya with Wayfairer. Their service was excellent from start to finish. Great advise during the choosing and booking process. Excellent help and communications throughout. We had a fantastic holiday and we’re really happy with the 3 locations they recommended and booked for us. I would be very happy to use them for our next trip.”

Helpful Report

Dear Claire, Thank you for writing such an amazing review, we are delighted to hear that you had a fantastic trip to Kenya and enjoyed all the locations you visited. We are so pleased you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“I have only praise for the whole Wayfairer team (and I'm sure more people than we even know were involved in ensuring we have a perfect experience from A to Z). I was at great ease from first contact and felt fully supported and understood while putting together all the details of our dream holiday. The help and insights I received were truly invaluable and the result somehow managed to meet all of my expectations (no easy feat!). We then had to reschedule our trip twice in 2 years, and again all my gratitude for the understanding, support, and extra work that the whole team offered so we can eventually take the most incredible trip we've ever been on. We had our fair share of apprehensiveness prior to what was going to be our first holiday in Africa (Rwanada), but thanks to the team's continuous follow-up and support, along with the amazing work of their on-the-ground partners, it was all smooth sailing, luxury and amazing experiences. I don't have the words to describe how incredible Rwanda is, or how much we enjoyed our trip, though I can say that we couldn't have asked for a better tailored-made holiday. A big thank you to all of the people involved, and looking forward to planning our next adventure!”

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Dear Georgiana, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had an incredible long-awaited holiday in Rwanda for your first trip to Africa and you enjoyed all the experiences you had. We are so pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“We recently returned from a breathtaking trip to Kenya, expertly arranged by Wayfairer Travel. From the initial planning stages, they tailored every detail to fit our specific interests and needs, creating a personalized itinerary that struck a perfect balance between adventure and relaxation. The accommodations were top-notch, providing comfort with a touch of Kenyan authenticity. We were enchanted by the diverse and stunning landscapes, enriched by guided tours that brought us up close with the country's iconic wildlife. The agency's commitment to customer satisfaction, their responsiveness, and their understanding of our desires made this journey not just a vacation but a life-affirming experience. We wholeheartedly recommend their services to anyone seeking a customized and unforgettable adventure in Kenya.”

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Dear Ruimeng, Thank you for leaving such a lovely review, we are thrilled to hear that you had an amazing trip to Kenya and enjoyed the stunning landscapes you visited and the accommodations you stayed in along the way. We are pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Simply magical! The Wayfairer team planned a South Africa trip that took us from "glamping" in Kruger to marine safaris on the Indian Ocean to city life in Cape Town, all capped off with memorable moments in the Kalahari! Not only was the destination(s) amazing, but their attention to detail and customizing the trip perfectly (one of us is vegan, so they found places that catered to that incredibly well) and planning things that were personalized to our interests like quad-biking through the Winelands, and an operator that does safaris so we could experience the bush on foot as well as on game drives - it was wonderful to get both perspectives. Already planning our next trip with Wayfairer!”

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Dear Jaqueline Anne, Thank you for taking the time to leave such a fabulous review. We are thrilled to hear that you had an amazing trip to South Africa and enjoyed glamping in the Kruger to Cape Town and the tour through the Winelands. We are so pleased to hear that you had a great experience with the Wayfairer Team and look forward to working with you in the future. The Wayfairer Team

“In general everything was very good. I will mention the few deficiencies so that you can improve. In Setari we arrived and there was not enough food for all 14 of us. The manager said that next day food will arrive, that is UNACCEPTABLE. The manager at Setari offered hot water bottles in our beds due to the very cold weather these days. The water was warm, not hot, in the bottles. The next day I requested hot water bottles for two of us on the boat trip ( In Khwai we had them in our game drives) she said all of us will have them on the boat. The bottles never are arrived on the boats. Due to the cold spell we had, they should have closed at night the curtains in the windows, they did not do it completely even if I asked for it. In general that manager was useless. The best attention, personnel and guides was in Khwai, they were outstanding. Regards Juan”

Wayfairer Travel 5 star review on 2nd August 2023

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“We were extremely pleased with our travel arrangements with Wayfairer. Josh and June were incredible, available and responsive to our questions and concerns. They helped us organize a 12-day self-drive road trip from Windhoek, Namibia to Vic Falls, Zimbabwe, for our family of 10. They took care of securing lodging and connecting us local companies to pick up our cars for the trip. We felt supported and ready to explore as soon as we landed. Wayfairer is highly recommended and we would absolutely use them again for travels to Africa! Thank you, June & Josh!”

Wayfairer Travel 5 star review on 1st August 2023

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Dear Corey, Thank you for taking the time to leave such a lovely review. What great photos! We are delighted to hear that you and your family had an amazing 12-day road trip from Windhoek to Victoria Falls. We are pleased to hear that you had a great experience with the Wayfairer Team, especially June and Josh and we look forward to working with you again in the future. The Wayfairer Team

“The team at Wayfairer Travel (massive shout out to Cat Von Bredow our travel specialist, and Toon Goss, our dedicated concierge) planned an epic intergenerational trip for our family of 12 to South Africa and Zimbabwe. Every aspect of our trip was fantastic - flights, transport, accommodations, guided tours and guides. When our visit to Table Mountain fell on a rainy day, a quick message to Toon and to the team on the ground resulted in a quick change and boom, we changed the table mountain visit to two days later. Thank you Cat, Toon and Wayfairer for a wonderfully memorable family trip! The Calis, Coleman and O'Leary Families”

Wayfairer Travel 5 star review on 28th July 2023

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Dear Maureen, Thank you for taking the time to leave such a great review, what a lovely photo! We are thrilled to hear that you had an amazing trip to South Africa and Zimbabwe and that you all enjoyed all the excursions planned and had a wonderful visit to Table Mountain. We are so pleased that you had a great experience with the Wayfairer Team, especially Cat and Toon and we look forward to working with you again in the future. The Wayfairer Team

“Great service - we were listened to right from the start and felt we ended up with the holiday we wanted, rather than something templated. The team were very happy to tweak things for us, and helped ensure all the elements tied up seamlessly with transfers and guides where necessary - including arranging the best possible international and internal flights. I'd highly recommend Wayfarer for anyone looking for an amazing safari experience.”

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Dear Alistair, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had an amazing safari and enjoyed all the elements of your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Wayfairer we’re amazing from start to finish. They composed a bespoke trip for us with dual bases in Kenya and Zanzibar with all transportation, accommodation and activities perfectly set up. Everything was seamless from the moment we landed in Nairobi to when we left Zanzibar, and throughout the experience was incredible. The naibor camp selected in the Massai Mara was particularly incredible, with the most helpful and lovely staff.”

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Dear Michael, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had a wonderful trip to Kenya and Zanzibar and particularly enjoyed your time in the Masai Mara at The Naibor Camp. We are so pleased you had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer helped us craft a responsible safari trip that was within budget and allowed us to see the things we really wanted to see. We highly recommend!”

Helpful Report

Thank you for leaving a lovely review, we are delighted to hear that you had a wonderful safari and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“We had an amazing holiday with Wayfairer on a safari adventure - very much a trip of a lifetime for us and we saw some incredible wildlife. Although expensive it was good value and the advice and guidance we had about our itinerary was excellent. For example, having our vehicle gave us the maximum flexibility - There were a few 'blips' with some of the planning but this was a very complex holiday with lots of moving parts. Fantastic experience”

Wayfairer Travel 4 star review on 25th July 2023

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Dear Andrew, Thank you for taking the time to leave a lovely review, what amazing photos! We are delighted to hear that you had an incredible safari and saw lots of wildlife throughout your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you in the future. The Wayfairer Team

“Really professional and friendly service - arranges the most wonderful holiday. I would definitely recommend them.”

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Thank you for leaving a lovely review. We are delighted to hear you had a wonderful holiday and a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Recently returned from an amazing safari trip inc Vic falls, Chobe, Okavango Delta and the Kalahari desert. Right from the first engagement with Wafairer and all the way through the trip has been so smooth. The recommendations and attention to detail on the itinerary were incredible. Thankyou on this once in a lifetime trip.”

Wayfairer Travel 5 star review on 23rd July 2023

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Dear Dean, Thank you for leaving a lovely review, what an amazing photo! We are thrilled to hear that you had an incredible safari to Victoria Falls and Botswana and had a great experience with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“I am writing this disappointing review regarding the suggestions given to my family for our coastal part of the trip to Kenya by Wayfairer. As a travel agent, your website states you are a "luxury specialist." It being our first trip to Africa, I wanted to make sure my family and I would have a good time. Knowing that there was a commission attached to this convenience, I went ahead and used Wayfairer to have no regrets. I used your agency because you have people on the ground in Kenya who could further advise you on specific locations regarding the weather during certain months/seasons. Beginning at the sales pitch by Jess Tyers, I was told that Watamu Beach in Malindi will be a great spot for my family, and especially my 3 teens, for the Italian restaurants, gelatos, and water sports. Never was there any mention of rainy or seaweed season!! Had Jess been a bit more aware, and honest and used the resources the agency maintains at the ground level, she would have known that July is rainy/seaweed season up until August. Every local I met mentioned that this is not the right time to come to Watamu, including management at Medina Palms. Upon arrival at Medina Palms, we were greeted with tropical weather which includes rain and with which comes seaweed. The entire beachfront was filled with seaweed and the rain was on and off, more on than off. Due to the rain, came the mosquitoes, another negative we had to deal with. Most restaurants, especially the Italian ones were closed for business and wouldn't open until August. My son wanted to do deep sea fishing which was also closed. Speaking to Som, the Wayfairer agent, we were told that Italians open for business in August because that's when they arrive. I wished Som would have passed that critical piece of information to Jess at the time of my booking. My family and I were staying at the resort for 5 nights! After complaining to Wayfairer, I was told that this was a one-off storm that brought in the seaweeds. They used Google to verify this was a "one-off" storm. Having agents on the ground means nothing because Google is the agency's first and foremost reliable source. What is happening on the ground level, the experience a person is going through is not viable if contrary to what Google has to say about the weather. The management and employees at Medina Palms were shaking their heads as they told us this is not a one-off storm as this is how the entirety of the season. In conclusion, we had a terrible time at Watamu Beach. My husband and I were celebrating our 20th anniversary and that turned to dust. Our expectations shot down to zero once we encountered the tropical weather. As far as I can see, Wayfairer is about taking the money and leaving the customer dry. They will lay the blame on everyone and everything else, including nature, and fail to confess to their own mistakes. Based on my pictures and collected emails from the various resorts, I demand a portion of my money back from the coastal part of the trip. This is Wayfairer's fault for giving out bad suggestions without any kind of research on the type of season the coast of Kenya is experiencing. Customers BEWARE!”

Wayfairer Travel 1 star review on 21st July 2023

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Dear Nazlee, We are sorry to hear of your disappointment with your trip to Kenya and that in covering your flights we have shown our commitment to you as our customer. As mentioned, July is typically a good time to visit Watamu and, while there can be seaweed, what you have experienced is indeed very bad luck as a result of the storm prior to your arrival. We hope you retain positive memories from your week on safari before your beach stay and we wish you the best with your future travels. The Wayfairer Team

“Customer service was very good from start to finish. We discussed our requirements over the telephone with Maggie who drew up an itinerary which we were able to amend. During the holiday in Tanzania we contacted the concierge department and they were quick to respond. After our return, we spoke by 'phone again to provide our feedback, and we felt that our suggestions were taken seriously. The holiday itself was wonderful and extremely well-organised. On safari we saw everything anyone could wish to see, in our own vehicle with an excellent guide who was a very good driver. The tented camps were well-selected with very good food and friendly, welcoming staff. The trip was to celebrate big birthdays and at each tented camp we were treated to singing and dancing and a birthday cake! We were made to feel very special. Our week in Zanzibar was also very enjoyable and the comments we made about a couple of things were noted. We would both definitely recommend Wayfairer Travel.”

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Dear Sue and David, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you had a fabulous trip to Tanzania and Zanzibar to celebrate your birthdays and that you saw so much wildlife on your safari. We are so pleased that you had a great experience with the Wayfairer Team, especially Maggie and we look forward to working with you again in the future. The Wayfairer Team

“We were very impressed in the lead up to our Botswana with the organization and helpfulness and the safari didn’t disappoint. Each place we stayed was incredible and the service was next level. Everything was seamless and travel between each campsite was on time and no waiting around. We had the best time and would recommend wayfairer to our friends for any trip to Africa. We will be calling on you again next year to help plan a trip to Alaska! The only minor comment we’d make is that it was a little colder than expected/informed and luckily we had thick coats with us. Also the travel between camp and runaway for 2nd lodge was a little far (2hrs) to be doing early in the morning in a safari vehicle…too cold!”

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“From the very first inquiry I made with Maggie at Wayfairer last year, through to the concierge services, to arriving in Uganda, and throughout the entire trip, the service has been second to none. The entire holiday went without a single hitch. The driver, John, and David, our Guide for the week, were always punctual and polite. All hotels and lodges were outstanding, but our particular favourites were the Ishasha Wilderness Camp, and the Lema Wildwater Lodge, Jinja. Speke (the ground operator in Uganda) kindly arranged a sundowner for us at Ishaha Wilderness Camp as a surprise. I cannot begin to explain the shock of having such a wonderful surprise; I don't mind admitting I was overcome with emotion, and it'll be a memory we will both cherish forever. The staff at all locations were professional, friendly and polite, and the food exceeded our expectations. There wasn't one single meal we didn't enjoy. David, our guide for the entire week, was extremely friendly and approachable from the first moment we met him. He passed on his extensive knowledge about the wildlife, the history of Uganda, as well as the interactions between tourism and the communities, which benefited our understanding on a daily basis. I cannot recommend highly enough”

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Dear Louise, Thank you for taking the time to write such a lovely review. We are delighted to hear that that you had a wonderful trip to Uganda and we are so pleased that you enjoyed your sundowners at Ishasha Wilderness Camp. It is so good to hear that you had a great experience with Wayfairer Travel, especially Maggie. Thank you for your kind recommendation and we look forward to working with you again in the future. The Wayfairer Team

“Wayfairer and Juan assisted planning our trip to South Africa. They were very knowledgeable and professional. Juan was very responsive with answers when I had any questions at all. It was very nice working with Juan and will definetly use this company again. I have recommended them to friends and family. The vacation was perfect thanks to Juan and Wayfairer.”

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Dear Kathleen, Thank you for taking the time to leave such a glowing review. We are delighted to hear that you had the perfect vacation to South Africa and thank you for recommending Wayfairer to your friends. We are so pleased that you had a great experience planning your Trip with Wayfairer, especially Juan. We look forward to working with you again in the future. The Wayfairer Team

“Excellent service throughout. A wonderful trip and truly a holiday of a lifetime. Thank you.”

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Dear Mike, Thank you so much your leaving a review, we are thrilled to hear that you had a wonderful holiday and had a great experience working with the Wayfairer Team We look forward to helping you plan another holiday in the future. The Wayfairer Team

“We just returned from a fabulous Kenya vacation for our family..ages 3 thru 70. Jess gave us great advice, offered wonderful accommodations, was really flexible, was willing to work with our budget. June helped us implement the trip. Thanks to both of them.”

Helpful Report

Thank you for writing such a lovely review. We are thrilled to hear that you had a wonderful family vacation to Kenya and enjoyed all the accommodations you stayed at along the way. We are so pleased to hear that you had a great experience with the Wayfairer Team, especially Jess and June. We look forward to working with you again in the future. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 558 reviews