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Wayfairer Travel Reviews

4.9 Rating 584 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 584 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 27th December 2024
Mike And Kate - Sydney Australia
Wayfairer Travel 5 star review on 14th December 2024
Anonymous
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 2nd December 2024
Chris Calia
Wayfairer Travel 5 star review on 1st December 2024
Anand & Toshi
Wayfairer Travel 5 star review on 14th November 2024
Jennifer
453
Anonymous
Anonymous  // 01/01/2019
Customer Service on-point and friendly, price correct and all connections efficient and effective. We had delayed our holiday for 2 years because of COVID and staff at Wayfairer had changed in the interim, but all links were quickly picked up and customer service was correct. Perhaps we could have been given a little more advice about our options in Cape Town, but the Safari part of the holiday was way beyond expectations and we were given the very best advice on accommodation and location.
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I wanted to express my appreciation for the exceptional customer service I received from your team recently, especially to Jess and Lorna. Jess helped us to plan for our travel itinerary. We reached to wayfairer through the internet and she responded to us quickly with all the details on our concerns. We have problem with getting the entry visa. Jess and Lorna help us to sort it out even during the Christmas Holiday. From the moment I reached out with my inquiry, Jess and Lorna were prompt and attentive in addressing my concerns. I am incredibly impressed with the level of support I received. They organised with a great hotel and professional game driver to us. We enjoyed our trip very much. I will not hesitate to recommend your company to others based on the outstanding customer experience I had.
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Fabulous!, Terrific! , That's my experience with Wayfairer Travel. From the moment that Lotte, the travel coordinator, helped me arrange the venues for my trip to Vietnam, to the little extra special things that she added to the trip were very caring and special. Then came June , the travel concierge. I all my vacations, and I've had many, many. I have never had anyone as positively involved as June. During our travels, June would email me every day just to make sure that everything was going perfectly. She even heard thru our guide that I wasn't feeling well. So she contacted me immediately to see if I needed assistance, or should she alter our jampacked schedule. Wayfairer, coordinated and arranged everything, even airfare. They are a Keeper
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This has been the second time we have spent a vacation organized by Wayfairer. The first one was a family safari to Botswana and Zimbabwe, the second a city/culture trip for 2 to Bangkok and Siem Reap. And we are already in the process of planning the next family vacation with Wayfairer to Columbia. The planning of and communication before and during the trips were extremely helpful with a quick response time, great choices of things to do, valued feedback and smoothness. I would prefer if one received a breakdown of the cost when choosing between alternative items on the program but was told that that's not industry standard. In my opinion it wouldn't hurt the industry to be more transparent in this aspect. Wayfairer was also great in helping beyond the booked services (in this case lost luggage). Highly recommend to reach out to Wayfairer when planning your next exotic trip - for family as well as single/couple trips.
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Wayfairer arranged a week-long holiday to Rwanda to track Gorillas and golden monkeys in the Five Volcanoes National Park and then on to Pongwe Beach in Zanzibar for Christmas. The entire trip was out of this world and well beyond expectations! In the National Park we saw amazing gorillas, thanks to the Park rangers and their trackers. The accommodations (Five Volcanoes Boutique Hotel) were great, the meals were excellent and the service was exceptional. After returning from our trekking in the National Park, the hotel personnel cleaned our shoes and gave us a foot massage!!! Our guide, Kasemba from Speke was very knowledgeable and very accommodating to our needs. The Pongwe Beach Hotel in Zanzibar is right on the beach of the Indian Ocean and what a beach it is. The tide goes out and you can walk several hundred feet out on the sand and the beautiful seaweed. When the tide comes in, it is great swimming. Clean, clear water! Wayfairer took care of every detail from arranging for accommodation, guides, and drivers. We were in their hands from the minute we landed in Rwanda to the time we boarded our plane for our return home. Thanks Toon, Thanks Leoni, and Thanks Wayfairer for a memorable trip!
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We have just returned from a 3 week excursion to India topped, off with a stopover in Doha. This was our second Wayfairer trip (the first to Kenya/Tanzania last year) We used them again because they had earned the right for us to do so. This was another fairly expensive trip (we are at that stage in life, post children and pre nursing homes, where we are trying to do some 'stuff' for us.) Wayfairer absolutely get this. They listened and they delivered ... on budget and flawlessly. Our itinerary was ambitious and we discussed modifications a lot over several weeks - Lotte was always patient, enthusiastic and pragmatic. The staff on the ground looked after us in a friendly but highly professional way and we honestly wanted for nothing. Everything was planned and delivered without a hitch, from a huge selection of different staff - we have nothing but compliments and thankfulness for every single one of them. We felt extremely blessed and felt we were contributing in a way that felt ethical and beneficial to the local economies. Hmmm, now where shall we go next year ...
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We had a fantastic vacation thanks to Wayfairer! They did so much for us, treated us well, and ensured that my wife's special birthday was everything we hoped it would be! Wouldn't hesitate to use Wayfairer again and hope to for our next vacation!
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We used Wayfairer to plan and book our honeymoon to Morocco in November 2023 and our experience with this company has been faultless! Really happy with the quick response times, ease of contacting, their help planning special events & surprises during the trip, flexibility with our suggestions and making us feel very well supported all the way through from planning the itinerary through to the flight back home. They helped to incorporate some really unique activities during our trip and nothing was too much trouble. They had amazing recommendations for places to stay, areas to visit and experiences. We will recommend this company to everyone and look forward to booking many more trips with them going forward! Thank you Wayfairer team!!
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Everything was great - from the planning of the trip and number of accommodation options to the service during our stay.
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A fantastic service throughout
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Our Thailand/Cambodia trip was fantastic! From initial planning through to our return home, everything ran smoothly and exceeded expectations. To create the itinerary, we worked with Maggie who did an outstanding job meshing our interests with her recommendations based on what we told her. During our trip, June - our concierge - reached out to us a couple of times to make sure everything was meeting our expectations and to see if there were any issues Wayfairer needed to address (there weren’t). A highlight of the trip was getting to visit a hidden temple, lost in the forests around Siem Reap. The only way to get there was to travel on the back of motorbikes, over stones, streams, and roots. It was an incredible experience and well worth the time. We have no hesitation in highly recommending Wayfairer and will plan to use them again for future trips.
Wayfairer Travel 5 star review on 29th November 2023 Wayfairer Travel 5 star review on 29th November 2023 Wayfairer Travel 5 star review on 29th November 2023 Wayfairer Travel 5 star review on 29th November 2023 Wayfairer Travel 5 star review on 29th November 2023 Wayfairer Travel 5 star review on 29th November 2023 Wayfairer Travel 5 star review on 29th November 2023
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We used Wayfairer team for planning from scratch, arranging and booking our honeymoon trip to Japan in November 2023. The agent was recommended to us by our friends, who had used them for their own honeymoon to Africa and Mauritius and remained super happy. Now, after the trip, I really want to thank the team that worked on our itinerary as it was amazing! We wouldn't have done it any other way!! They managed to cover all our points of interest and to personalise the trip based on our needs. Everything, including small details like train and museum tickets, booking hotels, arranging for wifi etc was done by the Wayfairer team, as well as all the planning (what time to go where etc). Some weeks before the trip we received detailed guide on what to do/see/eat in each of our destinations, how to get to places etc. It was all super helpful, requiring almost no preparation and research time from us (just the time to read the handouts ;)). We are both very busy people, so the help of Wayfairer team was priceless and worth every penny spent! Also, all the team members that we came in contact with, were very pleasant, nice, helpful and professional. We felt safe in the trip, as they offered 24/7 support in Japan.
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We had an amazing trip. Our travel agent and concierge were very responsive and helpful every step of the way. We would definitely use them again.
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This is probably the hardest review I have had to make simply because everything was SO GOOD I am worried that anyone reading this will think it is a fake review. Our trip was a 25th Wedding Anniversary special holiday and having paid a lot of money we had very high expectations. Our expectations were not just met but exceeded in every aspect of the trip. From the minute we left arrivals at Victoria Falls Airport to the Departure lounge at Maun 9 days later, we were looked after at every stage and everything ran like clockwork. We had 3 different stops on our trip, Victoria Falls in Zimbabwe and Chobe Game Lodge and Xuanga Island Lodge in Botswana. Although 3 very different experiences (all equally as good as the other) the one consistent thing throughout was the wonderful friendly people who went out of their way to make our trip as enjoyable as possible. We knew, like every other traveller, we were just 2 more in a never-ending line of holidaymakers yet we felt 100% of the time that we were special. Nothing ever was too much trouble. All three venues/experiences were beyond 5 stars and better than excellent. We have been lucky enough to enjoy many holidays over the years and normally although overall good there has always been something or other that was either disappointing or not as expected. This trip is the exception. There was nothing, not one thing, that failed to meet or exceed or expectations. I doubt it is possible to get perfect in a holiday but this trip was pretty much as near to perfect as I believe is possible. Wayfairer Travel were brilliant from start to finish. The Sales Team especially Amelia were very helpful in offering options and changes to our schedule to ensure everything met our needs and budget. We told her what we were looking for and what sort of safari we wanted and she picked out the options that she thought best met our wishes. Everything she chose was exactly as offered. The Concierge Team, including Chanelle, kept us up to date with everything we needed to know up to and throughout the trip and were very helpful in organising our add on trip to Devils Pool at Victoria Falls. It has been an absolute pleasure to deal with a company who genuinely want to provide their customers with amazing service. So, to conclude. Would we recommend Wayfairer Travel?. Unreservedly YES.
Wayfairer Travel 5 star review on 22nd November 2023 Wayfairer Travel 5 star review on 22nd November 2023 Wayfairer Travel 5 star review on 22nd November 2023
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Wonderful travel concierge service. The team planned our family trip to Japan from scratch with just 2 months notice and managed to tick everything off our list. Hotels and tours were booked and everything ran smoothly during on out time in 3 different cities and we had a wonderful time with our very friendly, local tour guides. Would definitely recommend using their services for easy vacation planning.
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very professionally, everything went to plan and we were very satisfied
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Great experience and professional service since the start. The exporience with the people and all the lodges where amazing.
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Wayfairer organised our remote safari/beach honeymoon to Tanzania for us, and it was flawless. The most perfect honeymoon. The staff and concierge took time to understand exactly what we wanted. We were astounded when on holiday that we didn't need to think about a single thing - we just had to turn up and enjoy it! I can't recommend the company enough, and will use them again.
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We found Wayfairer provided an excellent service and tailor made our safari trip to Tanzania and Zanzibar to our requirements. All transport, accommodation, food and guide 100% and would love to travel with them again.
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Fantastic experience. The service We received from Wasyfairer was excellent. Friendly and efficient. Thank you
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Wayfairer Travel is rated 4.9 based on 584 reviews