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Wayfairer Travel Reviews

4.9 Rating 585 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 585 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 27th December 2024
Mike And Kate - Sydney Australia
Wayfairer Travel 5 star review on 14th December 2024
Anonymous
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 2nd December 2024
Chris Calia
Wayfairer Travel 5 star review on 1st December 2024
Anand & Toshi
Wayfairer Travel 5 star review on 14th November 2024
Jennifer
453
Anonymous
Anonymous  // 01/01/2019
Sales Manager Josh did a 5 star job listening to our specific needs for family rooms/suites and quieter hotels for an autistic child. The guides/drivers were hard working, polite and knew their wildlife. They put us in good positions to see the wildlife while being respectful of each animals space and movement. Driving was safe. Camps and hotels were all comfortable and clean. Food was good throughout and excellent at the tented safari lodge, although their security wasn’t great. Service levels were good throughout and outstanding at Hodi Hodi in Zanzibar, dealing with a full suitcase of dusty safari clothes arranging trips and enticing the local wildlife into the poolside garden. Enjoy the eclectic mix of subsistence fishing, seaweed gathering, tourism vendors and some inexpensive seafood gastronomy all set in the stunning Beaty of Zanzibar’s beaches. Avoid any dolphin trip, it’s dangerous harassment and only pay for a dive trip in arrears if they guarantee no blue jellyfish / Portuguese Man o War - if they’re taking you on a dive trip they should know what’s in the water.
Helpful Report
Dear Peter, Thank you for taking the time to leave us such a lovely review. We're so happy to hear you had a great experience working with Josh and that your trip to Tanzania was so wonderful. We agree that dolphin trips in Zanzibar should be avoided, and we include a note on this in the Destination Notes in your Travel Pack. Unfortunately the boat drivers on these excursions have no interest in animal behaviour or conservation so it's not something we recommend. It's unfortunate you had to witness that, but hopefully it didn't overshadow all the fantastic parts of your trip too much and has provided some great insight into the value of responsible travel. We look forward to working with you again in the future, The Wayfairer Team
Excellent support all the way through. From helping to organize the holiday, creating the itinerary and selecting the hotels to getting everything set up to travel. Everything went very smoothly on the ground - great organisation with transfers, hotels, flights. Very responsive team, always ready to help. Would definitely recommend it to anyone looking for a stress-free holiday tailored to your specific needs/requirements!
Helpful Report
Dear Matteo, Thank you for taking the time to leave us such a lovely review. We're so happy we were able to take the stress out of your holiday, and we very much look forward to working with you again soon. The Wayfairer Team
As our two sons graduated from university at the same time and were making plans to leave the parental nest, we planned to see them off with an unforgettable journey. As our own honeymoon was a safari trip, our idea for making a lifelong memory was to take the boys and their girlfriends on safari. First we contacted a local, Belgian, travel agent, Africa specialist, recommended to us by mutual friends. Because we also wanted to add a beach extension to our trip to do some scuba-diving, and Covid-regulations were still effective, they suggested Tanzania and Zanzibar to limit border-crossings. The proposal they made unfortunately exceeded the budget I suggested by 10 percent, even before local expenses, and the accommodations seemed to be quite basic in my opinion. So I started to browse the internet, and found Safaribookings.com were literally thousands of safaris are presented. On that site I found a British travel agency, Wayfairer Travel, with a safari trip very similar to the proposal we had, at a more reasonable price, so I clicked the big yellow arrow for a free quote. The next day I got a phone call from Leonie Taylor, their Luxury Travel Specialist for Africa, to inquire about our specific needs and wishes, because every trip is tailor made! From then on most of the communication went via WhatsApp. The conversations with Leonie were informal, witty and yet very professional. Every question we asked was answered promptly , every suggestion we made was taken into consideration. One week later I received a quite impressive internet presentation of the suggested itinerary, very extensive, detailed, beautifully laid out, with lots of pictures and information about the locations and accommodations we were to visit. This time it was well within the same defined budget, AND with every accommodation 1 or even 2 upgrades over the ones we got in the first proposal. So the decision to continue with Wayfairer Travel was easily made, although the choice for a foreign travel agent was somewhat out of our comfort-zone! The trip was even more fantastic in reality than the itinerary virtually suggested! The build-up and variation of the accommodations was splendid. First we went to Selous Impala Camp, which had the typical tented camp feeling , but with extra luxury added , such as a pool, great elevated wooden seating and dining area, and great staff, especially Abdullah was super friendly and accommodating!! To have a bush breakfast at the edge of a lake on a fully dressed table with zebra’s and gnoe’s drinking within 100m is unforgettable! A boat safari with hundreds of crocodiles on the shores slipping in the water as you pass them by, and hypo’s chasing the boat, emerging only a couple of meters behind it, also adds a particular “excitement” to a day in the bush… Next we went to Mdonya Old River Camp , there we experienced the authentic camp feeling, with tents with candle lighting, outdoor showers, drinks and stories around the campfire, and dining under the stars. You wake up with lions roaring nearby. Our guide Sosten was very energetic and took us on a game drive non stop from before sunrise to after sunset, a record that will be hard to break ! The last safari accommodation was Ikuka. Pure luxury with a breath-taking location op top of a hill with breath-taking views from the breath-taking cabins! You can’t call it tents, because they are very spacious open structures with a very large bath-room overlooking the bush , a separate lounge and a gigantic bed, which has a tent-like structure around it that gets zipped up for the night. Our cabin even had a small private pool. The food and all-inclusive service are also of a much higher standard than you would expect in the middle of the bush. The manager, Tommy, was always present, waving you off very early in the morning for your game drive and welcoming you with drinks and wet towel as you return. At the bar and at dinner to and he’s very successful in transferring his enthusiasm about the place on to you. But the most stunning was waking up with a fabulous unspoiled view over the sun rising from your bed. The final days in Zanzibar were very relaxing. Beautiful beach, very nice boutique hotel, rated as one of the best in Zanzibar, nicely located with lots of restaurants and shops within walking distance. Before you start your holiday, Wayfairer Travel appoints you a Travel Concierge. In our case Florence was like our personal travel assistant, always at our side thanks to modern communication via WhatsApp. Every question or problem was solved within the shortest time (minutes!!) A breakfast charge that was already included in the room-rate, a flight confirmation, a last minute change in schedule, everything was instantly dealt with. The experience with travelling with Wayfairer was amazing, and very different from previous experiences with travel agencies. The organisation of the trip, the presentation, and service before and during the trip were perfect and very personal. Everybody was impressed and we will definitely consider Wayfairer Travel again for future trips!
Helpful Report
Dear Koen, Thank you for taking the time to leave such a detailed and glowing review of your experience working with our team and traveling in Tanzania. We're really happy you took a chance on us and we're delighted you had such a great trip. We're very much look forward to helping you plan your next adventure. The Wayfairer Team
I haven't used a travel agent for years but I am glad I chose to use Wayfairer Travel for our recent trip to South Africa as we wouldn't have managed to fit so much in without their support and assistance. I loved the way the trip was designed to accomodate our specific wishes and budget. Everything worked, from the flights, to the transfers, tours and hotels. They even provided restaurant recommendations for our time in Cape Town and booked the restaurants for us - our thanks to Florence for her help and support and for checking in with us whilst we were away to check that everything was going well.
Helpful Report
Dear Pauline, Thank you for taking the time to leave us such a lovely review. We're thrilled to hear you had such a wonderful holiday and that our team designed and executed your trip so well. We look forward to working with you again soon. The Wayfairer Team
We haven’t used a travel agency before, usually planning our own trips however when it came to booking our honeymoon, our trip of a lifetime, we knew that we needed specialist help and guidance and found Wayfairer online. Cat was wonderful- she absolutely knew her stuff and asked us questions about the kind of trip that we wanted and planned the ideal destinations and itinerary based on our interests. She patiently changed things and made suggestions when we decided against Zanzibar and found us an alternative paradise beach destination. Cat planned us the perfect honeymoon and we are so grateful to her. We did get a bit twitchy when we had paid the balance and were told that we would receive all the final information 4-6 weeks before departure and had to chase it up ourselves because we hadn’t received anything 3 weeks before departure. Everyone was very apologetic about how busy they were and we did receive it shortly afterwards. One point to mention would be that in the final documentation we found out that we had to use soft luggage rather than hard shell for our safari link flights and we had already been out and purchased new hard shell suitcases which meant purchasing further soft luggage. In future it would be worth pointing out this requirement much earlier, perhaps just after booking so that others don’t make extra unnecessary purchases too. Anyway we were very happy with how quickly Jason answered our anxious queries regarding our balance being received and about receiving our final documentation and our care then passed to Florence. She was also extremely patient and very efficient when answering our questions and it was great to have a feedback call with her on arrival back in the UK to be able to convey our thanks to everyone. We were so delighted that Cat opened our eyes to Basecamp Explorer - they were so fantastic and run such a wonderful organisation. We loved feeling part of the Basecamp family and especially loved our Maasai guide Bandi - he was brilliant!!!!! We loved the special touches that had been organised for our honeymoon including the surprise change of camp from Eagle View to Leopard Hill with our own dining room/lounge tent! Just incredible! We were sad to leave the Maasai Mara part of our trip but Chale Island was sublime and we had a fabulous time there. The organisation that went into the trip was phenomenal- every time we landed somewhere, someone was there to meet us and everyone was just so welcoming and friendly. We honestly felt like celebrities or royalty- our every whim was catered to and we couldn’t have asked for a more perfect honeymoon. We have memories that we will remember forever- thank you!
Helpful Report
Dear Tiffany, Thank you so much for your thoughtful review of your honeymoon trip to Kenya and for your kind words about our team. We certainly have found ourselves busier than normal as travel has taken off post-pandemic, and we so appreciate your understanding regarding the unusual delays we're experiencing at this time. Congratulations, we wish you all the best and we hope to see you again soon. The Wayfairer Team
Our Tanzania safari and beach vacation was amazing! Wayfairer put together a customized itinerary to match exactly where we wanted to go and what we wanted to do and see. They were also incredibly helpful leading up to the trip with packing lists and other preparation suggestions. The support team (shout out to June!) was so responsive during our trip with any question we had and helping us rearrange a few things when an airline changed a flight time.
Wayfairer Travel 5 star review on 25th August 2022
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Dear Brett, Thank you for taking the time to leave us a review. We're so happy you had such a wonderful time in Tanzania and a great experience with our team and June especially. We're very much looking forward to helping you plan your next adventure. The Wayfairer Team
This was a fantastic bespoke family holiday. We wanted a safari and a week on the beach. The process was so simple and everything went to plan
Wayfairer Travel 5 star review on 24th August 2022 Wayfairer Travel 5 star review on 24th August 2022
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Dear Adeyemi, Thank you for taking the time to leave us a review. We're delighted to hear you enjoyed working with us and we look forward to helping you plan your next holiday. The Wayfairer Team
What a fantastic holiday I and my wife had, thanks entirely to Wayfairer Travel. With the airlines changing flights they bent over backwards to ensure the holiday went ahead. Knowing my wife is a nervous traveller, they even contacted the river lodge where we were staying to check we had arrived and settled alright. The accommodation was second to none and our guide on Safari was superb. I was expecting a holiday of a lifetime to celebrate our joint 60th birthday. We were not disappointed, in fact, it exceeded our expectations.
Helpful Report
Dear Chris, Thank you for taking the time to leave us a review. We're so thrilled to hear your trip went so well and that your expectations were exceeded. Happy birthday to you both! We look forward to helping you plan your next big adventure. The Wayfairer Team
We used Wayfairer Travel to plan our honeymoon which was meant to be in July 2020. Due to covid, we were unable to go until July 2022, but it was well worth the wait! The holiday was exactly what we asked for and we felt the concierges helped us make what we wanted work within our budget. This was unlike any holiday either of us had been on before. Everything was so smooth and well planned out. The rides to and from the airports and hotels were always on time and we were so happy we didn't have to worry about planning when to leave and picking a taxi company. The concierges were quick to respond to any questions we had and helped us with a detailed itinerary and info such as a packing list, suggestions for tipping, local customs, etc. (Special thanks to Toon and June!) We spent the majority of our holiday on safari with a few nights in Zanzibar at the end of the trip. Each accommodation wowed us- Lake Manze, Mdonya, and Z Hotel in Zanzibar. The food was great, the people were friendly, and the animals were spectacular. We had such a special holiday and each day we felt so lucky to be able to experience what we did. It was truly an unforgettable experience of a lifetime and we will always recommend Wayfairer to others and look forward to booking another holiday in the future.
Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022 Wayfairer Travel 5 star review on 22nd August 2022
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Dear Deanna, We're so happy you finally got to take your honeymoon and that you had the most wonderful time on your trip. Thank you for your review, your kind words for our team and for sharing these amazing photos too! We look forward to working with you again. The Wayfairer Team
We had an excellent worry free trip to Namibia. All lodges and camps were exactly what we had hoped for or even better. Very well organised. Thank You. Family Mertens
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Dear Konstantijn, We're delighted to hear you and your family had such a wonderful trip to Namibia! Thank you for taking the time to leave us a review and we look forward to working with you again in the future. The Wayfairer Team
A trip of a lifetime that went like clockwork. Wayfairer organised a trip for my family (parents and 3 teenage kids) to Ecuador taking in Quito and surroundings, the Galapagos Islands (staying on land and liveboard boat) and the Amazon basin, over 2.5 weeks. Despite the rather packed itinerary, everything worked like clockwork with all transfers, transport and guides bang on time. The itinerary itself was well thought through and packed out with everything we wanted to do (or fit in in that short amount of time). Guides were provided in all locations and their knowledge of the history, culture and natural wonders to be found in Ecuador, was excellent and detailed. The accommodation selected by Wayfairers met our expectations and wasn't lacking in any way. Overall, a very enjoyable, time which we will all remember for the rest of our lives (as well as having a bijillion photos of various fauna...).
Helpful Report
Dear Robert, Thank you so much for taking the time to leave us a review. It sounds like you had an incredible trip to Ecuador and we're so happy to hear you had such a positive experience working with our team. Best of luck sorting through your photo library, and we very much look forward to helping you plan your next big adventure! The Wayfairer Team
Wayfairer put together an amazing trip for my family of five to Madagascar. I talked months prior to the dated to Leonide and she asked to very specific questions to tailor our trip. Madagascar is a great destination but, not easy travel. We were so pleased and happy to have exactly the trip we were dreaming for. Our guide was just perfect, logistic, transportation, food and lodging were right what we were asking. We felt always very well care and we knew we can count with the agency support if needed. Thank you Wayfairer team!
Wayfairer Travel 5 star review on 15th August 2022 Wayfairer Travel 5 star review on 15th August 2022 Wayfairer Travel 5 star review on 15th August 2022
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Dear Ximena, Thank you so much for taking the time to leave us a review of your incredible trip to Madagascar and your experience working with our team. We're so happy everything came together so well and you felt cared for. We look forward to helping you and your family plan your next exciting holiday. The Wayfairer Team
Having an expert on East Africa listen to our wishes, advise on the options and best value for our budget was invaluable. The choice of hotels and safari lodges was amazing. The organisation was impeccable: taxi drivers (prepaid - so no quibbling) waiting for us at each new destination, rooms ready, even dietary preferences accounted for. The food in each accommodation was delicious and healthy. We truly had a holiday of a lifetime which surpassed expectations. Travel in Africa seemed efficient and reliable. The only hassle we had was due to the long queues at Heathrow airport! Thanks so much to the whole team at Wayfairer (especially Cat von Bredow) for organising such a wonderful trip.
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Dear Charlie, Thank you for taking the time to leave us such a glowing review. We're so happy to hear you had such a wonderful holiday and a great experience working with our team and especially with Cat. We're very much looking forward to helping you plan your next adventure! The Wayfairer Team
We were very happy to have had Wayfairer plan and organize our honeymoon. They worked with us through the pandemic and the birth of our daughter to reschedule and finally make this amazing trip happen. They chose amazing hosts and venues for our trip and this was truly a once-in-a-lifetime experience.
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Dear Derek, Thank you for taking the time to leave us such a glowing review. We're so happy you finally got to take your honeymoon and that it was everything you hoped it would be. Congratulations! We look forward to working with you again on your next adventure. The Wayfairer Team
Excellent holiday in Kenya, very impressed with the staff we met and so good that they use local people from the Masi.
Wayfairer Travel 5 star review on 11th August 2022 Wayfairer Travel 5 star review on 11th August 2022 Wayfairer Travel 5 star review on 11th August 2022
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Dear Andrew, What lovely pictures! And thank you for taking the time to leave us such a positive review. We're so happy you had such a great trip. The Wayfairer Team
Wayfairer organised and booked a safari to Botswana for us and it was an amazing experience. The suggested itinerary was on point with respect to our preferences and priorities, the consultant was very knowledgeable and responsiveness and service were overall great. Particularly once the trip was booked we were looked after very well to ensure a smooth journey and Wayfairer were tremendously helpful in navigating Covid travel requirements. I have recommended Wayfairer "offline" to others, so I am happy to do so here as well. For a safari or hard-to-plan-on-your-own adventure trip, I'd book through Wayfairer again!
Helpful Report
Dear Mo, Thank you for your kind words. We're delighted to hear your trip to Botswana was a success and that you had such a positive experience working with our team. Thank you too for the offline recommendations and we very much look forward to working with you again in the future. The Wayfairer Team
The entire team at Wayfairer made our honeymoon extremely special! Right from the planning of the itinerary to the operational details, Leonie and June were patient, supportive and helpful. We won't forget this trip anytime soon and will be sure to work with Wayfairer again!
Helpful Report
Dear Ambar, Thank you for taking the time to leave us such a positive review. It sounds like you had a wonderful honeymoon and we're so happy you had a great experience with Leonie and June. We very much look forward to working with you on your next adventure! The Wayfairer Team
CONCIERGE SUPPORT: My family and I (6 pax) spent our 8 days Summer holidays in Zimbabwe/Botswana in July 2022, and we are giving the top score to Florence at the Concierge team. She has been amazing during the whole planning and assisting us with everything possible! We couldn´t have had a more dedicated person supporting us. Even the small details such as sweet notes left here and there (i.e. champagne in the room instead of Aperol Spritz, which she knows I love; the birthday of my nephew that she remembered, etc). Only the best experiences with Florence! Not to mention her patience with me, as I had to coordinate and agree on 6 different tastes and wishes. We couldn´t thank Florence enough. Thank you, thank you, thank you! ITINERARY: With regards to the itinerary in Africa, I spoke with Josh at the start of my inquiry and he was kind enough to reply with new suggestions to fit our budget and in good time. I appreciate that. However, it was a great disappointment for us when we discover that we were NOT in Okavango Delta on the day after we arrived at Nokanyana lodge on the 11th of July. Okavango Delta was clearly stated in our Travel Pack (more precisely pages 3 and 13). There was even a picture of the delta and a mention of the possibility of spotting rhinos! A great disappointment for us was when we found out on day 2, by the lodge manager, that we were actually on the outskirts of Okavango! It would be the same as if you pay for a trip to Central London and you find out on the second day that you were located outside Central London with no possibility to visit Big Ben, Tower Bridge, etc. I do remember changing the lodge to a less expensive one by the time Josh was planning our itinerary, but we should have been informed that the new lodge wouldn´t be located in Okavango. I remember mentioning to my husband that it was so strange that we weren´t seeing water when we were picked up on the airstrip to the Nokanyana lodge (3 hours drive). For that, I give a score 2 or 3. LODGES: Muchenje lodge fantastisc. Nokanyana lodge was very good as well.
Helpful Report
Dear Daniela, Thank you for taking the time to leave us such a detailed review of your trip. We're delighted to hear that Florence and the team looked after you so well - our concierge is so wonderful! And that you enjoyed the lodges on your itinerary. The Okavango Delta is a diffuse region and where you stay in relation to the central waterways is very much dependent on budget, as you know. However, no matter the budget constraints, we always try to allow our guests access to, at the very least, game driving in and around the more typical "delta-looking" areas of Moremi and Khwai wherever possible, even if the camp itself is located a little further away. Our apologies if the explanation of the camp's location wasn't thorough enough, and we'll certainly make an effort to be more clear in our literature in the future too. The Wayfairer Team
Wayfairer Travel handled all the arrangements for our fantastic Kenya, Tanzania, Zimbabwe and Cape Town trip. They did a great job and I would highly recommend them. The accommodations, flights, transfers went perfectly.
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Dear Irene, Thank you for taking the time to leave us such a glowing review! We're delighted to hear your trip was a success and that you had such a positive experience working with our team. We look forward to helping you with your future travel plans. The Wayfairer Team
Overall a great Company to do business with and particularly in terms of responding quickly to the many questions I had and the willingness to lean forward to help - like pointing out flights I’d booked were likely to get cancelled. Another real benefit was having reps in country to provide help and advice. Everybody was pleasant, knowledgeable and helpful. Their recommendations for the Lodges were excellent and as described. One star is missing because there is always room for improvement! In this case it’s the minor details like we didn’t get a map for our road trip (yes, GPS worked well). Nevertheless thoroughly recommend this Company.
Helpful Report
Dear Mike, Thank you for taking the time to write a review for us. We're delighted to hear you had such a positive experience working with our team and that everything came together for you so well. We're sorry to hear that your expectations of receiving a paper map fell short, which we'll certainly take into account for future travellers. We look forward to working with you again in the future. The Wayfairer Team
Wayfairer Travel is rated 4.9 based on 585 reviews