Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 559 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

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“The team at Wayfairer put together a memorable trip to Mauritius for our family of four. Even with a small confusion over excursion dates the team were quick to sort it out and it didn't impact our wonderful experience. We would recommend Wayfairer Travel to anyone that wants a tailor made holiday”

Wayfairer Travel 5 star review on 27th July 2022

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Thank you so much for taking the time to leave us a review. We're really happy to hear you had a wonderful trip to Mauritius and that any minor issues you had were resolved quickly by our team. The Wayfairer Team

“Enjoyable holiday overall. First safari camp was very good, second safari camp could have been slightly better.”

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Dear Tony, Thank you for taking the time to leave us a review. We're so happy to hear you had a wonderful trip overall. It's unfortunate that one of the camps you stayed at didn't quite meet your expectations. We'd very much appreciate some information with regards to where you think they can improve, as it's most certainly feedback the camp itself will value, so a member of our concierge team will be in touch to follow up. We look forward to working with you again in the future, The Wayfairer Team

“Our holiday to Tanzania was incredible. Huge thank you to Wayfairer for arranging and rearranging multiple times after Covid! Huge thank you to Toon for all her help and kindness !”

Wayfairer Travel 5 star review on 15th July 2022

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Dear Lorna, What amazing pictures! Thank you for sharing these and for your kind review. We're so happy you had such a great experience working with Toon and the team, and we're very much looking forward to helping you plan your next adventure. The Wayfairer Team

“What a trip. Thank you Wayfairer for organising it all. Amazing itinery and hotels Our boys climbed kilimanjaro with a superb team lead by Emmuel and Coleman who brought them safly back so we could continue our safari where we in 30 minutes saw the Big 5 thanks to our amazing guide John Bingo. We are now resting after the exciting weeks in Zanzibar. Absolutely amazing. Could not have been a better trip”

Wayfairer Travel 5 star review on 14th July 2022

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Dear Ulrika, What wonderful photos from what sounds like an incredible trip! Thank you for choosing to travel with Wayfairer and for your really lovely review. We hope to work with you again to help you plan your future adventures. The Wayfairer Team

“My family and I have just recently returned home after a fantastic family holiday on the wonderful island of Zanzibar. We booked the holiday way back in 2020 but because of covid restrictions we held back until this year, the girls at Wayfairer Travel were fantastic and stuck by us through the pandemic, advising us, and trying alternative destinations nothing was too much to ask. The knowledge they have is second to none, even though everything was done over the phone or through emails, the whole experience of booking the holiday was totally stress free. I would like to take this opportunity to say a massive thank you to everyone at Wayfairer Travel, especially Maggie & Carmen for making this holiday one the whole family will never forget, and we can't wait to get started on booking our next break in paradise....thank you The K,s”

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Dear Richard, Thank you so much for leaving such a glowing review of your experience with Wayfairer! We're very happy you finally got to go on your trip after the postponements and that it was just as wonderful as you hoped it would be. We're excited to see what adventures await you next! Maggie, Carmen & The Wayfairer Team

“After interviewing several travel consultants for this trip I was planning with my 13 yr old son, Wayfairer in the end helped me dial into the accommodations and schedules that best suited our goals for the trip. We had some suggestions on small issues that were unnecessarily confusing which they received with gratitude. We had a great trip and Wayfairer's planning expertise and on the ground partners were great. We will use them again.”

Wayfairer Travel 5 star review on 12th July 2022

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Dear Charles, Thank you so much for taking the time to leave us a review and for your kind words for our team. We're delighted to hear you had such a wonderful trip and we're very much looking forward to working with you again soon! The Wayfairer Team

“The CEO of Wayfairer, Jason Stevens, truly cares about his clients' entire experience. He has gotten personally involved in and resolved an issue I had with the accounting department. He reassured me and gave a valid explanation that the issue was one of miscommunication and timing. After we spoke and the immediate action taken to remediate the situation, I feel confident that Wayfairer is on solid financial footing and the trip planned for our family in September to Botswana will truly be the trip of a lifetime.”

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Dear Charlene, We're so happy you had such a great experience with Jason; he really does care so much about our guest's experiences and it's wonderful to hear that passion came through and your issue was resolved. It sounds like you have an incredible family holiday lined up and we're looking forward to hearing all about it on your return! Safe travels, The Wayfairer Team

“I am very much looking forward to our planned trip to Botswana in September and the team at Wayfairer has assured me that it will be memorable - despite the worldwide pandemic that has delayed it several times requiring numerous changes. After a bit of miscommunication because of so many delays, the CEO, Jason Stevens, called me himself to clarify - it's very obvious that customer service is important from the top on down and it's important to the team that their clients have the best experience possible.”

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“Our trip included 9 days of Safari and 7 days in Zanzibar. Excellent describes it best in total. Wonderful itinerary, individualized on our behalf. We had to make some changes on short notice, but Florence, Cat and their team just fixed it. The communication was always very good with quick responses to all questions. The camps during the safari were amazing and cosy except one (this camp will make a big renovation so it should be excused), and the hotel in Zanzibar was lovely and perfect to relax. All food was excellent during the whole trip. Our guide during the Safari was a wonderful person and made the experience very special. Thanks to the whole team!”

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Dear Ilka, We're thrilled to hear you had such a wonderful trip to Tanzania. Thank you for your kind review and kind words for Cat and Florence. We look forward to working with you again soon. The Wayfairer Team

“Choosing Wayfairer travel to plan my trip was the smartest thing I did. Their reputation is stellar throughout Africa and every detail was seamless. This was my first time traveling abroad and I was a bit nervous about using someone I did not know. I highly recommend them for any international travel. Cat helped me plan the trip and Toon helped pull it all together at the end. Africa is amazing and I will always want to return. Every camp with Nomad Tanzania is beyond our dreams. People are all so gracious to share their country with us. Thank you Wayfairer for making dreams come true.”

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Dear Coleen, Thank you for taking the time to leave us such a glowing review. We're delighted you had such a great experience working with Cat, Toon and the team and an amazing time on your trip to Tanzania. We're very much looking forward to working with you again. The Wayfairer Team

“Wayfairer organised a beautiful 12 -days trip to Zanzibar and mainland Tanzania for me and my sister. Already in the planning process they were keen on fulfilling all of our wishes and recommended nice places to stay and interesting programs. They gave us detailed information of all the places we have selected and prepared us with useful information. We very much enjoyed 3 days diving in the beautiful Mnemba Island national park and a wonderful 4-days safaris at Selous National park. We stayed at Selous Impala camp where everyone was super friendly and super kind and the animals were amazing. We spent a few days in Stone town and in Dar Es Salaam as well. Everything went well, well organized, all pick ups and drop offs worked. Hotel staff were helpful and super friendly. After getting used to the unsolicited interest of locals in general we had a wonderful time wandering around the cities and finding beautiful places and restaurants all over our journey.”

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Dear Monika, Thank you for taking the time to write this lovely review. It sounds like you had a wonderful trip and we're thrilled to have had the opportunity to work with you and bring it all together. We look forward to helping you plan your next big adventure! The Wayfairer Team

“We found the team at Wayfairer Travel when helping to plan and execute our honeymoon excellent. From initial ideas of what we could do, to supporting us when we had to postpone due to Covid and even answering questions and moving transfers whilst we were away. Everything whilst away was seamless and we didn’t have to worry about a thing - we had the best trip! Would definitely recommend!”

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Dear Kathryn, We're so happy to hear you had such a wonderful honeymoon! Congratulations! And that your trip (eventually) came together so well for you. We're very much looking forward to helping you plan your next holiday. The Wayfairer Team

“Thanks to the Wayfairer team we had a wonderful experience in Botswana The flights, lodges, food and staff were all first class and enabled us to enjoy our long-awaited trip”

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Dear Susan, We're so happy to hear you had such a wonderful time in Botswana! It is truly a destination worth the wait. Thank you for taking the time to leave us a review. The Wayfairer Team

“Had a fantastic trip, everything was perfectly organized, all transfers worked, and the recommendations for the lodges and parks were spot-on. Thanks!”

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Dear Paul, We're delighted to hear you had such a wonderful time and that our team hit the mark and pulled your holiday together so seamlessly! Thank you for taking the time to leave us a review. We look forward to working with you again. The Wayfairer Team

“Incredible and well-organised experience that was perfectly arranged by Toon and Josh at Wayfairer. Josh created the initial itinerary that was based off of my initial ideas/budget and Toon dealt with any other requirements or requests after the itinerary was created. This was a 2 week trip through Botswana and Zambia with multiple transfers and the professionalism, patience, communication and availability was both exceptional and reassuring. Looking forward to my next trip with Wayfairer!”

Wayfairer Travel 5 star review on 27th June 2022

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Dear Nigel, Thank you for your glowing review and kind words for Josh and Toon. We look forward to working with you again on your next holiday adventure! Josh, Toon & The Wayfairer Team

“Appreciated the great recommendations for lodges based on our objectives. Team also did a fantastic job dealing with Covid related changes, rebookings, and difficulties. I appreciated the responsiveness and flexibility.”

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Dear Raymond, Thank you for taking the time to leave us a review. We're really glad to hear our team was so responsive and helpful and very much look forward to working with you again on any future trips. The Wayfairer Team

“From the moment we contacted Wayfairer, to the end of our trip, they ensured every detail was correct and was what we wanted. Maggie started the process and ensured everything was correctly in place before proceeding with any confirmations We were then introduced to Toon (Concierge) who dealt with any other requirements we may need. This professionalisation continued throughout our whole trip and was reassuring to know they were contactable at all times After the trip, Toon contacted us to ensure we had been happy with everything A most professional approach, we've never received that from any other Travel Agent”

Wayfairer Travel 5 star review on 22nd June 2022

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Dear John, It's wonderful to hear you had such a great experience with Wayfairer and what incredible leopard pictures too! Thank you for your kind words for Maggie and Toon and we look forward to working with you again on any future trips. The Wayfairer Team

“Exceptional service from knowledge people who seem to really care. Itinerary was thoughtful and imaginative and interpreted our requests insightfully. Thank you Wayfairer for putting together a really memorable trip.”

Wayfairer Travel 5 star review on 20th June 2022

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“Wayfair arranged a wonderful holiday for us! We had an excellent guide and enjoyed all of the hotels we stayed at. Looking forward to our next trip with Wayfair!”

Wayfairer Travel 5 star review on 19th June 2022

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Thank you so much for your kind review and your incredible photos! We're so happy to hear you had such a wonderful trip and look forward to working with you again. The Wayfairer Team

“My trip was very well organized. They asked what I want to see, gave me some suggestions and then planned carefully Everything was perfect. Everything was very well planned and on time. I would use them again and again”

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Wayfairer Travel is rated 4.9 based on 559 reviews