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Wayfairer Travel Reviews

4.9 Rating 583 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 583 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 27th December 2024
Mike And Kate - Sydney Australia
Wayfairer Travel 5 star review on 14th December 2024
Anonymous
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 9th December 2024
Richard Moore
Wayfairer Travel 5 star review on 2nd December 2024
Chris Calia
Wayfairer Travel 5 star review on 1st December 2024
Anand & Toshi
Wayfairer Travel 5 star review on 14th November 2024
Jennifer
453
Anonymous
Anonymous  // 01/01/2019
I cannot say enough about my 16 day trip through Japan! Malcolm really listened to what was important to me, asked about my interests, and created an itinerary that blew my mind in honor of my husband and my 15th wedding anniversary. There were cultural excursions, theme parks, nature hikes - every site, tour, activity, and experience was tailored to me - and he was able to share cultural tips and suggestions to make my visit perfect. Peach was an incredible source of support prior to and throughout my entire journey. My family was 13 hours behind me so it was wonderful to have Peach almost in my time zone, right there in the moment when I was excited and wanted to share my experiences immediately. I felt so cared for and supported throughout my travels that even though this was a solo trip, it felt like she was by my side. Wayfairer is so thorough from start to finish when helping you plan a once-in-a-lifetime trip. If something doesn't go as planned, you always have support to reach out to for assistance and guidance. Everyone I've interacted with has been beyond fantastic, from the company, to the tour guides, to the hotel employees, everyone! Thank you all so much for helping me fulfill our dream of visiting Japan!
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Dear Amy, Thank you so much for your wonderful feedback! I’m thrilled to hear that your 16-day trip to Japan exceeded your expectations and that Malcolm and Peach provided the support and experiences you were looking for. Your kind words mean a lot to us, and we’re delighted to have been part of your special celebration. If you ever plan another adventure, we’d love to assist you again! The Wayfairer Travel Team
Our two week trip to Japan was a true success. We began planning the trip with Maggie, and continued our arrangements with June in the concierge department. June and the whole Wayfairer Travel team were always accessible and responsive. I loved the tours that were recommended. We had personable and highly knowledgeable guides for all of our tours. I especially enjoyed the well situated boutique hotels that were selected. Although, I’d never heard of Eiheiji, a small mountain town that Maggie recommended, this stop was one our highlights with a lovely ryokan situated next to a large temple and active Buddhist monastery which we were able to tour. Our final destination was in Hakone where we stayed at the lovely, memorable Gora Kadan Ryokan. This was truly a memorable trip.
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Dear Steve, Thank you so much for your wonderful review of your trip to Japan with Wayfairer Travel! We are thrilled to hear that your experience was such a success, from the planning phase with Maggie to the impeccable support from June and the entire concierge team. Your appreciation for our knowledgeable guides and carefully curated boutique hotels truly warms our hearts. It’s especially lovely to know that Eiheiji exceeded your expectations—it sounds like a hidden gem! We’re also glad you enjoyed your stay at Gora Kadan Ryokan in Hakone; it's a perfect spot for relaxation and unforgettable memories. Thank you again for choosing Wayfairer Travel, and we can’t wait to help you plan your next adventure! Best wishes, The Wayfairer Travel Team
It is a very good and smooth travel in Botswana with every aspect well arranged.
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We had an amazing family trip to the Lower Zambezi (Zambia) perfectly organized by Wayfairer. After talking with the Wayfairer expert about what we were looking for we book both camps he advised and it was our best safari ever. Small camp, totally remote on the bank of the Zambezi with a real bush feeling. No luxury but very comfortable. We had wonderful sighting of leopards and lions each day, and we were lucky enough to see a pack of wild dogs hunting a herd of buffalos. I really recommend Wayfairer travel, as they can perfectly organise the trip you dream about. The follow up after booking was reactive and attentive and very professional. During the journey as well everything went smoothly. Really a great experience!
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Dear valued client, Thank you for sharing your feedback with us, following your holiday to Zambia. It's fantastic to know that we were able to plan a trip that met your expectations. It sounded like you had incredible wildlife sightings and we couldn't be more thrilled! We hope to have the opportunity to plan another dream holiday for you! The Wayfairer Travel Team
I cannot say enough good things about Vernon, Peach, and all the people at Wayfairer. Our trip to Zimbabwe and Botswana was amazing, with beautiful places to stay, things to see, and people to meet. We felt safe and cared for, and all our wants and needs were met! They truly made it an epic adventure!
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Dear client, Thank you so much for your fantastic 5-star rating of Wayfairer Travel! We’re genuinely grateful for your kind words. It brings us immense joy to hear that your trip to Zimbabwe and Botswana was truly amazing. We’re thrilled you enjoyed the stunning accommodations, breathtaking sights, and the wonderful people you met along the way. Your safety and comfort are our top priorities, and we’re delighted you felt well-cared for throughout your journey. It’s all part of creating those epic adventures we aim for! Thank you once again for choosing Wayfairer Travel. We can’t wait to welcome you back for another unforgettable journey! The Wayfairer Travel Team
Wayfairer planned an excellent trip for us which matched our needs and expectations. All the travel was seamless and the lodges where we stayed were delightful. Though the food was so good there was a tendency to overeat :-)
Wayfairer Travel 5 star review on 11th October 2024
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Dear Ellen and Mike, Thank you so much for giving Wayfairer Travel a sparkling 5-star rating! Your kind words truly brighten our day. We’re thrilled that we could craft a trip that perfectly suited your needs and exceeded your expectations. It’s fantastic to hear that your travel experience was seamless and that you enjoyed the delightful lodges. And we can’t blame you for indulging in the delicious food—it's hard to resist when it’s that good! Once again, thank you for choosing Wayfairer Travel. We can’t wait to help you plan your next adventure! The Wayfairer Travel Team
We had our first safari in Africa arranged by Wayfairer and it went just perfect. The air and ground transportation between different places and lodges were seamless. Selection of the lodges and activities fully suited our needs and expectations. Customer service was always responsive, and we receive very helpful pre-travel information on packing and tipping norms.
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Dear LJ, Thank you so much for your fantastic 5-star rating of Wayfairer Travel! We’re thrilled to hear that your first safari in Africa went perfectly and that the transportation and lodges met your expectations. It means a lot to us that our team could assist you and that our pre-travel information was helpful. Your support is truly appreciated! We look forward to planning your next adventure together! The Wayfairer Travel Team
Chanelle Cook was great to work with. Especially during times of stress with canceled flights ect. Always available and able to answer questions. It was my first trip abroad and she provided me with needed extra help to calm my nerves! It was a great trip!
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Hi ! We have a wonderful trip to many countries of Africa ! Everything was as we wanted, the lodges were amazing , Wayfairer understood perfect what we wanted ! My family and I have a great time ! Thank you ! We recommended them at anytime and anywhere !
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If you have any hesitation choosing Wayfairer's service, this is your sign to go ahead and book it. They crafted an incredible experience for our Botswana trip from start to finish. Planning a big trip like this is a tall order and we did not make their job any easier by giving very short notice (just a few weeks). Despite these obstacles, the Wayfairer team came through and delivered the trip of a lifetime. Everyone involved in their operation including travel expert (Vernon), concierge (Peach) and the folks on the ground (too many to list) were incredibly professional. The process was seamless, well organized, secure and allowed us to focus all our energy on enjoying the experience. We will book with them again for our next adventure.
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Dear Carl and Ania, Thank you so much for your fantastic 5-star review of Wayfairer Travel! We’re happy to hear that we could exceed your expectations during your Botswana trip. We understand that planning such a big trip, especially on short notice, can be challenging. We're glad our team, including Vernon and Peach, was able to provide you with a seamless experience. Thank you for trusting us with the logistics while you focused on enjoying your adventure. We can’t wait to help you plan your next trip, so feel free to reach out anytime! The Wayfairer Travel Team
Can't thank the Wayfairer team enough and specifically Lorna for an amazing experience in Kenya and the Seychelle Islands. This journey was exciting as could be with hiccups along the way. But Lorna was there for us every step of the way! Our first hiccup was that our luggage did not arrive for 3 days. But we overcame that and bought new clothes for our safaris and were ready to go! The safaris were so amazing. The people, wildlife, experiences will never be forgotten. The camps that the Wayfairer team chose for us were unforgettable. Thank you to Elewana and Cottar's 1920's camps for making us feel so special. More hiccups when we had flights cancelled leaving for the Seychelles and also returning. Our flight out happened to be on a day when the workers at Nairobi airport decided to strike and closed the airport down. Lorna was there to walk us thru, rescheduling flights, hotels etc. She was so calm which helped us as we were stressed! Had an amazing time in the Seychelles and then when our flight out was unexpectedly cancelled once again Lorna helped to book us flights to keep on schedule with other airlines so we wouldn't miss our flight back to the States. Don't know what we would have done without her expertise. Lorna even arranged airport personnel to personally escort us thru the airport to catch our flight home as the connection was brief and we didn't think we'd make it with all the flight changes/lines etc. The level of service was beyond our expectation and we could not possibly ask for more. Thank you to Eleanor who was our advisor at the beginning to help us start this amazing journey, then handing us to Lorna who took care of us while finishing our arrangements and while traveling. We can't say thank you enough for a journey that changed us forever! We can't recommend you more!
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Just got back from a 9 day safari in Kenya / Tanzania, a trip we had originally planned a few years ago, postponed due to COVID. From our initial call with Wayfairer, I really enjoyed the way the team laid out some options : options for different itineraries, different budgets etc. We were traveling with our family of 5 so had a few different needs . Once we locked and loaded the itinerary, the concierge team took over and made sure all the details were sorted. The trip worked out great - we had a blend of "comfortable" accommodation and super luxury so that was great to experience - we also had a blend of Conservancy and Nature Park safari which was also worth experiencing. All the details of pick ups, flights, camps worked perfectly When we were on the trip, we had instant access to Lorna on the local team who helped us with a few questions on the way. Highly recommend Wayfairer
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We were unfamiliar with booking a Safari & beach holiday, so chose to use Wayfairer to help us navigate the best places and times to go. Toon our agent was brilliant, understood our wants and was able to give us some choices within our budget. On top of that Toon was on hand throughout our holiday checking in on us. Unfortuntately, we did have an unexpected medical emergency and we had to cancel and rebook all our flights home. Wayfairer was contactable throughout helping us compare options with limited wifi, which was really reassuring. Would absolutley use again!
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Dear Karen, Thank you for sharing your feedback with us! We are pleased to hear that we were able to provide you with great support from the planning stage, throughout the trip, and even through unexpected circumstances. We appreciate your trust in Wayfairer and look forward to helping you plan your next adventure. The Wayfairer Travel Team
A five star review. Would have been prepared to have given a 10 star review if that were possible. Concierge department first class. All the stress of booking it oneself taken away, from meet and greet (airside) at Nairobi airport, assistance in border control, baggage colelction, car outside to take us straight to the hotel.... First class service
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Dear Peter, Thank you so much for leaving us a 5-star review and for choosing Wayfairer Travel for your family trip. Our main goal is to ensure that our clients have a seamless and unforgettable travel experience. Thank you once again for your trust and support. We look forward to assisting you with your future travel adventures! The Wayfairer Travel Team
The customer service is good! The price is high but reasonable. We changed our schedule two weeks in advance and the team is very helpful in the rearrangement.
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Dear client, Thank you so much for taking the time to rate Wayfairer Travel with 5 stars! We truly appreciate your positive feedback. We're delighted to hear that you found our customer service helpful and that our team was able to rearrange your schedule to your satisfaction. Your happiness is our top priority. We understand that our prices may seem high, but we aim to offer exceptional value for the experiences and services we provide. Once again, thank you for your kind words. We look forward to welcoming you back on your future travels with Wayfairer Travel! The Wayfairer Travel Team
Chanelle; Wayfairer Travel; & 24Hour Assist have left us with great holiday memories of South Africa & Mauritius Island – an unscheduled trip to hospital; replacing connecting flights that unravelled; sourcing at their expense several days 5 Star accom; continued followup to check all sorted is a great comfort when your half way around the world between 3rd World Countries & remote Island paradise - thank you Wayfairer Concierge Team for delivering your TA Travel Assistance excellence Our Recommendation – safe travels with Wayfairer Travel Until next time
Wayfairer Travel 5 star review on 11th September 2024
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Dear David, Thank you for your feedback and for choosing Wayfairer Travel for your trip. We are so happy to hear you were pleased with our 24/7 concierge service including Chanelle's support and travel assistance throughout. Thank you once again for your trust and support. We look forward to assisting you with your future travel adventures! The Wayfairer Travel Team
This is our second family trip organised by Wayfairer (Zimbabwe and now Madagascar) and both times Waifairer have excelled in their organisation: made changes to the suggested itinerary as our ideas have formed, prompt replies to my never ending questions, including all that we have asked to experience, polite and professional...excellent. You cannot go wrong.
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I was so happy to find my expectations totally exceeded! Every detail was considered. Contact with support was always there. Definitely recommend.
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Dear Christine, Thank you so much for your incredible 5-star review of Wayfairer Travel! We’re delighted to hear that we exceeded your expectations and that every detail of your experience was carefully considered. We take pride in providing outstanding customer support, and it’s great to know our team was there for you whenever you needed assistance. Your recommendation means the world to us! We look forward to crafting many more unforgettable travel experiences for you in the future. The Wayfairer Travel Team
Great service, a well-planned holiday, everything went very smoothly.
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Dear client, Thank you so much for your fantastic 5-star rating of Wayfairer Travel! We’re pleased to hear that you enjoyed your experience with us. It’s especially rewarding to know that you found our service exceptional and that your holiday was well-planned, with everything going smoothly. We pride ourselves on providing top-notch service and creating unforgettable trips for our clients. Thank you once again for choosing Wayfairer Travel, and we look forward to assist you again in the future! Wayfairer Travel Team
I chose Wayfaire Travel to help me plan a personalized 6 week tour of SE Asia during the summer of 2024, and they did an amazing job. They helped me choose where to go and planned everything down to the last detail. The itinerary included Thailand, Malaysia, Borneo, Vietnam and Laos. They put together a diverse itinerary for me so I could get a wide range of experience through out the trip, including first class rain forest lodges in Borneo, hiking Mt. Kinabalu, an overnight cruise in Ha Long Bay, a two day cruise on the Mekong River, and time to explore and enjoy the big cities and islands of Vietnam and Thailand. They also provide me with a concierge named Toon who was there for me day and night to handle any problems, questions or changes that I wanted to make. She was a true professional and helped make my trip run smoothly. I would highly recommend Wayfaier Travel if your planning a trip to SE Asia and I would definitely use them again.
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Dear Grant, Thank you for your wonderful feedback. We're delighted to hear that your 6-week holiday to South East Asia was such a memorable experience. It's great knowing that our team, especially Toon, helped make your trip smooth and enjoyable. We truly appreciate your recommendation and look forward to your next adventure with us! The Wayfairer Travel Team
Wayfairer Travel is rated 4.9 based on 583 reviews