Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 558 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 14th November 2024

Jennifer

Tim Mathiesen

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cousins and I recently returned from an awesome trip to South Africa, Zimbabwe and Botswana which was arranged for us by Wayfairer. We knew nothing about Wayfairer except for the reviews I'd read online, but we are happy to report that we were so pleased with our experience. The trip unfolded like a well-oiled machine. We loved the Meet and Greet at the airport--so nice to be escorted after traveling for 24 hours! The safari lodges were excellent--and thankfully we were able to see the coveted "Big Five." Jess was so easy to work with during the planning process, and was very responsive to our budget limits, and to including the places we wanted to see. After the trip was put together, our concierge, Toon was very attentive and responsive to our questions and to some tweaking in the itinerary. Both Jess and Toon even went the extra mile to facilitate our travel plans after we completed our time with Wayfairer. During our trip, Toon checked in with us numerous times to be sure that all was going OK.I can recommend Wayfairer without hesitation. Everything was wonderful, and we hope to plan another trip with them one day.”

Helpful Report

Thank you for taking the time to leave such a great review. We are delighted to hear that you had a fantastic trip to South Africa, Zimbabwe and Botswana and also managed to see the Big Five throughout your trip. It is great to hear that you had an enjoyable experience with the Wayfairer Team, especially Jess and Toon and we look forward to working with you in the future. The Wayfairer Team

“We recently used Wayfairer to book our dream honeymoon. It truly was a dream honeymoon. We went to Kenya, on a safari and then to Mauritius. We can not thank Katie enough for planning such a special trip. Every day whilst we were abroad was planned brilliantly and we felt like we did not need to worry about anything. We knew our itinerary and had access to so much information about each place we visited through our Safari Portal. The level of detail and service provided by Wayfairer is second to none. The concierge team helped with any possible issues whilst we were abroad and it was reassuring to know that we had their service at our disposal should we have required it. We will look to use Wayfairer again in the future for any of our bespoke travel plans. We can not recommend Wayfairer enough. If you are considering booking a safari or want to experience a fantastic and bespoke service which caters to your every need, then look no further than Wayfairer.”

Helpful Report

Dear James, Thank you for leaving such a glowing review. We are thrilled to hear that you had a fantastic honeymoon in Kenya and Mauritius and enjoyed both the safari and the beach. It is great to hear that you had an enjoyable experience with the Wayfairer Team, especially Katie and we look forward to working with you again in the future. The Wayfairer Team

“We went to Kenya & Zanzibar for our honeymoon and it has been the best experience ever. Everything was well put together, we literally had no worries when it came to this trip. So happy to have booked this trip & had our first safari experience!”

Helpful Report

Thank you for taking the time to leave a lovely review about your honeymoon to Kenya and Zanzibar. We are delighted that you had a fantastic trip and loved your first safari experience and had a great experience working with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“We were very pleased with all aspects of our holiday from the communication before going to the organisation whilst we were there. We would happily travel with Wayfairer Travel again.”

Helpful Report

Dear Elaine, Thank you for leaving a lovely review. We are thrilled to hear that you had an enjoyable trip and had a great experience working with the Wayfairer team. We look forward to working with you again in the future. The Wayfairer Team

“Wayfairer Travel created a bespoke holiday around our interests. Everything was thought of and they created a holiday that exceeded our expectations. Highly recommended.”

Helpful Report

Thank you for taking time to leave a great review. We are delighted to hear that you had a fantastic trip and had an enjoyable experience working with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“An excellent tailor-made trip, combining our requirements with the excellent advice offered by the Wayfairer team. All aspects of the trip met our expectations and we enjoyed some great experiences. We will certainly use Wayfairer for our future plans. Many thanks.”

Wayfairer Travel 5 star review on 20th September 2023

Helpful Report

Dear Keith, Thank you for your lovely review, what a great photo! We are delighted to hear that you had a fantastic trip and had some amazing experiences. We are pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Amazing company, couldn't have asked for a better Honeymoon! They organised everything for our Safari trip to Tanzania and Zanzibar. Everything went so smoothly and all the small additional touches they added really made a difference. I would 100% recommend, a great relaxing experience from the moment we emailed to the moment we landed!”

Helpful Report

Dear Francesca, Thank you for leaving a lovely review, we are delighted to hear that you had a wonderful honeymoon in Tanzania and Zanzibar. We are so pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Kenya's allure lies in its untamed landscapes, teeming with life. Yet, this luxury safari arranged by Wayfairer and their incredible team across several countries elevate this raw beauty by seamlessly weaving in moments of sheer luxury. It was an odyssey that tantalized not just our senses but our souls, making us fall in love with Africa's wild heart. From planning to executions having Wayfairer support is invaluable. This was our mother/daughters graduation trip--My daughter studies in Italy and I live in Texas-so Wayfairer had multiple countries and time zones to navigate. Before our trip we had a mishap with my daughter's Kenya visa which left her stranded in Italy. It was indeed a challenging and stressful situation for both my daughter and our family. But Wayfaire's commitment, expertise, and quick problem-solving skills was instrumental in navigating through this crisis. In moments of uncertainty, it was reassuring to know that we had a professional and caring team such as Som to guide us and advocate on our behalf. If you're seeking an African safari experience that marries the rawness of nature with unparalleled luxury, then contact Wayfairer 's Som and her team to curate a bit of opulence. After i came home and compared notes to other who have gone on Safari our Camps/Lodges/Meals were higher tier for the price! You didn't have to worry about anything it was all inclusive-Rest assure this agency will be looking out for you before-during and after. It's not just a trip; it's a transformational journey.”

Helpful Report

Thank you for taking the time to leave a wonderful review. We are delighted to hear that you had a fantastic safari to Kenya with your daughter and enjoyed the safaris and lodges throughout your trip. We are so pleased that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Our experience with Wayfairer was fantastic. We used them for our East Africa honeymoon. We're pretty savvy travelers on our own, but there were so many moving parts (3 countries, multiple safaris/adventures/puddle-jumping flights) that we opted to work with a local company. We were concerned that it would be too cookie-cutter since we had some unique stops we wanted to make along the way (we're climbers and wanted to do a day of rock climbing, etc). But from the first conversation, our Wayfairer rep was so helpful and accommodating--she knew a local climbing guide who could take us out, and made it clear that we wouldn't be part of a big tour group or anything too structured (which was our request). This ability to fit our travel style was really surprising and exciting because I always pictured tour operators as much more "packaged deal" versus "build your own." It absolutely paid for itself in how seamlessly everything worked out--from the initial trip planning, to resolving a couple of minor hiccups along the way, to little surprises that our tour operator had planned for us--we said probably a dozen times, "Thank God we didn't try to do this on our own." It was such peace of mind to have someone to help if we needed it, and to have every little transportation detail worked out without any stress or planning on our end. (We literally just hopped off a Cessna in the middle of a tiny airstrip in Uganda and had a driver waiting for us with a hot towel. It was insane.) Most importantly though, we were so glad to see our money support local companies--not big tourist chains. I would absolutely use Wayfairer again and feel spoiled for all future trips now. A big thank you to Toon and Leonie for all you did for us!”

Helpful Report

Dear Jaclyn, Thank you for taking the time to leave a wonderful review. We are thrilled to hear that you had a fantastic honeymoon in East Africa and enjoyed all 3 countries, safaris and all the activities throughout your trip. We are so pleased to hear you had a great experience with the Wayfairer Team, especially Toon and Leonie. We look forward to working with you again in the future. The Wayfairer team

“We booked a Safari vacation with Wayfairer in Botswana and Zambia for 5days. The team was very informative and we had very few difficulties during our holiday. Overall a very pleasant and memorable trip. Special thanks to Ms.Toon Sinbuathong for your advice and arrangements for us.”

Helpful Report

Dear Krisada, Thank you for leaving a lovely review, we are delighted to hear that you you had a wonderful safari to Botswana and Zambia. We are so pleased that you had a grear experience with the Wayfairer Team, especially Toon and we look forward to working with you again in the future. The Wayfairer Team

“Our travel guide, Maggie, really listened to what we wanted and tailor made our itinerary to suit. Once on holiday, all the arrangements for travelling from one place to another, were seamless. It all went very smoothly and we had a great time. Thank you”

Helpful Report

Dear Sally, Thank you for your lovely review, we are thrilled to hear that you had an enjoyable trip and had a fantastic time in each place you visited. We are so pleased to hear that you had a great experience with the Wayfairer Team, especially Maggie and look forward to working with you again in the future. The Wayfairer Team

“The Wayfairer Travel Team planned the perfect vacation for our 44th Anniversary in Kenya. The Saruni Samburu, Saruni Mara and the Almanara at Diani Beach were all great locations and provided excellent service. Wayfairer had someone waiting for us at every location to guide us through our travels. They provided an excellent itinerary with all the details on their web application. They were very responsive to all of our questions, and we had several as this was our first trip to Africa. Special shoutout to Leonie Taylor, our Travel Specialist and Thea Gabrielsen, our concierge. Thank you all for planning such a great trip. Kerry and Donnita Clapp”

Helpful Report

Dear Kerry, Thank you for taking the time to leave a lovely review. We are delighted to hear that you had a fantastic trip to Kenya and enjoyed both the safari and beach parts of the trip. We are so pleased that you had a great experience with the Wayfairer Team, especially Leonie and Thea and we look forward to working with you again in the future. The Wayfairer Team

“From Start to finish wayfairer supported us in our safari and beach vacation. At no point were we left wondering "what happens next" as our detailed itinerary explained it and our transport was always expecting us. I would have no hesitation in recommending wayfairer to a friend.”

Wayfairer Travel 5 star review on 13th September 2023

Helpful Report

Dear Chris, Thank you for your kind review and your lovely photos. We are thrilled to hear that you had a fantastic safari and beach holiday and enjoyed all the different parts of your trip. We are so pleased to hear that you had a great experience with the Wayfairer Team and we look forward to working with you again in the future. The Wayfairer Team

“Excellent holiday and everything was tailor made to suit us perfectly. The only issue we had was over our flights as no one contacted us about booking them. But once that was sorted we were well looked after and our holiday has given us wonderful family memories”

Helpful Report

Dear Alex, Thank you for your lovely review, we are delighted to hear that you had a fantastic trip. We are sorry about the issue with the flights but we are pleased that the rest of the trip went smoothly. We look forward to working with you again in the future. The Wayfairer Team

“Veru well organized”

Helpful Report

Dear Alfonso, Thank you for your great review, we are so pleased that you had a fantastic trip and had an enjoyable experience with the Wayfairer Team. The Wayfairer Team

“I contacted Maggie at Wayfairer to set up a Tanzanian safari for a group of 8. She asked questions to determine what we wanted and set up an amazing itinerary for us. Although it was the holidays, she returned my emails or WhatsApp texts promptly and made adjustments as needed. The safari company she booked for us was amazing; they had the most unique and beautiful accommodations (tent cabins and one lodge), knowledgeable and friendly drivers and delicious food. We had daily game drives, a walking safari, a night game drive, and booked a hot air balloon safari in northern Serengeti. Once our booking was complete, we were assigned to Toon, a Wayfairer concierge. Toon was responsive and helpful, answering our questions via email or WhatsApp text, and set up a Zoom meeting before our trip to ensure we were well prepared. They provided us with contacts while we were in Tanzania in case any issues or concerns arose (none did). At the end of our trip, we met for lunch with the safari company manager for a debrief and review of our trip. He listened carefully and took our comments to heart. On return home, Toon contacted us via phone to ask for our feedback, also taking our comments seriously and looking for any ways to improve. Overall, our group had a fantastic trip, we saw the "big 5" in 2 1/2 days along with everything else imaginable, thanks to our guide's knowledge of the animal's behavior and where they would show up. We highly recommend using Maggie and Wayfairer to book a safari or other adventure vacation.”

Wayfairer Travel 5 star review on 9th September 2023

Helpful Report

Dear Alice, Thank you for taking the time to leave such a lovely review, what a great photo! We are delighted to hear that you had an amazing safari in Tanzania and saw the Big Five throughout your trip as well as enjoying the beautiful accommodations. We are so pleased that you had a great experience working with the Wayfairer Team, especially Maggie and Toon and we look forward to working with you again in the future. The Wayfairer Team

“I used Wayfairer Travel to book a once-in-a-lifetime trip to Africa (Botswana and Zimbabwe). Wayfairer were the quickest team to respond to my initial inquiry and I had an amazing conversation discussing all of my wishes for this trip. They made my dreams of Africa come true. The team was always quick to respond to my questions and communicated well through phone and email. The trip went smoothly and Wayfairer checked in with me every step of the way. I highly recommend Josh, Toon, and the whole team.”

Wayfairer Travel 5 star review on 8th September 2023

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Dear Marissa, Thank you for taking the time to leave such a lovely review, what amazing photos! We are so pleased to hear that you had an incredible trip to Botswana and Zimbabwe and we are delighted to hear that you had a great experience working with the Wayfairer Team, especially Josh and Toon. We look forward to working with you again in the future. The Wayfairer team

“Everything went exactly as planned and the plan was perfect. There was not one second when we were at our destinations that I wasn't doing exactly what I wanted to do, exactly where I wanted to be doing it.”

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Dear Jack, Thank you for your lovely review, we are delighted to hear that you had a fantastic trip and you enjoyed the process of working with the Wayfairer Team. We look forward to working with you again in the future. The Wayfairer Team

“Going to Kenya for the safari was one of my dreams for a long time and Wayfairer team made this come true! Eleanor was very knowledgeable about the area and helped me to coordinate this amazing trip with care and patient. Juan organized the trip professionally and made sure that we had no worries before our departure. The trip was fantastic!! Safari was so exclusive with awesome guides and the villas we stayed in were incredibly beautiful and the staff and food were superb. Thank you so much for arranging our trip and I highly recommend Wayfairer to anyone who is interested in going safari in Kenya!”

Helpful Report

Dear Mikko, Thank you for taking the time to leave a lovely review. We are thrilled to hear that you had a fantastic trip to Kenya and that you loved all the places you stayed at along the way. We are so pleased that you had a great experience with the Wayfairer Team, especially Eleanor and Juan and we look forward to working with you again in the future. The Wayfairer Team

“A travel agent's task is to comprehend your requirements and then point you in the right direction based on that understanding, matching it to their profound knowledge of the chosen destination and objective. I don't think we could have had a better trip in terms of structure, timing, quality, service and rigid adherence to an excellent plan; it wasn't cheap, but bespoke perfection is never cheap.”

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Dear Robert, Thank you for taking the time to leave a lovely review. We are thrilled that you had an enjoyable process working with the Wayfairer Team and had a wonderful trip. We look forward to working with you again in the future. The Wayfairer Team

Wayfairer Travel is rated 4.9 based on 558 reviews